
After Sales Manager- Tanzania
About the role:
The successful candidate will lead Sun
King’s After-Sales Operations team in Tanzania, overseeing all aspects
of service delivery to ensure exceptional customer satisfaction. This
includes managing warranty processes, coordinating spare parts,
providing technical support, and driving efficient after-sales
operations.
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What you would be expected to do:
- Ensure timely resolution of customer complaints, warranty claims, and service requests.
- Monitor service turnaround time (TAT) and implement improvements.
- Coordinate with technical teams, partners, and third-party service providers to deliver quality replacements, repairs/maintenance.
- Supervise, mentor & guide the after-sales executives, technicians, and support staff.
- Conduct training sessions to enhance team customer handling and technical troubleshooting skills.
- Drive professional growth within the team, mentoring individuals to develop valuable skill sets.
- Oversee warranty administration, including approvals, rejections, and documentation.
- Manage spare parts inventory, ensuring availability and cost efficiency.
- Liaise with internal & external stakeholders for timely spare parts procurement.
- Maintain strong relationships with key clients, addressing escalations proactively.
- Conduct customer feedback surveys and implement service improvements.
- Ensure compliance with service level agreements (SLAs).
- Coordinate with technology teams to ensure company systems meet customer service needs, including applications.
- Develop new processes to transform current service operations more efficiently.
- Based on the global aftersales strategy, define and manage the coordination of the long-range strategic plans for the aftersales business based on future business growth.
- Maximise efficiency and profitability for the service department within Tanzania, in line with the current offerings and the projected business growth.
- Meet KPIs, including service level timelines and customer net promoter scores.
- Prepare and provide periodic reports on after-sales performance.
- Identify bottlenecks and implement process optimisations.
- Ensure compliance with company policies and industry regulations.
You might be a strong candidate if you have
- A degree in Engineering or a related discipline from a leading regional or globally recognised university; an advanced degree is an added advantage.
- 8+ years of proven success in after-sales service management within consumer electronics, renewable energy, or mobile industries, with a track record of achieving targets.
- Passion for customer service, with the ability to manage teams, resolve complex issues, and maintain composure under pressure.
- Excellent communication, organisational efficiency, critical thinking, and problem-solving skills, with the ability to work independently and drive solutions in ambiguous situations.
- Entrepreneurial spirit, humility, and a mission-driven approach, committed to delivering energy access and employment opportunities to communities.
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What we offer (in addition to compensation and statutory benefits):
- A platform for professional growth in a rapidly expanding, high-impact sector.
- Immerse in a collaborative culture, energised by employees of Sun King who are collectively motivated by fostering a transformative, sustainable venture.
- A genuinely global environment: Engage and learn alongside a diverse group from varied geographies and backgrounds.
- Tailored learning pathways through the Sun King Centre for Leadership to elevate your leadership and managerial capabilities
About Sun King
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
How to Apply:
CLICK HERE TO APPLYSenior Service Technician – Phones
About the role:
The successful candidate will lead Sun King’s mobile phone
after-sales support operations in Tanzania, ensuring exceptional service
delivery and managing the end-to-end process for returned devices. They
will serve as the technical expert for the phone product line, driving
process excellence through automation, training, and continuous
improvement.
In this role, the candidate will work on reducing costs, enhancing efficiency, and embedding sustainable practices in refurbishment and waste management. If you are passionate about technology, process optimisation, and delivering outstanding customer satisfaction, this role is for you.
Key Responsibilities
- Manage the end-to-end process for returned mobile devices, including initial diagnosis, quality control, and final disposition (repair, refurbish, replace, or recycle).
- Ensure the timely and accurate resolution of warranty claims and service tickets, adhering strictly to company policies.
- Conduct detailed analysis of returned devices to identify root causes and reduce NTF (No Trouble Found) rates.
- Train and certify SSCs and partner staff on product knowledge, troubleshooting techniques, warranty policies, and replacement processes.
- Work with the cross-functional team to design and deliver training programs for new products and after-sales initiatives.
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- Develop, update, and enforce Standard Operating Procedures (SOPs) for all phone after-sales processes, from returns to waste management.
