Branch Supervisor (Dar Es Salaam) at Mwanga Hakika Bank
Mwanga Hakika Bank Limited (MHB) is a fully-fledged commercial bank 100% owned by local Tanzanians. We have an exciting opportunity for enthusiastic and committed individuals to join our dynamic and growing team in the following open vacancy.
Purpose of the Role
To supervise daily branch operations, ensure compliance with policies and procedures, support staff performance, and drive customer centricity, maintaining operational efficiency and control.Recommended:
Summary of the key duties and responsibilities
- Supervise daily branch operations to ensure transactions are processed accurately, efficiently, and in line with approved procedures while maintaining a customer-centric approach.
- Monitor staff attendance, allocate duties, and provide day-to-day guidance to ensure smooth workflow, high productivity, and positive customer experience.
- Ensure full compliance with internal policies, banking regulations, KYC, and AML requirements while safeguarding customer interests.
- Review, verify, and authorize transactions within assigned limits to minimize operational risk and protect customers from errors or losses.
- Promote a customer-centric culture by ensuring high service standards and promptly resolving customer complaints and queries.
- Provide on-the-job coaching and performance support to branch staff with emphasis on service excellence and customer satisfaction.
- Identify, report, and escalate operational issues, incidents, or suspected fraud in a timely manner to protect both the institution and its customers.
- Prepare and submit accurate operational, compliance, and service-quality reports to support informed decision-making.
- Support internal and external audits by ensuring proper documentation, corrective actions, and continuous improvement in customer service processes.
- Enforce discipline, professionalism, and adherence to workplace safety and security procedures while upholding customer trust and confidentiality.
- Regularly coach and mentor the branch team, monitor the performance of the operations team according to agreed-upon KPIs.
Key Competencies required and Academic background
Qualifications
- Bachelor’s degree in Banking, Finance, Business Administration, or a related field.
- Additional professional qualification in Banking or Financial Services is an added advantage.
- Postgraduate Diploma or MBA will be an added advantage.
- Minimum of 2–3 years of experience in a banking operations environment, preferably in a supervisory or senior officer role.
Read Also:
Knowledge, Skills, and Key Competencies
- Strong knowledge of banking operations and regulatory requirements.
- Customer-centric mindset with proven ability to deliver excellent service.
- Good leadership and supervisory skills with the ability to coach and motivate teams.
- Effective communication, negotiation, and conflict-resolution skills.
- Strong analytical, problem-solving, and decision-making abilities.
- High level of integrity, professionalism, and accountability.
- Well-organized, self-driven, and results-oriented.
Interested candidates are requested to submit their applications through – Mwanga Hakika Bank | Career Page (careers-page.com). The deadline for the application is 1st February 2026. Only shortlisted candidates will be contacted.
CLICK HERE TO APPLYRelationship Officer - SMEs/Retail (Mwanza) at Mwanga Hakika Bank
Mwanga Hakika Bank Limited (MHB) is a fully fledged commercial bank 100% owned by local Tanzanians. We have an exciting opportunity for enthusiastic and committed individuals to join our dynamic and growing team in the following open vacancy.
Purpose of the Role
The Relationship Officer is responsible for managing and growing the portfolio of SMEs and Retail clients. The role involves fostering strong client relationships, increasing product penetration, and ensuring the achievement of set business goals and targets.
Summary of Key Duties and Responsibilities
- Client Portfolio Management: Develop and maintain a portfolio of SMEs and Retail Banking clients, ensuring growth in deposits, loans, and other banking products.
- Client Acquisition & Retention: Identify new business opportunities, acquire new clients, and build strong, long-term relationships with existing clients.
- Revenue Generation: Drive business growth through effective cross-selling of products, achieving set revenue targets.
- Credit & Risk Management: Assess and manage credit risks within the assigned portfolio, following bank policies and procedures. Ensure minimal non-performing assets (NPA).
