NBC
is the oldest serving bank in Tanzania with over five decades of
experience. We offer a range of retail, business, corporate and
investment banking, wealth management products and services.
Position: IT Digital Channel Specialist
NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.
Job Summary
To ensure digital channel availability to customers and management SLA with internal and external vendors. The expectation from the role is digital customers should be able to get all the services 24/7. The bank is expecting the increase of number of transactions and service availability while earning an income increase through digital channel services charges not limited to ATM, Internet Banking, IFEC, and Mobile Banking.
Job Description
- ATM Operations, Projects, and Risk related
- Managing all ATM related issues, compliance and projects
- MIS reporting on ATM technical issues and support infrastructure for ATM as per regulatory standards
- Responsible for ATM monitoring process in place and monitoring is done as per agreed and escalation conducted within agreed time.
- Manage ATM commissioning and decommissioning process as per regulatory requirement
- Ensure transparency on ATM infrastructure by developing and maintaining current database of ATM inventory, indicating location, configuration, and operational status
- Managing ATM hardware including sparrow switch, software, processes, procedures support compliance with both internal and external regulatory standards
- Responsible for ATM related project from planning to implementation
- Support and implement changes fixes within ATM portfolio manage and implement controls on the ATM risk related issue eg fraudulent control measure
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Managing other digital channels operation, projects, and risk related for internet banking, IFEC and mobile banking
- Managing systems administration by getting the proper access required
- Managing systems monitoring and troubleshooting end to end until resolution
- Responsible for anti-fraud strategies
- Effective escalation on faults related to mentioned systems above per the escalation matrix
- Error handling analysis to avoid major breakouts
- Oversee the future demand of the systems and plan accordingly
- Extract reports per management requests
- Responsible for advising management on the least route to resolve issues and get competitive benefit in digital channels by continuously improving the service and returns to the stakeholders
Incident and Problem Management
- Responsible for taking ownership on all IT digital channels related problems
- Classifies problems, determining priority, impact and category and owning resolution
- Stand in as a solid subject matter expertee on all IT digital and ATMs related incidents and problems by determining and digging their root cause
- Co-ordinates analysis and diagnosis of problems and owns the overall action plan to closure including recommending service improvement projects
- Liaises with other external suppliers to ensure that problems are resolved as quickly as possible
- Resolves problem ownership disputes, escalating where necessary
- Ensures that known errors are correctly logged against relevant items
- Ensures that all workarounds are fully documented and communicated
- Ensures that solutions are implemented and communicated to stakeholders
- Performs quality assurance of problem data
Risk Management
- Build relationship with country IT risk and Governance team and provide support wherever required
- Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls and compliance requirements
- Recommend and implement an effective plan to deliver a satisfactory risk and audit profile for operations & IT and achieve audit and assurance targets (whenever required)
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Qualifications
Bachelor`s Degrees and Advanced Diplomas – Physical, Mathematical, Computer and Life Sciences, Experience in a similar environment at junior specialist level
POSITION:Relationship Manager-Private Banking
Job Summary
To develop and grow relationships with Affluent customers, and growing the customer base through targeted sales efforts and the delivery of impeccable service•
Delivers a high level of service and personal attention to the Bank’s quality customers, with the aim of developing significant sales and new business and providing a high level of retention of existing clients business.
Whilst part of a team, the job holder operates on a mobile basis, meeting clients at times and locations.
Job Description
- Achieve agreed sales target for customers (upgrades and new to bank), new accounts, assets and liabilities and any other products as may be assigned.
- Conduct a detailed need analysis for all existing and potential customers to determine which product will suit their needs.
- Ensure proactive selling of alternative delivery channels (internet banking, insurance products, etc.) to all clients.
- Based on proactive sales or leads referred from other sources, ensure contacts to potential new customers are done and offer them packaged financial solutions based on a detailed assessment of their needs.
- Increase product penetration for existing customer base by reviewing their portfolio to determine potential cross sells and pro-actively recommend new products to customers
- Conduct financial planning for customers in order to play a pro-active role in increasing their wealth.
- Continuously monitor utilisation of credit facilities and investment avenues. Identify and resolve underutilisation by
- Achieve agreed sales target for customers (upgrades and new to bank), new accounts, assets and liabilities and any other products as may be assigned.
- Conduct a detailed need analysis for all existing and potential customers to determine which product will suit their needs.
- Ensure proactive selling of alternative delivery channels (internet banking, insurance products, etc.) to all clients.
- Based on proactive sales or leads referred from other sources, ensure contacts to potential new customers are done and offer them packaged financial solutions based on a detailed assessment of their needs.
- Increase product penetration for existing customer base by reviewing their portfolio to determine potential cross sells and pro-actively recommend new products to customers
- Conduct financial planning for customers in order to play a pro-active role in increasing their wealth.
- Continuously monitor utilisation of credit facilities and investment avenues. Identify and resolve underutilisation by contacting customers to determine the reasons and escalating service issues.
- Manage the banking relationships for portfolios of high net worth customers which may include senior local political figures and well known business people
- Conduct regular customer visits and motivate focused social events and individual entertainment in order to build long-term relationships.
- Take accountability for the relationship with the Client, across all hierarchical levels, which incorporates integrating and co-ordinating all contacts between the Bank and the Client.
- Manage own calling programme including identifying names to call in a particular month and setting up meeting. Obtain advise from Head of Affluent where required.
- On a monthly basis, compile a report on calling programmes for the month and personal sales progress against the targets as agree. Present the report to the Head of Affluent.
