Position: REGIONAL BUSINESS MANAGER
Greenlight
Planet is a social, for-profit business that designs, distributes, and
finances solar-powered home energy products, with an underserved
population in mind: the 1.3 billion global consumers for whom the
old-fashioned electrical grid is either unavailable or too expensive.
Over
a decade in business, the company is now a leading global brand in
emerging markets across Asia and Sub-Saharan Africa. Greenlight’s Sun
King™ products provide modern light and energy to 30 million people in
more than 60.
Recommended:
Free
CV Writing and Download, Cover/Job Application Letters, Interview
Questions and It's Best Answers plus Examples. Click Here
From
the company’s wide range of trusted Sun King™ solar lamps and home
energy systems, to its innovative distribution partnerships, to its
EasyBuy™ pay-as-you-go consumer financing model, Greenlight Planet
continuously strives to meet the evolving needs of the off-grid market.
Greenlight
stays in touch with underserved consumers’ needs in part by operating
its own direct-to-consumer sales network, including thousands of trusted
sales agents in local communities. But to reach most consumers,
Greenlight partners with hundreds of of last-mile distribution
companies, ranging from small retail wholesalers, to the world’s largest
micro-finance institutions, mobile network operators, and energy
companies.
Position: Regional Business Manager
Job Location: Location: Tanzania
Reporting to: National Business Leader
The Role:
The
Regional Business Manager will lead sales, collections and entire
business operations in the region they are assigned to, for the direct
distribution of Sun King Solar products sold on Pay-As-You-Basis (also
called and recognized as “EasyBuy” Business unit). This is done through a
large network of agents called as “Energy Officer” who visit
door-to-door and sell. EasyBuy technology and services allows customers
to purchase units by paying for their Solar products in small
installments, thus ensuring they are extremely affordable for off-grid
or rural customers. The Regional Business Manager is ultimately
accountable for generating sales, ensuring collections are timely and
accurate and keeping the entire direct distribution network growing
rapidly in a sustainable manner, with the help of his team that
typically consists of Area Business Managers, Sun King Store Executives,
Regional Mentor, Customer Loyalty Executive and Energy Officers of the
region.
Read Also:
Key responsibilities:
•
Hire, retain and motivate the entire regional team for superior
performance: Regional Business Manager’s team typically consists of Area
Business Managers, Sun King Executives, Regional Mentor, Customer
Loyalty Executives and Energy Officers (there may be some variations
depending upon the region). RBMs are expected to ensure they create
world-class winning team in their regions, who are disciplined,
process-driven and committed to deliver the best customer experience.
•
Training: Provide training to the ABMs and Energy Officers on several
aspects of the business such as sales, collections, product, technical,
inventory and logistics related. Ensure that they are fully supported
and lead in the best professional manner demonstrating highest levels of
integrity, ethics and professionalism while dealing with Sun King
customers.
•
Provide role clarity to ABMs, Regional Mentors, and Sun King Store
Executives and Customer Loyalty associates, Area Retail Coordinators:
Provide complete clarity to the regional team related to their day to
day tasks, sales & collections plans, routes and targets. This
includes, ensuring that your sales team has a pre-agreed sales
route/area to sell in, they understand how to demonstrate and sell Sun
King products, they have the confidence to be able to present and
resolve basic customer queries on the spot and they have access to
Regional Business Manager at all times in case of questions and
concerns.
•
Field visits: Have a weekly touchpoint with every ABM and Top 10 Energy
Officers in each area – either through in-person meetings, making a
joint sale or having a call. Resolve all possible issues faced by the
Energy Officers and report them to your Regional Business Manager, every
week. Ensure that first 10 sales of each Area Business Manager is done
along with the Regional Business Manager in the area, along with some
Energy Officers to ensure that the core sales and collection process is
fully understood by each ABM.
•
Conduct Joint Field work with ABMs: Conduct joint field work with a
group of Energy Officers to provide sales and collection training on a
weekly basis and drive EO engagement. This includes doing night
activations, market activations, visiting local communities and
gatherings such as SACCOs, Self Help groups, retail centres and markets
to make group sales.
•
Exceed your sales & collections targets: Meet or exceed sales and
collection targets established and agreed on 2nd of every month with
your sales leadership. Provide daily, weekly updates on sales, EO
recruitments, Customer issues and resolutions, New Area Launch
preparations as expected and agreed with your Manager.
Drive robust field sales processes: Review sales and collection
progress with your ABMs daily and provide adequate training to them on
driving better collections in your areas. This includes, customer and
area profiling, ensuring regular and timely collection follow-ups,
resolving customer issues to ensure they make payments and ultimately
repossessing the systems as a last recourse in case the customer
defaults.
• Remain externally focused: Keep an eye on competition within your region and ensure you take adequate measures to protect and grow our business from competitive pressures. Pro-actively inform your leadership team and take measures to ensure Sun King remains a paramount brand name in solar products for your area.
