Manager Partnership Support (SRO I) at Tanzania Commercial Bank
About Tanzania Commercial Bank
Tanzania Commercial Bank is a financial institution that provides competitive financial services to its customers and creates value for its stakeholders through innovative products.
Vision:
“To be the leading bank in Tanzania in the provision of affordable, accessible, and convenient financial services.”
As part of its organizational development and human capital management, Tanzania Commercial Bank is committed to attracting, retaining, and developing a highly capable and qualified workforce for the betterment of both the bank and the nation.
Position Details
Position: Manager Partnership Support (SRO I)
Rank: Senior Relationship Officer I
Department: Digital & Innovation
Salary Scale: COBSS 7 (Officer Level I)
Reports to: Senior Manager – Strategic Partnerships
Location: Dar es Salaam
Position Objective
The Partnership Support Officer will assist in managing and coordinating strategic partnerships that drive the bank’s digital products—including loans, savings, insurance, and other innovative financial services.
The role ensures seamless collaboration with partners, provides administrative and operational support, and monitors partnership deliverables to enhance product uptake, customer experience, and revenue growth.
Key Responsibilities
Partnership Coordination and Support
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Monitor partnership performance and ensure compliance with contractual obligations.
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Act as a liaison between internal product teams and external partners for smooth integration and operations.
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Track partner commitments, follow up on pending issues, and ensure timely resolution.
Operational and Administrative Support
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Maintain an updated partnership database, dashboards, and performance trackers.
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Draft and review correspondence, reports, proposals, and MoUs related to digital financial products.
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Coordinate partnership-related meetings, workshops, and product launches, including preparing agendas, presentations, and minutes.
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Handle day-to-day partner requests and escalations.
Reporting and Monitoring
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Collect and analyze data on partnership performance (customer adoption, transaction volumes, and revenue contribution).
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Prepare periodic performance reports and updates for management.
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Support product monitoring, evaluation, and reporting processes to measure impact and identify growth opportunities.
Product and Relationship Support
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Collaborate with internal teams (Digital Banking, Product Development, Operations, and Marketing) to align partnership activities with business goals.
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Manage partner relationships to ensure mutual benefit and sustainability.
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Provide insights on customer needs and market trends to enhance digital product performance.
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Bachelor’s degree in Banking, Economics, Commerce, Business Administration, Accountancy, Finance, Entrepreneurship, Marketing, Statistics, Mathematics, Computer Science, Information Technology, or equivalent qualifications from recognized institutions.
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At least ten (10) years of relevant experience.
Required Skills and Competencies:
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In-depth knowledge of cash management, collections, payments infrastructure, and digital banking technologies.
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Proven leadership skills and experience driving revenue growth.
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Strategic and commercial mindset.
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Strong understanding of financial products and regulatory environment.
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Excellent leadership and stakeholder management skills.
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Analytical and data-driven approach to decision-making.
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Digital and innovation-oriented mindset.
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Client-centric approach with strong communication skills.
Personal Attributes and Behavioural Competencies
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Demonstrates Tanzania Commercial Bank’s core values: Customer Focus, Trustworthiness, Creativity, Teamwork, and Excellence.
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Ability to prioritize work and meet deadlines.
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Works accurately, quickly, and consistently under pressure.
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Methodical and well-organized.
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Mature, confidential, and professional.
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Exercises sound judgment, common sense, and good humor.
Additional Information
The position offers a competitive salary package and benefits.
Application Procedure:
Applicants should submit their resumes via the following link:
https://www.tcbbank.co.tz/careers
Applications via other methods will not be considered. Applicants must provide personal information, academic certificates, work experience, and an application letter. Additional credentials will be required during the interview for verification and administrative purposes.
Tanzania Commercial Bank maintains a strong commitment to environmental, health, and safety management.
Deadline: 24th November 2025.
Shortlisted candidates may undergo a security clearance, competency assessment, and physical capability assessment.
How to Apply:
To submit your application, please follow the link provided below.
Special Assets Management & Recovery Officer I at Tanzania Commercial Bank
About us
Tanzania Commercial Bank
provides competitive financial services to customers and creates value
for stakeholders through innovative products.
The bank’s vision is “to be the leading bank in Tanzania in the provision of affordable, accessible, and convenient financial services.”
As part of its organizational development and human capital management strategy, Tanzania Commercial Bank is committed to attaining, retaining, and developing a highly capable and qualified workforce for the betterment of the bank and the nation at large.
Position details
Position: Special Assets Management & Recovery Officer I
Rank: Recovery Officer I
Department: Credit
Section: Special Assets & Recovery
Salary Scale: COBSS 5 (Officer Level I)
Reports to: Chief Manager – Special Assets Management & Recovery
Location: Dar es Salaam
Position objective
The main purpose of the role is to manage the Collection and Recovery Sub-unit to ensure turnaround of classified loan portfolios for SME, MSE, and Consumer segments.
This should align with the bank’s business strategy, credit policy, and procedures.
Key responsibilities
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Manage all accounts in arrears for 90 days or more from different loan officer portfolios.
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Contact reachable clients via phone and conduct physical visits to serve demand letters and encourage repayment, while educating them on the implications of non-repayment.
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Negotiate repayment plans with clients willing to pay.
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Request transfer of delinquent accounts to auctioneers for sale of secured and unsecured assets when repayment deadlines have expired.
