CALL CENTRE PARSON (13)
Details
Business name : JOB JUNCTION TANZANIA
Work Type : Full Time
Recommended:
Years of Experience 1 year
Location
Dar es Salaam District Dar Es Salaam
JOB DESCRIPTIONS
-- Answer incoming calls and respond to customer’s emails
-- Management and resolve customer complaints
-- Sell products and place customer orders in the computer system
-- Identify and escalate issues to supervisors
-- Provide product and service information to customers
-- Research required information using available resources
-- Research, identify, and resolve customer complaints using applicable software
-- Process orders, forms, and application
-- Route calls to appropriate resources
-- Document all call information according to standard operating procedures
-- Recognize, document, and alert the management team of trends in customer calls
-- Follow up customer calls where necessary
Read Also:
REQUIREMENTS :
-- Must be fluent in Swahili and English.
-- Customer Focus, Customer Service,
-- Data Entry Skills,
-- Listening, Phone Skills, Verbal Communication,
-- Building Relationships, People Skills,
-- Interpersonal Savvy,
-- Problem Solving,
SALARY RANGE:
- 500, 000Tsh - 700,000Tsh
Read Also:
MODE OF APPLICATION:CONTACTS:
CALL: 0623872871
Attach CV in email below:
Email: jobjunctiontz@gmail.com
Instagram: Job Junction Tanzania