- Customer Service: Provide exceptional service to clients, respond promptly to inquiries, and resolve issues to maintain high levels of client satisfaction.
- Business Development: Work with the sales team to generate leads and prepare business development strategies. Report on sales performance, achievements, and corrective actions as needed.
- Compliance & Reporting: Ensure compliance with banking policies and regulations. Prepare weekly reports on portfolio performance and risk management.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Banking & Finance, or a related field.
- 3-5 years of experience in managing SMEs or a similar role, with a proven track record in client management.
Knowledge and Skills
- Ability to assess client financial needs and recommend appropriate banking products.
- Strong communication skills, both verbal and written, for client interactions and presentations.
- Excellent rapport-building, complaint resolution, and customer service skills.
- Ability to maintain long-term client relationships and trust.
- Strong organizational and time-management skills to handle multiple client needs and priorities.
- High level of professionalism and integrity when dealing with client information and transactions.
Interested candidates are requested to submit their applications through- Mwanga Hakika Bank | Career Page (careers-page.com). The deadline for application is 1st February 2026. Only shortlisted candidates will be contacted.
CLICK HERE TO APPLYRelationship Manager - SMEs and Retail Banking (Mwanza) at Mwanga Hakika Bank
Mwanga Hakika Bank Limited (MHB) is a fully fledged commercial bank 100% owned by local Tanzanians. We have an exciting opportunity for enthusiastic and committed individuals to join our dynamic and growing team in the following open vacancy.
Purpose of the Role
The Retail Relationship Manager is responsible for developing and managing relationships with personal and SME clients, focusing on growing deposits, loans, and other retail banking products. This role involves providing exceptional customer service, identifying and meeting clients’ financial needs, and driving business growth. The Retail RM will also work closely with other teams to ensure clients receive tailored solutions and are satisfied with the bank’s offerings.
Summary of Key Duties and Responsibilities
Client Relationship Management:
- Develop and manage strong, long-term relationships with SME and retail clients.
- Understand customers’ financial needs and provide appropriate, tailored banking solutions.
- Maintain proactive engagement to retain clients and identify new business opportunities.
Revenue Generation:
- Drive growth in assets (loans) and liabilities (deposits) within the SME and retail portfolios.
- Support new client acquisition and cross-selling of banking products and services.
Risk Management:
- Oversee credit risk for SME and retail portfolios in line with internal policies and regulatory requirements.
- Ensure KYC compliance, credit assessments, and ongoing portfolio reviews are conducted effectively.
Client Service & Support:
- Ensure timely and effective resolution of customer inquiries and service requests.
- Work closely with Relationship Officers and branch team to improve service delivery and revenue growth.
Business Development & Strategy:
- Develop SME and retail business growth strategies and prepare performance reports for management.
- Identify new market segments and contribute to initiatives that enhance market penetration.
Operational Excellence:
- Ensure adherence to banking policies, procedures, and operational controls.
- Monitor portfolio performance to ensure quality, profitability, and compliance with risk standards.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Banking & Finance, or a related field.
- 3-5 years of experience in SMEs and Retail Banking or a similar role, with a proven track record in client management.
Read Also:
Knowledge and Skills
- Ability to assess client financial needs and recommend appropriate banking products.
- Strong communication skills, both verbal and written, for client interactions and presentations.
- Excellent rapport-building, complaint resolution, and customer service skills.
- Ability to maintain long-term client relationships and trust.
- Strong organizational and time-management skills to handle multiple client needs and priorities.
- High level of professionalism and integrity when dealing with client information and transactions.
Interested candidates are requested to submit their applications to – Mwanga Hakika Bank | Career Page (careers-page.com). The deadline for application is 1st February 2026. Only shortlisted candidates will be contacted
Relationship Manager - SMEs and Retail (Dar es Salaam) at Mwanga Hakika Bank
Mwanga Hakika Bank Limited (MHB) is a fully fledged commercial bank 100% owned by local Tanzanians. We have an exciting opportunity for enthusiastic and committed individuals to join our dynamic and growing team in the following open vacancy.
