Why Airtel Africa?
At Airtel Africa, we act with passion,
energy, and a can-do attitude. Innovation with an entrepreneurial spirit
drive us. If you like “ordinary”, then we are not for you.
We champion diversity. We
anticipate, adapt, and deliver solutions that enrich the lives of
communities we serve. we roll up our sleeves to win with our customers.
By choosing Airtel, you choose to be
part of a winning team. All this in addition to a brilliant opportunity
to build a career in your field of expertise, across our different
operating companies in Africa.
Airtel Africa is proud to be
an equal opportunity employer and remain fully committed to diversity
and inclusion in the workplace.
Responsibilities
Recommended:
Revenue growth
- Analyze customer behavior data to define customer segmentation, usage and revenue patterns
- Design and develop segment based usage campaigns to grow AM revenue
- ARPU growth, ensure growth in ARPU by increasing usage and transaction value and revenue from the existing base
- Develop insights and campaigns to utilization of all AM products and services
- Closely monitor product yield, and product mix to ensure consistent growth in Yield, and avoid yield destruction
- Continuously grow bundle and Airtime self recharge using AM
Growth of Active customer Base
- Ensure continuous growth of AM active subscriber base, GA conversions to AM REC, and customer retention
- Design and develop campaigns to improve gross adds extraction, winbacks, manage churn and M2 decay
- Drive the AM penetration of the GSM base, ensure month on month growth
- Develop region wise insight to determine AM penetration, and design region wise campaigns
- Identify areas to grow penetration and design and develop campaigns to grow penetration
- Analyze Gross adds, churn, winbacks, and net adds, define patterns and trends, develop insights to guide management’s decisions on base growth
Data analytics and insights generation
- Use various DBMS for data mining, analysis and reporting
- Continuously query key revenue growth and subscriber KPI’s
- To determine patterns, measure growth or identify de-growth
- Continuous monitoring performance of AM products and services and develop insights, campaigns and strategies to ensure growth, provide insights to business team and product owners
- Competition analysis and market insights generation
Campaign Management
- Responsible for operational campaigns management on all CVM tools like Pelatro mViva
- Coordinate all campaign requests from the business, prioritize and manage execution of all CVM campaigns, monitoring and reporting
- Ensure full understanding of Airtel’s CVM campaign tools, and coordinate with vendors operations and technology teams to ensure optimum utilization and uptime of all CVM tools
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SQL
- Comprehend business logic and use of SQL guidelines and procedures for accurate data generation/mining
- Coach colleagues in using basic SQL
Reporting
- Prepare timely management reports highlighting performance against set business KPIs
- Maintain clear CVM campaign reports, conversions reports, and project trackers
- Produce and deliver required reports for the business on demand.
Any other duties as may be assigned from time to time
Qualifications
Educational Qualifications & Functional/Technical Skills:
- Bachelor’s degree in computer science or any related field
- Certified in SQL
Relevant Experience (Type of experience and minimum number of years)
- Minimum of 5 + professional Commercial experience – Mobile Financial Services, strong experience in product management, customer lifecycle management, customer experience
- IT advanced Skills: Database & SQL scripting
- Excellent analytical skills
- Able to operate as matrix manager in coordinating people and technical resources from multiple areas of the company
- Ability to handle, prioritize, multiple projects simultaneously
- Ability to operate in performance driven organization
- Knowledge of English and Swahili
Other Behavioral Requirements.
- Maintain high levels of integrity, motivated, flexible, and decisive with ability to convince and align groups with divergent views
- Culturally aware and adapt at working across multiple geographies
- Strong Microsoft excel skills
- Strong analytical and strategic skills
- Excellent planning and organizational skills
- Strong coaching skills and leadership skills
- Set high personal standards and result oriented
- Excellent communication skills, both orally and in writing
- Excellent presentation skills
- Attention to detail
- Business awareness
Head Business Solutions at Airtel
Why Airtel Africa?
At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.
We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.
Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.
Responsibilities
- Customer Requirement Analysis
- Leadership of the function supporting the sales \ teams in analyzing customer requirements, providing solution design and liaising with networks to deliver on customer requirement
- Responsible for the initial Solution Design and client site survey for all Enterprise Projects, covering wholesale and B2B solutions and products
- Coordinate with all relevant internal and external stakeholders in 3rd order to deploy Enterprise Products and Solutions and for Enterprise Core Network Maintenance and Support
- Coordinate closely with Network Services Team for delivery of enterprise solutions orders trouble ticket resolutions, logging and closure
- Lead the teams attending to technical sales meeting along with Sales Managers in order to capture client’s request for service provisioning
- Maintain a consolidate national project tracker for all ongoing Enterprise services implementation from Order to Completion in close coordination with Network teams and publish such tracker periodically for the benefit of sales and enterprise team
- Provide all required documentation including approval process for implementation kick-off of all Enterprise service provisioning (CRF and any other supporting documents)
- Provide the Enterprise Sales Team with the Job Completion Certificate for customer concurrence and endorsement to mark the completion of service provisioning and billing commencement
- Coordinate the billing and invoicing of Enterprise Customers based on signed Job Completion Certificates.
