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Merchant Operations Officer Job at Mixxx by Yas
Mixxx is hiring Merchant Operations Officer
Image description (from original): [Professionals working together on a laptop and documents in an office setting, with the Mixxx by Yas logo.]
Requirements
- University Degree in Business Administration, Social Science, or a related field.
- Not less than three years of work experience.
- Location: Dar Es Salaam
Recommended:
Core responsibilities
- Ensure timely resolution of merchant queries and complaints in line with agreed SLAs.
- Verify KYC details of newly onboarded merchants within 24 hours of registration.
- Coordinate with merchants and technical teams to promptly resolve system or platform issues.
- Support and train on-ground teams on merchant onboarding tools and registration platforms.
- Conduct regular reviews and refresher trainings to improve query resolution and process compliance.
- Provide onboarding and operational training to merchants to ensure smooth business process operations.
- Drive automation initiatives to improve query handling efficiency and SLA performance.
- Assess merchant needs and share insights with product owners for enhancement and innovation.
- Maintain strong relationships with internal teams and merchants to boost satisfaction and NPS.
- Prepare and support periodic reports and communication plans on merchant operations and performance.
Core competencies
- Excellent communication and interpersonal skills
- Eager to find flaws in a process for improvements.
- Ability to work in a goal-oriented environment
- Problem-solving and customer satisfaction orientation
- A team player, able to work well in multicultural team environments.
- Able to build relationships quickly
At Mixxx, we believe that diversity is a source of strength. When candidates have equal skills, we encourage female applicants and actively work to create a fair, inclusive and stimulating professional environment for everyone.
Joining Mixxx by Yas means becoming part of a fintech company belonging to the AXIAN Group, a pan-African player operating in five African countries. You will be working in a fast-growing fintech company driven by a culture of innovation, agility and impact. Our young, passionate and ambitious teams are shaping the financial services of tomorrow.
If this description corresponds to you, grow with us by applying before February 3, 2026.
CLICK HERE TO APPLYHead of Product Development & Innovation at Mixxx by Yas
Mixxx is hiring
Head Of MFS Product Development & Innovation
Mixxx by yas
Requirements
- Bachelor’s degree in Business, Technology, project management or related field.
- 8+ years of experience in MFS, Financial Services, Business development or Technical.
- Dar es Salaam
- Coordinate with MFS functions to consolidate key MFS-related plans and roadmaps in alignment with the overall MFS strategy.
- Manage the business development process to ensure quality and efficient innovation that meets evolving customer needs.
- Continuously assess emerging fintech technologies and innovations to gather insights on industry trends and customer intelligence, keeping Mixx by Yas competitive globally.
- Validate Mixx interface or process changes that affect customer experience to ensure seamless service delivery at all times.
- Lead all Consumer Understanding (CU) surveys and studies with the MIC market to drive product adoption and awareness.
- Review manual processes and recommend feasible enhancements to achieve automation, simplicity, and improved efficiency.
- Calculate and track the value addition of initiatives in terms of cost savings and revenue generation for improved service quality or internal processes.
- Ensure adoption of the MFS Code of Conduct across all MFS functions to maintain a risk-free, world-class operational standard.
- Collaborate with the Operations unit to continuously innovate MFS functions and improve processes, procedures, standards, and systems.
- Drive performance toward achieving world-class customer experience and best-in-class control as defined by HTML’s Code of Conduct.
- Monitor and report progress on strategic initiatives to ensure alignment with organizational goals and compliance standards.
- Support continuous improvement through MFS feedback, data analysis, and implementation of best practices across MFS operations.
- Manage regular Quality Audit on the MFS Platform and related systems.
Core Competencies
- Understanding of MFS importance/dynamics in the TZ economy
- Full understanding of MFS importance/dynamics in the TZ economy
- A good understanding of emerging technologies that are disrupting the world today
- Exposure to global trends in Fintech
- Exposure looking global and ability to benchmark and innovate
- Forward looking and ability to benchmark and innovate
- Ability to engage in effective and persuasive negotiations and strong interpersonal and communication skills
- Strong communication skills whilst being capable of modifying his/her messages to fit different levels in the organization
Read Also:
Diversity and inclusion
At Mixxx, we believe that diversity is a source of strength. When candidates have equal skills, we encourage female applicants and actively work to create a fair, inclusive and stimulating professional environment for everyone.
