New Jobs at NMB Bank


NOC Systems Administrator - Fixed Term (2 years) (4 Position(s)) at NMB Bank

Job Location :

Head Office, Hq

Main Responsibilities:

  • Responsible for daily proactive monitoring, conducting first level troubleshooting, resolution and escalation of all issues pertaining to Data Centre & DR infrastructure, Core banking services, Core network, branch connectivity, ATM/POS, Self-service channels, power & cooling utilities at Head Office and branches.
  • Responsible for managing all incidents and problems logged into SMAX regarding network, self-service, power, and cooling utilities from branches & Head Office ensuring SLA(s) and customer expectations are met.
  • Preparation of daily, weekly, and monthly performance statistics for the network and data center infrastructure, status reports, and graphical aids for ICT management.
  • Maintain current configuration on existing NOC infrastructure including out of the box reports provide required visibility report to management.
  • Automate and consolidate all manual morning health check reports within ICT.
  • First level support for all self-service channels and services ensure proper escalation to second level support.
  • Maintain and optimize NOC infrastructure licenses make sure that all business-critical services are monitored.
  • Coordinate planning and execution of routine maintenance tasks.
  • Perform and coordinate Root Cause analysis of incidents and share RCA/incident reports.
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Knowledge and Skills:

  • Service management standards and baselines in Operating Systems, Network Virtual environments, Databases, and middleware
  • Good Knowledge on networks, applications, data center infrastructure, self-service channels, power, and cooling utilities monitoring and troubleshooting.
  • Possess strong communication skills. Both written and oral
  • Possess good interpersonal skills.
  • Must be creative, innovative, aggressive and a team player.
  • Data base language MySQL and Oracle
  • Time Management skills
  • Ability to work overnight.
  • Good observation and analytical skills.
  • Self-driven, ability to go extra mile and making initiatives for continuous service improvement.

Qualifications and Experience:

  • Bachelor’s degree in computer science or related academic field.
  • Professional certification in ITIL is mandatory; CCNA, Self-service channels, Monitoring tools training/ certification will be an added advantage.
  • Experience in handling Monitoring Tools in large corporate organizations for at least 2 years.
  • Experience in systems and Network security technologies such as TCP/IP, Network devices (Switches, Routers and Firewalls) UNIX/Linux, Windows, Oracle & Microsoft Databases

    NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer

    “Only shortlisted candidates will be contacted”

Job closing date : 11-Apr-2023