Purpose of the Role
The Retail Relationship Manager is responsible for developing and managing relationships with personal and SME clients, focusing on growing deposits, loans, and other retail banking products. This role involves providing exceptional customer service, identifying and meeting clients’ financial needs, and driving business growth. The Retail RM will also work closely with other teams to ensure clients receive tailored solutions and are satisfied with the bank’s offerings.
Summary of Key Duties and Responsibilities
Client Relationship Management:
- Develop and manage strong, long-term relationships with SME and retail clients.
- Understand customers’ financial needs and provide appropriate, tailored banking solutions.
- Maintain proactive engagement to retain clients and identify new business opportunities.
Revenue Generation:
- Drive growth in assets (loans) and liabilities (deposits) within the SME and retail portfolios.
- Support new client acquisition and cross-selling of banking products and services.
Risk Management:
- Oversee credit risk for SME and retail portfolios in line with internal policies and regulatory requirements.
- Ensure KYC compliance, credit assessments, and ongoing portfolio reviews are conducted effectively.
Client Service & Support:
- Ensure timely and effective resolution of customer inquiries and service requests.
- Work closely with Relationship Officers and branch team to improve service delivery and revenue growth.
Business Development & Strategy:
- Develop SME and retail business growth strategies and prepare performance reports for management.
- Identify new market segments and contribute to initiatives that enhance market penetration.
Operational Excellence:
- Ensure adherence to banking policies, procedures, and operational controls.
- Monitor portfolio performance to ensure quality, profitability, and compliance with risk standards.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Banking & Finance, or a related field.
- 3-5 years of experience in SMEs and Retail Banking or a similar role, with a proven track record in client management.
Knowledge and Skills
- Ability to assess client financial needs and recommend appropriate banking products.
- Strong communication skills, both verbal and written, for client interactions and presentations.
- Excellent rapport-building, complaint resolution, and customer service skills.
- Ability to maintain long-term client relationships and trust.
- Strong organizational and time-management skills to handle multiple client needs and priorities.
- High level of professionalism and integrity when dealing with client information and transactions.
Interested candidates are requested to submit their applications to – Mwanga Hakika Bank | Career Page (careers-page.com). The deadline for application is 1st February 2026. Only shortlisted candidates will be contacted.
How to Apply:
CLICK HERE TO APPLYRelationship Manager - Corporate (Mwanza) at Mwanga Hakika Bank
Mwanga Hakika Bank Limited (MHB) is a fully fledged commercial bank 100% owned by local Tanzanians. We have an exciting opportunity for enthusiastic and committed individuals to join our dynamic and growing team in the following open vacancy.
Purpose of the Role
The Relationship Manager Corporate is responsible for managing and growing relationships with corporate clients, focusing on both assets (loans) and liabilities (deposits). This role involves advising on business strategy, overseeing credit risk, and providing leadership to Relationship Officers. The goal is to ensure business growth, maintain high service standards, and meet clients’ financial needs.
Summary of Key Duties and Responsibilities
Client Relationship Management:
- Develop and manage strong, long-term corporate client relationships.
- Understand clients’ financial needs and provide tailored banking solutions.
- Maintain proactive engagement with clients to identify new business opportunities.
Revenue Generation:
- Drive growth in assets (loans) and liabilities (deposits).
- Work with the sales team to generate new client acquisitions and cross-sell products.
Risk Management:
- Oversee credit risk for assigned portfolios, ensuring compliance with regulations.
- Conduct KYC reviews and risk assessments during client onboarding.
Client Service & Support:
- Ensure timely response to client inquiries and service requests.
- Collaborate with Relationship Officers to improve service offerings and revenue generation.
Business Development & Strategy:
- Prepare business development strategies and presentations for senior management.