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Qualifications
Bachelor`s Degrees and Advanced Diplomas – Business, Commerce and Management Studies, Commercial mindset – Junior (Meets some of the requirements and would need further development), Customer Excellence – Service Delivery (Meets all of the requirements), Digital familiarity (Meets all of the requirements), Effective communication – Basic (Meets all of the requirements), Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets all of the requirements), Relationship building (Meets some of the requirements and would need further development)
POSITION:Bank Officers 5 posts
NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.
- Samora Branch NBC
- Dodoma Branch – NBC
- Mbeya Branch NBC
- Zanzibar Branch NBC
- Singida Branch NBC
Job Summary
The role incumbent will be responsible to serve client as Customer Service, Bank Teller, Branch Operations, Cross selling of Bank products, Agency banking, Loan processing and account opening
Job Description
Cash Management
- Carefully count cash received and dispensed to ensure error free
- Carefully scrutinize cheques before paying out cash to the bearer
- Correctly capture all transactions into the system and ensure that they are authorised
- Adhere to prescribed cash limits and Ensure manual fees are collected
- Reconcile cash at the beginning and end of days transaction
- Properly book entries into relevant accounts
- Ensure printing of end of days report to facilitate smooth checking
- Adhere to cash management policy
- Proper posting of M-wallet transactions to a respective GL
- Accountability on handling teller cubicle keys an stamps
- Ensure there is no cash left unattended and should be under secured lockers
- Atteding to Co- Custodianship duties as per asigned by manager
- Proper posting of GEPG and all other government transactions to relevant accounts.
- Buying and selling of MNO floats and ensure daily Reconciliation of MNO transactions as assigned by Manager
- Ensure punctuality is always observed and you are ready to serve customer in your cubicle from 08:30am
- Ensure Cheque representment are attended on time
- Ensure transaction reversals are recorded and approved before processed
- Ensure proper screening is done before processing of FX transactions for walk in customers
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Attending Customer inquiries
- Closing of accounts on time where necessary
- Account maintanance as requested by customer/s
- Requesting, issuing and delivering of cheque books to customers
- Issuing of New/retracted ATM cards to customers and ensure daily reconciliations are performed
- Handling of cheque book library as assigned by manager
- Issuing of balances and statements to the right customers
- Opening/Closing or Renewal of Fixed deposits
- Processing of stop payments on time
- Dormant accounts activations and scan the documents to Sybrin for archiving.
- Enquire on customer account related information
- Proper Handling of Returned/unpaid cheques
- Scrutiny and tying up of daily vouchers
- Processing of power of attorney
- Compiling of reports as per procedure
- Filing of all relevant documentation in client’s file
- Registering/maintanance of customers into digital platiforms
- Processing of customer probate
- Handling of customer complaints and log them into system as per laid down procedure
- Process payments (TT/TISS/EFT and salaries) on time and ensure there is no duplicate payments
- Daily ATM reconciliations and Monthly reconciliations,reconcilliation of suspence accounts
Cross selling and Sales operations
- Opening of accounts for customers within agreed TAT
- Loan processing and adherence of agreed SLA
- Ensure all compliance of all account opened and loan processed
- Supporting onground sales activation as assigned by manager
- Supporting of agency banking as assigned by manager
- Ensure all payments for buy back loans are done on time
- Attending queries from lending customers
Accountability : Accuracy and efficiency in handling Customer issues
- Ensure that documentation taken in from customers is complete and accurate (any relevant enquiries are attached) and forwarded to Branch executive for validation and finalisation of transactions
- Ensure Customer satisfaction in every service provided
- Ensure that the daily workload is prepared, checked and processed before the end of every day
- Ensure that all customer requests are actioned immediately and followed up regularly, in order to honour commitments made to customers
- Ensure that manual charges are collected for services rendered as per NBC policy
- Ensure that the cheque book library is locked at all times.
- Ensure that all keys entrusted to you are signed for and that they are removed from the premises over night. In the event of handing over keys ensure that the recipient signs for the keys
- Ensure that your Query file is handed to the Line manager on a daily basis
- Ensure that a clear desk policy is maintained at all times
- Ensure that the handling of security items i.e. Calling file, Returned cheques, incoming mail, and destruction of cheque books are performed under effective dual control
- Ensure that your mandate parameters are adhered to at all times
- Ensure that your manner of communication, personal appearance and presentation is of a professional manner
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Accountability ; Providing administrative branch operations
- Capture outward clearance/remittance and fund transfer vouchers.
- Scrutinise and keep records of inward clearance/remittance vouchers
- Process bankers payment cheques
- Process third party salaries.
- Ensure all customer requests are executed immediately and followed up regularly so as to honour commitments made to customers.
- Identify cross-selling opportunities and pass leads to Sales team .
- Maintain a tidy workstation by practice of a clear desk policy.
- Ensure daily workload is prepared and processed timely (adhere to cut off times).
- Refer to customer cheque lists as required.
- Ensure Returned /Unpaid cheques are processed and handed over to Customer Service Department.
- Ensure recovery of all fees as per prevailing tariff guides and circular
- Print and file branch daily reports.
Accountability ; Adhering to Policies and Procedures
- Build awareness, keep up-to date and comply with KYC and AML regulations
- Maintain and keep updated applicable register
- Attend clients adhock requests and guide the customer on how to go about
- Assist with Audit queries/requests
- Ensure to conform to authority mandates at all times
- Keep updated of all circulars, manuals and policies
- Understand/ operate NBC systems and equipment.
Accountability : Manage Career Development
- Proactively identify personal development areas and training needs
- Meet training objectives as set out in personal training and development plan
- Complete all mandatory training assigned
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Qualifications
Bachelor`s Degrees and Advanced Diplomas – Business, Commerce and Management Studies, Customer Excellence – Service Management (Meets all of the requirements), Digital familiarity (Meets all of the requirements), Effective communication – Basic (Meets all of the requirements), Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets some of the requirements and would need further development)
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