Prestige Relationship Manager - Sky Branch at ABSA
Service Excellence
20%
- Provide High Standard of Customer Service at all times, face to face, via phone or email and create customer loyalty through offering exceptional customer experience.
- Complete follow-up paperwork and undertake administration activities to ensure effective, efficient and compliant operation of the customers in your portfolio.
- Log and follow up written responses to customer complaints from customer service.
- Ensure on boarding process is adhered to.
- Ensure 100% complaint resolution at first point of contact.
- Monitor operational delivery of customer requirements, summarise systemic failures and raise to the Line Manager.
Recommended:
Knowledge, Expertise and Experience
Experience
What does the role holder need to have done before?
- Operated in a customer facing role where service is paramount.
- Experience in service and sales environment,
- Has experienced a target driven role,
Knowledge
What does the role holder need to know/know about and/or be qualified in?
- Fully conversant with all Prestige Banking products/services/tariffs.
- Detailed knowledge of relevant Customer systems in order to sell.
- Good knowledge of Bank’s internal systems.
- A detailed knowledge of the Bank’s Account Opening Policies and Procedures.
- Customer service standards.
- IT literate.
- Sales standards in line with regulation.
- Competitor information in relation to products and service.
Training requirements specific to the role
Sales process and selling training, service modules and minimum regulatory training. Also includes technical training to ensure competence in account opening, and various bank systems. Also:
- Personal Banker’s Course
- Sales & Marketing Course
- Credit Scored Personal Lending Products
- Account Opening Procedures
- Know Your Customer
- Banking products, processes and services
- Customer service standards
Absa Values
Absa’s Values and Behaviours represent the set of standards which governs the actions of all of us who work for the bank and against which the performance of every one of us in Absa are being assessed and rewarded:
- Trust
- Resourceful
- Stewardship
- Inclusive
- Courage
Education
National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)
How to Apply:
CLICK HERE TO APPLYProcurement Officer at ABSA
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Risk and Controls Objectives
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards
Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture;
- Understanding of own role in the end to end processes in which you play a part, including applicable risks and controls.
- Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgement and responsible risk management.
- Report all risk events / incidents / issues using the defined process for your business area and help to understand why these happened and how to prevent them in future.
- Proactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented.
- Continuous and proactive engagement with regulatory bodies, unions where applicable
- All mandatory training completed to deadline
Technical skills / Competencies Personal attributes
- Strong understanding of procurement principles, risk management and regulatory compliance
- Proficiency in procurement systems (Coupa, SAP)
- Negotiation
- Relationship/ Partnership Approach
- Innovation and Change
- Analytical skills for spend analysis and supplier performance tracking
Behaviours particularly important to the role
- Listening
- Good Oral Communication Skills
- Patience
- Customer Satisfaction
- Flexible
- Adaptable
- Teamwork
- Confidence
Read Also:
Knowledge, Expertise and Experience
Essential
- Good commercial contractual knowledge e.g., contract law, service level creation.
- Analytical and financial understanding of service cost models and lifetime cost of acquisition.
- Supplier communications and management to achieve leading commercial solutions.
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
How to Apply:
To submit your application, please follow the link provided below.
Transactional Banking Sales Manager at ABSA
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Technical skills / Competencies
- Customer focused
- Performance driven, willingness to go extra mile
- Socially confident
- Self-driven & Highly responsive
Knowledge, Expertise and Experience
Essential
- Experience in a customer service environment.
- Experience handling key corporate customers.
- Ability to work to tight deadlines.
- Self motivated & work with minimum supervision.
- Interpersonal & communication skills
Experience
- Customer Service background preferably in Banking sector
- Product development/Management with e-channels as an added advantage
- Sales/Client Relationship management
- Commercial Operations/IT/Project Management
- Experience in a product/sales role within Corporate Banking will be of added advantage
Read Also:
Knowledge of the Bank’s products, services and policies and/or other specialist knowledge required to undertake the role:
- Good knowledge of AML/Sanctions modules
- Good understanding of Electronic Banking platforms and channels
- Good understanding of business working capital requirements as well as LC’s & BGI’s
- Broad understanding of Payment & Collections services including distribution channels
- Bank’s general operational procedures understanding for key partners e.g. branches, CSC, Operations & IT
Education
Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
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