• Resolve customer issues: Provide world-class support to your customers as it relates to product delivery, training on how to use and make payments, installation, after sales warranty issues. Ensure that you work with your Energy Officers to establish clear expectations and processes to resolve all customer issues within 24 hours.
• Control Marketing & Other Support spend: Provide adequate marketing support & equipment (such as smartphones) necessary to all your Areas. Ensure we get maximum return on investment for all the costs we incur in areas of marketing, supply chain, store maintenance and smartphone issuance.
• Review meetings with Areas: Ensure that ABMs are conducting periodic table meetings and reviews with all Energy Officers under their purview. Conduct surprise visits to field meetings and areas to ensure that the sales processes and standards observed are that of the highest quality. Recognize outstanding performers from time to time and ensure the motivation of the entire regional team is maintained at an all-time high.
• Grow Retail presence: Ensure the retail network in your Area grows with the help of an Area Retail Coordinator, hired under each ABM. Ensure all retail related activities are followed per process and the base of high-selling retailer grows exponentially within your area of operation.
The ideal candidate has:
• Degree or Diploma in any educational background
• At least 4 years of field sales experience, preferably having worked in Micro-Finance, Solar Energy industry, Banking or Telecom field sales role
• Very strong communication and internal personal skills
• Strong managerial skills; should have managed a team of not less than 5 skilled employees
• Fluency in English and Kiswahili, both written and spoken
• Passionate about working with rural, off-grid consumers and resolving their issues.
• Entrepreneurial Spirit with qualities of being able to work independently and figure things out with innovative thinking, problem-solving skills and presence of mind.
• Process oriented individual and work style, is able to work independently and lead the area.
• Driven by the social mission to provide energy to consumers and employment to rural communities.
• Should be a values driven individual.
• Good communication and interpersonal skills to be able to build and lead large EO teams.
We
are looking for someone who is driven, passionate and excited about the
opportunity to bring honest, affordable, energy to homes in Africa and
Asia. If this sounds like you, we would love to hear from you.
Greenlight Planet offers a competitive salary, a fun, supportive work
environment and opportunities for continued professional growth within a
fast-growing global enterprise.
Greenlight Planet believes in equal opportunity for all people, everywhere. It is the reason we exist! So, regardless of your race, color, religion, sex, marital status, sexual orientation, national origin, HIV/Aids status, disability or any other protected characteristic as established by law, we will accept your application and make a decision based on your suitability for the position.
• Remain externally focused: Keep an eye on competition within your region and ensure you take adequate measures to protect and grow our business from competitive pressures. Pro-actively inform your leadership team and take measures to ensure Sun King remains a paramount brand name in solar products for your area.
• Resolve customer issues: Provide world-class support to your customers as it relates to product delivery, training on how to use and make payments, installation, after sales warranty issues. Ensure that you work with your Energy Officers to establish clear expectations and processes to resolve all customer issues within 24 hours.
• Control Marketing & Other Support spend: Provide adequate marketing support & equipment (such as smartphones) necessary to all your Areas. Ensure we get maximum return on investment for all the costs we incur in areas of marketing, supply chain, store maintenance and smartphone issuance.
• Review meetings with Areas: Ensure that ABMs are conducting periodic table meetings and reviews with all Energy Officers under their purview. Conduct surprise visits to field meetings and areas to ensure that the sales processes and standards observed are that of the highest quality. Recognize outstanding performers from time to time and ensure the motivation of the entire regional team is maintained at an all-time high.
• Grow Retail presence: Ensure the retail network in your Area grows with the help of an Area Retail Coordinator, hired under each ABM. Ensure all retail related activities are followed per process and the base of high-selling retailer grows exponentially within your area of operation.
Read Also:
• Degree or Diploma in any educational background
• At least 4 years of field sales experience, preferably having worked in Micro-Finance, Solar Energy industry, Banking or Telecom field sales role
• Very strong communication and internal personal skills
• Strong managerial skills; should have managed a team of not less than 5 skilled employees
• Fluency in English and Kiswahili, both written and spoken
• Passionate about working with rural, off-grid consumers and resolving their issues.
• Entrepreneurial Spirit with qualities of being able to work independently and figure things out with innovative thinking, problem-solving skills and presence of mind.
• Process oriented individual and work style, is able to work independently and lead the area.
• Driven by the social mission to provide energy to consumers and employment to rural communities.
• Should be a values driven individual.
• Good communication and interpersonal skills to be able to build and lead large EO teams.
Read Also:
Greenlight Planet believes in equal opportunity for all people, everywhere. It is the reason we exist! So, regardless of your race, color, religion, sex, marital status, sexual orientation, national origin, HIV/Aids status, disability or any other protected characteristic as established by law, we will accept your application and make a decision based on your suitability for the position.