- Identify new market opportunities and contribute to strategic initiatives.
Operational Excellence:
- Ensure adherence to banking policies in operations, including cash handling and account management.
Monitor portfolio performance to ensure compliance with risk criteria.
- Bachelor’s degree in Business Administration, Marketing, Banking & Finance, or a related field.
- 3 to 5 year’s experience in Corporate Banking.
Knowledge and Skills
- Strong knowledge of corporate banking products, financial markets, and banking regulations.
- Excellent communication, negotiation, and presentation skills.
- Ability to manage client relationships and drive business growth.
- Focused on delivering value and maintaining long-term relationships.
- Able to identify and capitalize on business opportunities.
- Strong organizational skills with a focus on risk management and compliance.
- High ethical standards and commitment to providing quality service.
Interested candidates are requested to submit their applications through – Mwanga Hakika Bank | Career Page (careers-page.com). The deadline for application is 1st February 2026. Only shortlisted candidates will be contacted.
CLICK HERE TO APPLYRelationship Manager - Corporate (Dar es Salaam) at Mwanga Hakika Bank
Mwanga Hakika Bank Limited (MHB) is a fully fledged commercial bank 100% owned by local Tanzanians. We have an exciting opportunity for enthusiastic and committed individuals to join our dynamic and growing team in the following open vacancy.
Purpose of the Role
The Relationship Manager Corporate is responsible for managing and growing relationships with corporate clients, focusing on both assets (loans) and liabilities (deposits). This role involves advising on business strategy, overseeing credit risk, and providing leadership to Relationship Officers. The goal is to ensure business growth, maintain high service standards, and meet clients’ financial needs.Summary of Key Duties and Responsibilities
Client Relationship Management:
- Develop and manage strong, long-term corporate client relationships.
- Understand clients’ financial needs and provide tailored banking solutions.
- Maintain proactive engagement with clients to identify new business opportunities.
Revenue Generation:
- Drive growth in assets (loans) and liabilities (deposits).
- Work with the sales team to generate new client acquisitions and cross-sell products.
Risk Management:
- Oversee credit risk for assigned portfolios, ensuring compliance with regulations.
- Conduct KYC reviews and risk assessments during client onboarding.
Client Service & Support:
- Ensure timely response to client inquiries and service requests.
- Collaborate with Relationship Officers to improve service offerings and revenue generation.
Business Development & Strategy:
- Prepare business development strategies and presentations for senior management.
- Identify new market opportunities and contribute to strategic initiatives.
Operational Excellence:
- Ensure adherence to banking policies in operations, including cash handling and account management.
Monitor portfolio performance to ensure compliance with risk criteria.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Banking & Finance, or a related field.
- 3 to 5 year’s experience in Corporate Banking.
Knowledge and Skills
- Strong knowledge of corporate banking products, financial markets, and banking regulations.
- Excellent communication, negotiation, and presentation skills.
- Ability to manage client relationships and drive business growth.
- Focused on delivering value and maintaining long-term relationships.
- Able to identify and capitalize on business opportunities.
- Strong organizational skills with a focus on risk management and compliance.
- High ethical standards and commitment to providing quality service.
Interested candidates are requested to submit their applications through – Mwanga Hakika Bank | Career Page (careers-page.com). The deadline for application is 1st February 2026. Only shortlisted candidates will be contacted.
Branch Manager (Mwanza) at Mwanga Hakika Bank
Company Profile
Mwanga Hakika Bank Limited (MHB) is a fully fledged commercial bank 100% owned by local Tanzanians. We have an exciting opportunity for enthusiastic and committed individuals to join our dynamic and growing team in the following open vacancy.
Purpose of the Role
The Branch Manager is responsible for driving branch sales and profits, ensuring smooth and efficient branch operations, and delivering exceptional customer service. This includes managing and mentoring a team of banking professionals, ensuring adherence to banking regulations, and contributing to the banks growth through effective business development and operational management.
