Employment Opportunities at Job Junction Tanzania


Customer Service Officer


Employer name : Job Junction Tanzania

Minimum Qualification Diploma Years of Experience 1 years

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Main Job Task and Responsibilities

  • Answer incoming calls and respond to customer’s emails.
  • Management and resolve customer complaints regarding Wassha services.
  • Sell Wassha products and place customer orders in the computer system.
  • Provide product and service information to customers concerning Wassha service
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable Wassha software
  • Process orders, forms, and application
  • Document all call information according to standard operating procedures.

Education and Experience

  • High school diploma, Bachelor degree or equivalent
  • Proficient in relevant computer applications
  • 1 years of experience in a call center environment
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
600,000/ - 700,000/= Tsh


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