About joining Mixxx by Yas
Joining Mixx by Yas means becoming part of a fintech company belonging to the AXIAN Group, a pan-African player operating in five African countries. You will be working in a fast-growing fintech company driven by a culture of innovation, agility and impact. Our
young, passionate and ambitious teams are shaping the financial services of tomorrow.Application deadline
If this description corresponds to you, grow with us by applying before February 3, 2026
CLICK HERE TO APPLYTrade Marketing Supporting Admin Job at Mixxx by Yas
Mixxx is hiring Trade Marketing Supporting Admin
Location: Dar es Salaam
Requirements
- Ordinary Level Certificate
- Trade Marketing Support Admin activities experience, preferably on Branding and Events set up
Core responsibilities
- Branding of all own branding events supported by trade marketing
- Supervising Branding of big event to be done by supplier eg sabasaba, Nanenane, Kilimarathone, Zanzibar marathon and all other.
- Ensure Quality check of all Delivered merchandise
- Tactical branding of own sales Channel that will be done internal.
- Supervising mass Branding to be done by Supplier
- Supervising Zone Visit for auditing the Trade activities
- Quarterly Zone Visit for auditing the Trade activities
- Supervising Road show execution on vehicle branding, Sound check and Others
- Ensure consistency and guidelines compliance of all Tigo communications at trade level for zones
Core competencies
- Skills in proper handling and usage of Trade Equipment’s like, Tents, Gazebos, Telescopic banners
- Healthy Strong and Energetic to be able to handle manual work
- Flexibility, to work over night and and travelling
- Ability to learn quickly and operate different type of equipment efficiently.
- Strong Integrity and ethical standards.
- High level of commitment and dedication
- Executor
- Team Player
At Mixx, we believe that diversity is a source of strength. When candidates have equal skills, we encourage female applicants and actively work to create a fair, inclusive and stimulating professional environment for everyone.
Joining Mixx by Yas means becoming part of a fintech company belonging to the Yas company, a pan-African player operating in five African countries. You will be working in a fast-growing fintech company driven by a culture of innovation, agility and impact. Our young, passionate and ambitious teams are shaping the financial services of tomorrow.
If this description corresponds to you, grow with us by applying before February 3, 2026.
CLICK HERE TO APPLYDigital and Performance Marketing Manager at Mixx by Yas
Mixx is hiring Digital and Performance Marketing Manager
Mixx By yas
Location: Dar es Salaam
Requirements
- Bachelor Degree in Marketing & Communication, Business administration or related field
- 3–7+ years in digital and performance marketing, preferably in digital-first and fast paced businesses
- Dar es Salaam
Core responsibilities
- Develop and execute a comprehensive digital marketing strategy aligned with overall brand and business objectives.
- Drive digital acquisition, activation, retention, and monetization goals across all paid, organic, and owned channels.
- Plan and oversee monthly and quarterly campaigns, defining clear KPIs, channel mix, and funnel priorities.
- Manage performance marketing across Google, Meta, and other platforms to maximize ROI and achieve growth targets.
- Monitor and optimize campaign performance through data-driven decisions, A/B testing, and cost efficiency measures.
- Ensure accurate tracking and attribution across web, app, and paid media using GAA, MMPs, pixels, and event tracking systems.
- Build and maintain performance dashboards, delivering actionable weekly and monthly reports on digital KPIs.
- Optimize the entire digital funnel—awareness to retention—by identifying drop-off points and improving user experience.
- Collaborate with creative teams to ensure paid and organic content aligns with brand strategy and performance insights.
- Lead agency relationships through regular reviews, feedback, and accountability to KPIs, timelines, and quality standards.
- Train internal teams on performance marketing best practices and develop SOPs, playbooks, and process documentation.
- Stay updated on new digital trends, tools, and platform innovations to continually enhance strategy and execution.
Core competencies
- Data-driven and business-minded
- Brand minded and creative
- Curious, experimental and adaptive
- Clear communicator
- Strong leader and collaborative team player
- Results-oriented and accountable
Read Also:
At Mixx, we believe that diversity is a source of strength. When candidates have equal skills, we encourage female applicants and actively work to create a fair, inclusive and stimulating professional environment for everyone.
Joining Mixx by yas means becoming part of a fintech company belonging to the AXIAN Group, a pan-African player operating in five African countries. You will be working in a fast-growing company fintech company driven by a culture of innovation, agility and impact. Our young, passionate and ambitious teams are shaping the financial services of tomorrow every day.
If this description corresponds to you, grow with us by applying before February 3, 2026.
CLICK HERE TO APPLYMFS Coordinator Job at Mixxx by Yas
Mixxx is hiring MFS Coordinator
Location: Zanzibar
Requirements
- Bachelor’s degree in Business, Marketing, Economics or related field.