- Manage process improvement and automation projects, and customer support portal enhancements.
- Produce monthly warranty and replacement trend analysis reports to identify issues and drive proactive solutions.
- Maintain accurate and up-to-date documentation, including troubleshooting guides, warranty policies, and partner status reports.
- Manage relationships with vendors for smartphone refurbishment and waste management, including contract negotiation and Terms of Engagement (TOE).
- Ensure all waste management partners are certified and comply with environmental regulations and Sun King’s disposal policies.
- Oversee the invoicing and payment process for vendors, ensuring accuracy and timeliness.
- Develop and maintain dashboards and trackers to monitor key performance indicators (KPIs) such as turnaround time, NTF rate, and partner performance.
- Provide regular reports to the After-Sales Manager on operational performance and suggest areas for improvement.
You might be a strong candidate if you have:
- A degree in Engineering or a related discipline from a top regional or globally recognised university; an advanced degree is an advantage.
- 5+ years of experience in a technical after-sales role within the mobile phone industry (manufacturer, service centre, or major retailer), with strong expertise in repair, troubleshooting, and quality control.
- A proven ability to interpret data, identify trends, and generate actionable insights to improve service delivery and efficiency.
- Excellent communication skills, strong critical thinking, organisational efficiency, and the ability to stay calm under pressure while driving solutions.
- An entrepreneurial, humble, and customer-focused mindset, with a passion for delivering energy access and creating community impact.
What we offer (in addition to compensation and statutory benefits):
- A platform for professional growth in a rapidly expanding, high-impact sector.
- Immerse in a collaborative culture, energised by employees of Sun King who are collectively motivated by fostering a transformative, sustainable venture.
- A genuinely global environment: Engage and learn alongside a diverse group from varied geographies and backgrounds.
- Tailored learning pathways through the Sun King Centre for Leadership to elevate your leadership and managerial capabilities.
About Sun King
un King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
How to Apply:
CLICK HERE TO APPLYInverter Sales Representative
The Inverter sales representative will be driving solar Inverter sales and managing a network of commission-based agents within a defined Region. This role includes identifying and participating in exhibitions, recruiting, training, and helping agents, expanding market reach, and ensuring strong sales and repayment performance. Success requires strong field execution, deep local market insight, and the ability to translate strategy into tangible, on-the-ground results in a fast-paced, device financing landscape.
What you would be expected to do:
- Recruit, train, and certify inverter selling agents from the existing internal pool of solar selling agents and also from external experienced inverter technicians/salespeople.
- Maintain the required base of inverter agents based on quarterly goals.
- Meet daily, weekly, and monthly set unit inverter sales goals.
- Maintain an average monthly agent sales productivity.
- Drive sales activations through agents in markets through organised activities.
- Drive better inverter repayments through thorough agent training on collections and help them in the field to improve repayment performance.
- Help track First Payment Default (FPD) and AT Risk accounts and assist agents with resolution
- Oversee inverter account repossessions.
- Digital Media Campaigns—Develop social media campaigns to drive traffic and sales.
- Develop targeted marketing activation campaigns in high-traffic locations, including malls, gated communities, local chamas, saccos, churches, etc.
- Develop a client feedback and resolution dashboard to track customer issues and improve satisfaction.
- Work with the After-Sales Team on warranty and after-sales service
- Attend the table meeting to keep driving inverter sales awareness.
- Daily agent visits with defined route plans.
- Ensure agents have sufficient inverter inventory at the shop level while enforcing inventory policy compliance.
- Ensure agents are properly branded per guidelines.
You might be a strong candidate if you:
- Have a bachelor’s degree or a Diploma in an engineering discipline from a reputable institution.
- Have a minimum of 2 years of proven experience in inverter/solar product sales. PAYGO experience is an added advantage.
- Are a licensed solar PV technician by EPRA (this is an added advantage).
- Are fluent in English and Kiswahili; knowledge of local dialects is an added advantage.
- Are passionate about positively impacting the lives in local markets.
- Are a strong team worker with great people person skills to mentor your team to deliver on expectations.
- Have deep knowledge of local markets (urban and rural).
- Have basic digital literacy (CRM, stock tools).