- Lead teams to drive the resolution of all Enterprise Link Outages and faults in coordination with Enterprise Network Team with regular updates on resolution paths and action plans
- Ensure proper quality assurance on all 3rd party installations on Enterprise Client sites
- Lead the Coordination of technical support activities during and after Enterprise Service Implementation
- Support actual implementation and service provisioning as required as and as subset of outage resolution on client site
- High Compliance with the MTTR Clause in the contractual agreement with clients
- Ensures prompt resolution of Network related issues in order to maintain the maximum service availability. (Avoid Unnecessary Revenue deduction)
- Lead the Compilation of all outage reports for Enterprise customers and make it available Sales tams for reconciliation of such report with the customers when required
- Assist with other documentations
which might be required to keep track of Enterprise circuits and
database including Technical and commercial details
- Provide clarity of purpose to team members
- Ensure effective prioritization of product development activities and alignment of such to the overall SBU and company wide objective
- Coach, mentor and guide team members, ensuring high motivation and engagement
- Put in place training and development plan for members of the team
- Align with Group on product portfolio to be made available in the Tanzanian market
- Manage the end-to-end product lifecycle of products in the portfolio
- Develop bespoke products for the Tanzanian market
- Product vision & strategy: Define the product vision, target customers, positioning, and strategic direction aligned to company goals
- Customer & market understanding: Gather and synthesize customer needs, pain points, and feedback; track competitors and market trends
- Roadmap & prioritization: Create and maintain the product roadmap; prioritize features using value, effort, risk, and strategic fit
- Requirements & outcome definition: Translate problems into clear outcomes, user stories/requirements, and acceptance criteria; define what “success” looks like
- Cross-functional leadership: Align Engineering, Design, Marketing, Sales, Operations, Legal/Compliance, etc., and drive decisions without direct authority
- Delivery execution support: Ensure the team is building the right thing; remove ambiguity, manage trade-offs/scope, and support release readiness
- Go-to-market & launches: Partner on pricing/packaging, launch plans, enablement for Sales/Support, and customer communications
- Performance measurement: Define and track KPIs/OKRs (adoption, retention, revenue, NPS, etc.); run experiments and iterate based on data
- Lifecycle management: Manage the product end-to-end—from discovery to growth, optimization, and deprecation/sunset when needed
- Stakeholder management: Communicate status, trade-offs, and results to leadership and stakeholders; manage expectations and dependencies
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Qualifications
Educational Qualifications & Functional / Technical Skills
- Bachelor’s in computer science engineering, Electrical Electronics with Computing Option or any other IT related courses
- Professional qualifications in Networking such as CCNA, CCNP or higher will be an added advantage.
Relevant Experience (Type of experience and minimum number of years)
- 5-7 years of work experience with 3-4 years of relevant experience in Telecom Industry. 2 which must be at supervisory level
- Relevant experience in IT/telecom enterprise services networking environment covering wholesale and B2B products and solutions is required
- Relevant experience and knowledge of cloud technology and cloud based solutions
- Relevant experience and knowledge of cyber security products and solutions
- Extensive knowledge of Microsoft office suite (Project, Word, Excel, Visio and Power Point) will be required.
Other requirements (Behavioral etc.)
- Delighting the customers
- Strong technical aptitude & IT savvy
- Strong communication skills
- Good interpersonal skills
- Teamwork & Collaboration with stakeholder
- Highly Result Oriented believes in teamwork
- Customer centric approach
- Strong analytical skills able to draw conclusions from data, management of information and trends
Retail Operations Officer at Airtel
Why Airtel Africa?
At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.
We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.
Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.
Operational Excellence & Governance
- Ensure 100% adherence to SOPs, retail playbooks, health and safety standards, and company policies
- Conduct regular shop visits, operational audits, and mystery shop evaluations
- Ensure timely EOD certification, Cash and stock management, and reconciliation
- Address operational gaps and develop corrective and preventive action plans
Retail Performance Management
- Drive daily, weekly, and monthly performance of all shops (sales, activations, AM, Devices, HBB, accessories, NPS, footfall, conversion rates and other KPIs)
- Monitor targets and performances for Hub Managers, Shop Managers, and frontline teams
- Monitor KPIs and implement improvement plans for underperforming shops
- Analyze performance trends and provide insights into strategic decision-making
Customer Experience Management
- Champion customer-first culture across all shops
- Monitor NPS and customer feedback; develop action plans to address service gaps
- Ensure all shops follow brand standards, uniform policy, and customer service guidelines
Retail Projects & Execution
- Oversee new shop openings, relocations, refurbishments, and layout changes
- Coordinate with supply chain, marketing, branding, and finance for timely execution of retail initiatives
- Ensure readiness of shop infrastructure, devices, signage, branding, and systems before go live
- Support digital retail initiatives (self-service, E SIM, onboarding, etc.)
- Maintain confidentiality and secure handling of retail data
Compliance, Controls & Risk Management
- Ensure all shops comply with audit standards, regulatory requirements, and internal controls
- Address compliance findings and implement preventive measures
- Ensure proper cash handling, asset management, and risk mitigation procedures
Reporting & Data-Driven Decision-Making
- Review MIS reports and ensure accuracy of shop-level data submissions
- Provide weekly and monthly performance summaries for management
- Recommend process improvements, cost optimizations, and technology enhancements
Read Also:
Qualifications
Educational Qualifications & Functional / Technical Skills
- Bachelor’s degree in business administration, Marketing, Retail Management, or related field
- A master’s degree is an added advantage
Relevant Experience (Type of experience and minimum number of years)
- 4–7 years of experience in Retail Operations Management
- Experience in telecom/FMCG/consumer electronics retail is an added advantage
Other requirements (Behavioral etc.)
- Strong knowledge of retail KPIs and operations
- Strong leadership and people management skills
- Ability to work under pressure and manage multiple shops simultaneously
- High discipline, integrity, and attention to detail
How to Apply: