M-PESA Business Project Coordinator
Description
Role purpose:
• Overall accountability of managing new and existing projects to meet strategic business objectives
• Develop, plan, execute and evaluate projects according to predetermined timelines
• Drive all the M-Pesa Business initiatives, partnerships and ensure they are timely executed
• Manage projects and ensuring quality control throughout project life cycles
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Key accountabilities and decision ownership
• Develop project plan, briefs, activities and deliverables as per the
project expectations and effectively communicate to all stakeholders.
• Coordinate and ensure that all M-PESA Business Projects &
Milestones are delivered within agreed timelines and proactively manage
changes in project scope.
• Ensure Accurate, Continuous, Regular and Consistent on time reporting
on progress of Projects Status to all stakeholders and management
(Internal & External).
• Work closely with sales and segment managers to develop appropriate
initiatives, campaigns and partnerships for the Enterprises
• Plan and facilitate effective meetings with internal and external stakeholders
• Consistency monitoring of the projects and initiatives performance
Core competencies, knowledge and experience
• Excellent analytical and logical reasoning skills translated from consumer insights
• Excellent communication skills
• Strong stakeholder management skills
• Ability to anticipate customer, competitor and market dynamics
• Able to challenge the status quo
Must have technical/professional qualifications:
• 3+ years’ experience industry or functional experience.
• Bachelor degree in Business Administration, Economics, Marketing or its equivalent.
• Strong analytical skills and business acumen.
• Build and maintain relationship with key stakeholders in the value chain.
• Telecommunications experience would be advantageous.
• Project knowledge and experience would be advantageous.
Job Responsibility
* Ensures solution support is provided to sales teams, strategic partners, internal teams and business customers regarding technical, non-customised solution design products and activities;
* Supports key customers during all phases of pre-sales, solution design, implementation and post-sales changes and helps create a landscape for increasing cross-selling opportunity;
* Supports product development teams on preparation and life-cycle of Vodafone products/services and captures and implements process or product changes to the solution design;
* Provides sales, marketing and engineering feedback on current and future product requirements;
* Maintains up-to-date and comprehensive knowledge of Vodafone�s and the industry�s products and/or services;
* Understands customer needs and factors for their digital transformation process through Vodafone solutions.
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At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
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We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Description
Role purpose:
• Implementing new technical features/Solutions
• New Products/technologies Innovation
• Designing technical solutions new products and support end to end delivery of the products/Services
• Project Management
Key accountabilities
• Responsible for the implementation of the technical requirements
• Designing technical solutions for new products/services
• Innovating new Products/Solutions
• Managing projects/Services Delivery end to end in line with M-commerce Road map
Core competencies, knowledge and experience
• A problem-solving mind-set utilising technology
• Excellent communication skills
• Good knowledge of product development
• Developer Skills /API configurations Knowledge
• A self-starter with high levels of self-motivation, energy and initiative
Must have technical/professional qualifications:
• Degree in IT or related field (essential);
• 2+ years’ experience industry or functional experience.
• Strong analytical skills
• Telecommunications experience would be advantageous.
• Project Management knowledge and experience would be advantageous.
• Team player
Job Responsibility
* Effectively interacts with colleagues in delivery of activities relating to the end-to-end product lifecycle, including design, implementation and delivery against business targets (including management of any risks and opportunities as they arise);
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* Performs assigned tasks to help defining a core set of data sources to inform proposition design and construct so as to best match underlying sub-segment needs and focuses on a simple customer experience;
* Delivers tasks related to engaging with other Vodafone markets to rollout test and learn approaches to new proposition launches;
* Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.
Skills
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Description
Role purpose:
• Overall accountability of proactively supporting the M-Pesa Business regional customers
• Drive and responsible for M-Pesa Business regional service management (trainings)
• Manage M-Pesa Business regional customer’s projects
• Monitor M-Pesa Business Regional performance and cross sell M-Pesa products
Key accountabilities and decision ownership
• Overall responsible for supporting the M-Pesa Business regional allocated accounts
• Manage service delivery for the regional accounts and cross sell other M-Pesa products
• Support to accelerate regional performance and drive initiatives for revenue growth
• Manage M-Pesa Business regional new and existing customer’s projects
• Initiate and conduct end to end new trainings and re-trainings for the regional business accounts
• Responsible for reactivations of dormant, droppers and stoppers regional business accounts
• Working closely to support sales team to identify new potential growth areas
Core competencies, knowledge and experience
• Strong Business Acumen
• Strong stakeholder management skills
• Excellent project management skills
• Excellent communications and reporting skills
• Able to challenge the status quo
Must have technical/professional qualifications:
• 3+ years’ experience industry or functional experience.
• Bachelor degree in Business Administration, Economics, Actuarial Science, Marketing or its equivalent.
• Analytical skills.
• Build and maintain relationship with key stakeholders in the value chain.
• Telecommunications experience would be advantageous.
• Project knowledge and experience would be advantageous.
Job Responsibility
* Ensures solution support is provided to sales teams, strategic partners, internal teams and business customers regarding technical, non-customised solution design products and activities;
* Supports key customers during all phases of pre-sales, solution design, implementation and post-sales changes and helps create a landscape for increasing cross-selling opportunity;
* Supports product development teams on preparation and life-cycle of Vodafone products/services and captures and implements process or product changes to the solution design;
* Provides sales, marketing and engineering feedback on current and future product requirements;
Read Also:
* Maintains up-to-date and comprehensive knowledge of Vodafone�s and the industry�s products and/or services;
* Understands customer needs and factors for their digital transformation process through Vodafone solutions.