- Have strong communication and problem-solving abilities.
- Are willing to travel extensively (5 days/week in the field).
- Are comfortable working with MS Excel and PowerPoint.
What we offer (in addition to compensation and statutory benefits):
- A platform for professional growth in a rapidly expanding, high-impact sector.
- Immerse in a collaborative culture, energised by employees of Sun King who are collectively motivated by fostering a transformative, sustainable venture.
- A genuinely global environment: Engage and learn alongside a diverse group from varied geographies and backgrounds.
- Tailored learning pathways through the Sun King Centre for Leadership to elevate your leadership and managerial capabilities.
Read Also:
About Sun King
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
How to Apply:
CLICK HERE TO APPLYInverter Team Leader
The role holder will ensure the driving of solar inverter sales and manage a network of commission-based agents within a defined area. This role includes identifying and participating in exhibitions, recruiting, training, and helping agents, expanding market reach, and ensuring strong sales and repayment performance. Success requires strong field execution, deep local market insight, and the ability to translate strategy into tangible, on-the-ground results in a fast-paced device financing landscape.
What you would be expected to do:
- Recruit, Train and Certify inverter selling agents from existing internal pool of solar selling agents and also from external experience inverter technicians/salespeople.
- Maintain the required base of inverter agents based on quarterly goals.
- Meet daily, weekly and monthly set unit Inverter sales goals
- Maintain an average monthly agent sales productivity
- Drive sales activations through agents in markets through organised activities
- Drive better inverter repayments through thorough agent training on collections, and help them in the field to improve repayment performance
- Help track First Payment Default (FPD) and AT Risk accounts and assist agents with resolution
- Oversee inverter accounts repossessions
- Set clear team goals
- Align teamwork with company goals
- Promote motivation, well-being, and teamwork.
- Digital Media Campaigns—Develop social media campaigns to drive traffic and sales
- Develop targeted marketing activation campaigns in high-traffic locations, including malls, gated communities, etc.
- Develop a client feedback and resolution dashboard to track customer issues and improve satisfaction.
- Work with the After-Sales Team on warranty and after-sales service.
- Attend the table meeting to keep driving Inverter sales awareness.
- Daily agents visit with defined route plans.
- Ensure agents have sufficient inverter inventory at the shop level while enforcing inventory policy compliance.
- Ensure agents are properly branded per guidelines.
You might be a strong candidate if you:
- Hold a degree from an engineering discipline or related field from a reputable university.
- Have a minimum of four (4) years working in an inverter systems sales role or the renewable energy sector.
- Are a licensed solar PV Technician by EPRA (This is an added advantage.).
- Are passionate about positively impacting the lives in local markets.
- Are a strong team worker with great people-person skills to mentor your team to deliver on expectations.
- Have deep knowledge of local markets (urban and rural).
- Have Basic digital literacy (CRM, stock tools).
- Have strong communication and problem-solving abilities.
- Are willing to travel extensively (5 days/week in the field.
- Are comfortable working with MS Excel and PowerPoint.
What we offer (in addition to compensation and statutory benefits):
- A platform for professional growth in a rapidly expanding, high-impact sector.
- Immerse in a collaborative culture, energised by employees of Sun King who are collectively motivated by fostering a transformative, sustainable venture.
- A genuinely global environment: Engage and learn alongside a diverse group from varied geographies and backgrounds.
- Tailored learning pathways through the Sun King Centre for Leadership to elevate your leadership and managerial capabilities.
About Sun King
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
How to Apply:
CLICK HERE TO APPLYJob Location: Kenya
The PayGo Phones Sales Manager, reporting to the PayGo Phones Business Manager – Kenya, will be accountable for driving phone sales, collections and entire channel operations in the country for phones sold on a Pay-As-You-Go basis (also called and recognized as the “EasyBuy” Business unit). This is done through an extensive network of agents called “Phone Selling Agents” who sell through traded activations, P2P, door-to-door utilizing the EasyBuy technology and services that allow customers to purchase phones by paying for their devices in small instalments, thus ensuring they are highly affordable for urban, peri-urban or rural customers.