- Minimum 2–3 years in field sales, MFS operations, or fintech, with at least 1 year in a supervisory or team lead role.
Core responsibilities
- Supervise and support MFS Merchant Specialists to meet recruitment and activation targets.
- Plan and coordinate daily merchant acquisition activities and resource allocation.
- Monitor field team performance and provide coaching and support through regular visits.
- Implement recruitment and growth strategies for merchants and corporate customers.
- Oversee onboarding, training, and continuous support for corporate clients using LKS and Mixx products.
- Analyze customer performance data, identify underperformance, and create corrective action plans.
- Train field teams, merchants, and customers on new Mixx product features and sales strategies.
- Participate in events, workshops, and campaigns to increase awareness and mobilization of Mixx products.
- Lead zonal teams in marketing activities, ensure proper branding, and supervise LKS printer usage.
- Escalate technical or compliance issues, monitor competitor activities, and report regularly to the MFS Commercial Manager.
- Collaborate with internal departments to ensure smooth execution of merchant and corporate initiatives.
- Contribute to the development of new strategies and tools to enhance merchant acquisition and retention.
Core competencies
- Leadership and Team Management
- Strong Communication and Coaching Skills
- Cross-Selling and Product Promotion
- Customer Relationship Management
- Data Analysis and Reporting
- Proficient in Microsoft Excel, Word, and digital reporting tools
At Mixxx, we believe that diversity is a source of strength. When candidates have equal skills, we encourage female applicants and actively work to create a fair, inclusive and stimulating professional environment for everyone.
Joining Mixxx by Yas means becoming part of a fintech company belonging to the AXIAN Group, a pan-African player operating in five African countries. You will be working in a fast-growing fintech company driven by a culture of innovation, agility and impact. Our young, passionate and ambitious teams are shaping the financial services of tomorrow every day.
If this description corresponds to you, grow with us by applying before February 3, 2026.
CLICK HERE TO APPLYBrand and Communication Manager at Mixxx by Yas
Mixxx is hiring
Brand and Communication Manager
Mixx by Yas
Location: Dar es Salaam
Requirements
- Bachelor’s degree in marketing, Mass Communication, Public Relations, Journalism, or a related field.
- Minimum of 5+ years’ experience in brand management, corporate communications, product marketing, or public relations.
Core responsibilities
- Support the Head of Brand and Communication in defining, evolving, and executing Mixx’s overall brand strategy and positioning.
- Ensure consistent brand identity, messaging, and visual standards across all internal and external touchpoints.
- Develop and implement brand communication frameworks that align with business objectives and strengthen brand equity.
- Manage the Advertising & Promotion (A&P) budget and ensure alignment of spending with strategic priorities and brand KPIs.
- Plan and oversee integrated creative campaigns (ATL, BTL, and digital) to drive awareness, engagement, and business growth.
- Define and approve communication briefs, key messaging, and communication strategies for campaigns, launches, and events.
- Manage media relations, press engagements, and influencer collaborations to enhance visibility, launches and reputation.
- Monitor media coverage, campaign performance, and customer insights to inform continuous improvement.
- Collaborate with internal teams and external agencies to ensure seamless execution and brand consistency.
- Lead reporting, stakeholder engagement, and brand governance initiatives to maintain alignment with commercial and communication KPIs.
Read Also:
Core competencies
- Strong grounding in core marketing principles: brand strategy, advertising, consumer behaviour, and market research.
- Strategic thinker with strong execution capability and commercial acumen.
- Proven experience managing budgets, forecasting, and measuring ROI.
- Deep understanding of integrated marketing communications (ATL, BTL, PR, Digital).
- Exceptional writing, editing, and storytelling skills.
- Strong project management skills with high attention to detail.
- Ability to manage multiple stakeholders and cross-functional teams effectively.
- Proficiency in communication tools, CMS platforms, and digital/social media ecosystems.
- Confident decision-maker with strong interpersonal and leadership skills.
At Mixx, we believe that diversity is a source of strength. When candidates have equal skills, we encourage female applicants and actively work to create a fair, inclusive and stimulating professional environment for everyone.
Joining Mixx by Yas means becoming part of a fast-growing company, a fintech company belonging to the AXIAN Group, a pan-African player operating in five African countries. You will be working in a fast-growing fintech company driven by a culture of innovation, agility and impact. Our young, passionate and ambitious teams are shaping the financial services of tomorrow.
If this description corresponds to you, grow with us by applying before February 3, 2026.
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