Relationship Manager Projects and Partnership at CRDB Bank

SENIOR MANAGER MSME UNDERWRITING

Department

RETAIL BANKING DEPARTMENT

To lead the design, development, and continuous improvement of MSME financial products and services that respond to client needs, with a strong focus on digital finance, customer-centric innovation, and climate/ESG-responsive solutions. This role will also support the digital transformation of MSME offerings through mobile and agency banking channels.

Conduct client and market needs assessments to identify product gaps.
Design inclusive, sustainable MSME loan and savings products (e.g., water harvesting loans, youth & women-tailored credit, green agriculture products).
Develop product manuals, pricing strategies, and delivery procedures.
Pilot and scale new products, including client feedback loops and review cycles.

2. Digital Finance Integration

Collaborate with ICT/digital teams to digitize MSME loan processes and onboarding.
Lead integration of MSME products into mobile banking, agency banking, and USSD platforms.
Monitor usage of digital channels by MSME clients and recommend improvements.
Provide training to field staff on digital tools and mobile loan disbursement/repayment options.

3. Client Experience & Feedback Management

Design tools to collect and analyze client feedback on product performance.
Organize regular focus groups, surveys, and satisfaction assessments with MSMEs.
Use feedback to adapt and iterate product features and delivery methods.

4. ESG and Climate Finance Innovation

Collaborate with internal and external stakeholders to embed ESG standards into MSME products.
Identify opportunities for climate-resilient financing, such as solar-powered irrigation, water conservation, or clean cooking solutions.
Develop environmental and social risk screening tools for MSME loans.
Explore green finance partnerships and donor-backed instruments to support ESG-aligned MSMEs.

5. Partnerships and Capacity Building

Liaise with technical partners (e.g., NGOs, fintechs, agritech firms) to co-develop products.
Coordinate training and workshops for staff and MSME clients on digital and ESG products.
Support communication materials and financial literacy tools for new product rollouts.

6. Monitoring & Reporting

Maintain a dashboard of product performance metrics (uptake, repayment, digital usage).
Prepare product development reports for senior management and donor partners.
Track KPIs related to digital channel growth, product sustainability, and climate/ESG impact.

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Qualifications Required

Bachelor’s degree in business, Finance, ICT, Economics, or related field (Master’s is an asset).
Minimum 3 years of experience in product development, digital finance, or MSME banking.
Knowledge of ESG/climate finance trends and green lending practices.
Experience working with mobile money, fintech platforms, or agency banking models.
Strong analytical, research, and problem-solving skills.
Client-centric mindset and ability to work in cross-functional teams.
Excellent communication (written and oral) in English and [French/Kirundi, as applicable].

CRDB Commitment

CRDB Bank is dedicated to upholding Sustainability and ESG practices and encourage applicants who share this commitment. The Bank also promotes an inclusive workplace, hence applications from women and individual with disabilities are encouraged.

It is important to note that CRDB Bank does not charge any fees for the application or recruitment process, and any requests for payment should be disregarded as they do not represent the bank’s practices.

Online recruitment updates

Only Shortlisted Candidates will be Contacted.

Deadline

2025-09-23

Employment Terms

Job hunting tools

PERMANENT

How to Apply:

To submit your application, please follow the link provided below.

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Reporting Line

Senior Manager Operations – Bancassurance

Location

Burundi Head Office

Department

RETAIL BANKING DEPARTMENT

Job Purpose

The Bancassurance Relationship Manager is responsible for building and maintaining strong relationships with insurance partners, bancassurance agents in branches, identifying business opportunities, and collaborating with internal stakeholders to promote insurance products through the bank’s channels, driving sales growth and customer satisfaction.

Principle Responsibilities

Relationship Management: Develop and maintain strong relationships with insurance partners, bancassurance agents, ensure regular communication and feedback and resolve issues and conflicts in a timely manner
Business Development: Identify and pursue new business opportunities; Develop and execute strategies to grow bancassurance business; collaborate with sales teams to promote insurance products
Product Promotion and Sales Performance: Analyze sales performance and provide insights for improvement; Develop and implement plans to achieve sales targets
Claims and Policy Support: Make follow up through the insurance claim process, provide ongoing support for policy renewals, and address inquiries regarding insurance products.
Reporting and Coordination: Prepare and submit regular reports on monthly to insurance companies and quarterly basis to be submitted to ARCA in copy of BRB.
Prepare and submit regular reports on sales performance and business development to Bancassurance Manager. Manage commission claims from insurance companies and collaborate on additional tasks to streamline and enhance bancassurance operations.
Meet and achieve bank sales targets for insurance products.
Product Knowledge: Stay up-to-date on insurance products and services; to provide accurate and effective recommendations.
Perform any other duties assigned by Bancassurance Manager