The PayGo Phones Sales Manager is in charge of driving phone sales, collections and growing the distribution network sustainably with the help of his team that typically consists of Area Trade Developers and Phone Selling Agents.
1. Channel Acquisition and Development
- Recruit, Train and onboard of new phone selling agents specialised in selling Sun King phones or any other available brands with the assistance of Area Trade Developers.
- Maintain an engaged base of phone selling agents as per set weekly, monthly and yearly goals.
- Help develop specific agents categories managing them to scale.
2. Revenue and Productivity
- Achieve set Revenue goals on number of units of phone sold by month and year.
- Meet the separate specific set phone model goals driving unique sales strategies aimed at growing each phone segment or model.
- Maintain minimum agent productivity targets ensuring that each agent meets their goals.
3. Portfolio Repayment Management
- Achievement of set monthly Phones Quality of Sale goals.
- Drive interventions that will improve agent adherence to set sales and collections guidelines that improving performance.
- Execute phones replacement and warranty process to improve overall repayments and customer satisfaction.
4. Agent Branding, Engagement and Assistance
- Ensure that all phone selling agents are properly branded with all merchandise and collateral distributed timely and effectively.
- Frequent agent meeting and visits to improve engagement, work on resolutions and build relationships.
- Ensure optimum stocking achieving set inventory levels as well as adhering to set guidelines and processes.
5. Strategic Trade and Channel Activations
- In teamwork with the marketing team, plan for strategic activation and awareness campaigns to improve brand awareness and drive sales.
- Engage the phone selling agents into planning daily localised activities that are relevant to area operations, strengths and abilities.
- Plan for periodic campaigns and awards to motivate agents and improving channel growth and retention.
5. Team Management
- Optimum staffing based on projected business growth and expansions.
- Proper and timely communication of goals to the direct reports ensuring each one is aligned to expectation.
- Periodic reviews and strategy setting with teams ensuring that the channel remains on track to deliver set goals.
- Mentoring the team and keeping them motivated for optimum performance and retention.
- A platform for professional growth in a rapidly expanding, high-impact sector.
- Immerse in a collaborative culture, energized by employees of Sun King who are collectively motivated by fostering a transformative, sustainable venture.
- A genuinely global environment: Engage and learn alongside a diverse group from varied geographies and backgrounds.
- Tailored learning pathways through the Sun King Center for Leadership to elevate your leadership and managerial capabilities.
You might be a strong candidate if you have:
- A bachelors degree in a business-related field or a minimum of six (6) years working in a field sales role in the FMCG, microfinance, banking or telecom industries.
- A strong background in agents management and channel development with bias towards devices.
- Strong people-focused skills as a team partner to mentor teams to deliver on expectations.
- Deep knowledge of both urban, peri-urban and rural markets.
- Basic digital literacy (CRM, stock tools).
- Strong communication and problem-solving abilities.
- Willingness to travel extensively (5 days/week in the field).
- Comfort working with MS Excel and PowerPoint.
We place great importance on sustaining a diverse, inclusive work environment.
We believe that innovation and understanding comes from diversity on every spectrum. We work to make sure every Sun King team member knows that they belong, knowing that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state.
Sun King recruits, employs, trains, compensates and promotes people based on their experience, skills, effort, and results. We explicitly prohibit discrimination on the basis of race, religion, caste, national origin, color, gender, marital status, family structure, sexual orientation, HIV/AIDS status, or disability.
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. Sun King has connected more than 20 million homes to solar power across Africa and Asia, adding over 200,000 homes each month.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.11 a day via mobile money or cash.
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Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright. To date, our Sun King solar products have saved customers more than $4 billion cumulatively.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
From cost-effective solar systems that provide home lighting and phone charging to robust solar inverters that can power high-energy appliances such as laptops, computers, refrigerators, and more, effectively acting as a full stand-in for grid power, Sun King’s products cater to a wide range of income segments and energy needs. Leveraging its proven distribution network and brand, Sun King is expanding its range of products and services to encompass clean cooking, electric mobility, entertainment, and more, aiming to address the needs of our underserved customers.
Sun King employs 2,800 full-time staff in 12 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families.
Sun King is committed to gender diversity in the workplace. Women represent 44% of Sun King’s workforce.