Summary of the key duties and responsibilities
1. Operational Management
- Oversee and ensure the day-to-day operations of the branch, ensuring compliance with internal systems, policies, and regulations of the Bank of Tanzania (BOT).
- Ensure the operational efficiency of the branch and productivity of its staff, including overseeing loan approvals, lines of credit, and other fiscal matters.
- Supervise and maintain an integrated system to ensure accurate and up-to-date transaction records, including inter-bank transactions.
- Handle complex issues and work with other branches to ensure a seamless customer experience.
- Regularly prepare periodic and statutory reports for management and the Board of Directors as required.
2. Business Development and Sales
- Promote and drive the sales of banking products and services, with a focus on customer acquisition, relationship building, and growth of deposits and loans.
- Identify and pursue business opportunities within the community to increase the bank’s visibility and enhance both new and existing business opportunities.
- Monitor the performance of retail products and advise management on necessary adjustments to meet objectives.
- Develop and implement strategies for growing the branch’s account base and achieving sales targets.
3. Customer Service and Relationship Management
- Ensure the highest level of customer satisfaction by resolving complaints promptly and effectively, while maintaining a service-driven culture.
- Mentor and guide staff to deliver superior customer service and foster strong client relationships.
- Offer advisory services to both customers and staff on financial matters and banking procedures.
- Authorize payments and transactions on customers’ accounts, ensuring compliance with internal limits and procedures.
4. Team Leadership and Development
- Lead, motivate, and mentor branch staff to deliver exceptional service, sales, and operational performance.
- Develop performance objectives for each team member, monitor progress, and take corrective actions as needed to address underperformance.
- Foster a team-oriented environment that emphasizes employee development and collaboration.
5. Financial Responsibilities
- Oversee the preparation and analysis of financial statements for the branch.
- Manage branch budgets, forecasts, and ensure financial reports comply with regulatory requirements.
- Implement and monitor fiscal plans, ensuring resource allocation is within budget.
6. Compliance and Security
- Ensure branch compliance with all relevant legislation, internal policies, and KYC (Know Your Customer) requirements.
- Take responsibility for the security and safety of branch property, equipment, and sensitive customer information.
- Maintain accurate records for tax, regulatory agencies, and other financial stakeholders.
7. Administrative and Miscellaneous Tasks
- Oversee branch administrative functions, including the maintenance of equipment and systems.
- Contribute to the continuous improvement of banking practices, eliminating waste and suggesting new practices.
- Participate in special projects and additional duties as assigned by the AGM or other senior management.
8. Coaching & Mentoring
- Regularly coach and mentor the branch sales team to improve performance and ensure sales targets are met.
- Monitor and report the performance of the sales team according to agreed-upon KPIs.
Key Competencies required and Academic background
Qualifications
- Bachelor’s degree in Finance, Accounting, Economics, or a related field.
- Minimum of 5 years in banking, preferably with experience in business development, sales, or branch operations.
Read Also:
Knowledge, Skills, and Key Competencies
-
- Strong leadership, communication, and interpersonal skills.
- Excellent customer service, sales, and networking abilities.
- Good understanding of banking products, operations, and relevant financial regulations.
- Ability to analyze financial data, manage budgets, and develop strategies for growth.
- Strong decision-making and problem-solving skills, with the ability to manage pressure effectively.
- A strategic thinker who balances operational management with long-term goals.
- Effective communication and relationship-building skills, both internally and externally.
- Strong commercial awareness and the ability to adapt to a dynamic banking environment.
- High integrity, honesty, consistency, and reliability.
- Ability to drive performance, manage team dynamics, and foster a customer-centric culture.
Interested candidates are requested to submit their applications through Mwanga Hakika Bank | Career Page (careers-page.com). The deadline for the application is 1st February 2026. Only shortlisted candidates will be contacted.
CLICK HERE TO APPLY