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Ensure auctioneers understand the security and attend all steps of the selling process.
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Escalate accounts with potential fraud indicators to the supervisor for review.
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Keep accurate records of collections, repayment agreements, and outcomes of debtor visits.
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Review all at-risk accounts in the portfolio and conduct regular follow-ups to encourage repayment.
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Update the Recovery system daily with all actions and progress on accounts.
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Maintain records of deceased customers’ accounts and coordinate with the team leader to lodge insurance claims with Bancassurance, tracking payments until completed.
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Perform any other official duties as assigned by the immediate supervisor or line manager.
Qualifications, skills, and experience
Education and experience:
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Bachelor’s degree in Banking, Economics, Commerce, Business Administration, Accountancy, Finance, Risk Management, Actuarial Sciences, Insurance, or equivalent from a recognized institution.
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Minimum of four (4) years’ experience in credit operations and portfolio monitoring.
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Strong background in credit appraisal and management.
Required knowledge and competencies:
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Credit appraisal and monitoring.
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Debt restructuring and workout processes.
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Collection and recovery management.
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Effective writing and presentation skills in English and Swahili.
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Excellent interpersonal and networking skills.
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Strong analytical, problem-solving, decision-making, and financial management skills.
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Proven leadership abilities.
Personal attributes and behavioral competencies
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Demonstrated adherence to Tanzania Commercial Bank’s core values: Customer Focus, Trustworthiness, Creativity, Teamwork, and Excellence.
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Ability to prioritize work and meet deadlines.
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Works quickly, accurately, and consistently under pressure.
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Methodical and well-organized approach.
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Mature, discreet, and capable of working in a confidential environment.
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Sound judgment, common sense, and good humor.
Application information
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The position offers a competitive salary package and benefits.
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Applicants should submit their resumes through the following link:
https://www.tcbbank.co.tz/careers -
Applications through other methods will not be considered.
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Candidates must fill in personal details, academic certificates, work experience, and an application letter online.
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Other credentials will be verified during interviews.
Tanzania Commercial Bank maintains a strong commitment to environmental, health, and safety management.
Late applications will not be considered.
Shortlisted candidates may undergo:
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Security clearance.
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Competency assessment.
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Physical capability assessment.
Application deadline: 24th November 2025
How to Apply:
To submit your application, please follow the link provided below.
Senior Manager Human Resources – Training & Development at Tanzania Commercial Bank
About us
Tanzania Commercial Bank is a Bank that provides competitive financial services to our customers and creates value for our stakeholders through innovative products with a vision “to be the leading bank in Tanzania in the provision of affordable, accessible and convenient financial services.”
As part of organizational development and management of its human capital in an effective way, Tanzania Commercial Bank commits itself towards attaining, retaining, and developing a highly capable and qualified workforce for the betterment of the Bank and the nation at large.
Position details
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Position: Senior Manager Human Resources – Training & Development
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Rank: Principal Human Resources Officer II
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Department: Human Resources
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Salary scale: COBSS 8 (at Officer level II)
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Reports to: Chief Manager Talent Management
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Location: Dar es Salaam
Re-advertisement – Senior Manager Human Resources II – Training & Development (1 position)
Position objective
To lead, design, and implement comprehensive training and development strategies that enhance employee skills, support career growth, and align with Tanzania Commercial Bank’s strategic objectives.
The role ensures continuous improvement of staff capabilities, leadership pipeline development, and a learning culture across the Bank.
Key responsibilities
1. Training strategy and planning
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Develop and implement the Bank’s Training and Development strategy in line with the corporate strategy.
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Conduct training needs assessments (TNA) across directorates to identify skills and competency gaps.
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Prepare annual training plans and budgets, ensuring cost-effectiveness and return on investment.
2. Learning and development implementation
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Design, coordinate, and monitor training programs (internal and external).
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Oversee development of training curricula, modules, e-learning platforms, and leadership development programs.
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Facilitate management and leadership development initiatives including mentorship, coaching, and succession planning.
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Ensure induction and orientation programs are effectively delivered to new hires.
3. Policy, compliance, and reporting
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Formulate and update training policies, guidelines, and procedures.
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Ensure compliance with Bank of Tanzania (BoT) requirements and regulatory standards related to staff training, including timely preparation and submission of training reports to BoT.
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Monitor, evaluate, and report training effectiveness and impact on business performance.
4. Stakeholder engagement and partnerships
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Liaise with internal stakeholders (EXCO and Chief Managers) to align training interventions with business priorities.
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Manage relationships with training providers, consultants, and professional institutions (e.g., ATE, BoT, IoDT, NBAA, HR societies).
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Represent the Bank in professional forums, workshops, and conferences.
5. Team leadership and capacity building
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Lead, mentor, and supervise the Training & Development team to achieve desk goals.
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Build a performance-driven culture within the unit.
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Drive innovation in training methods, including the use of digital learning platforms.
Qualifications, skills, and experience
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Master’s degree in Human Resources, Public Administration, Industrial Relations, Human Resource Planning, Human Resource Management, Sociology, Public Administration, Political Science, Commerce, or Business Administration majoring in Human Resource Management, or equivalent qualifications from a recognized institution with at least thirteen (13) years of related experience.
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Professional certifications in Training/L&D, Coaching, or HR (e.g., CIPD, SHRM, IHRM) are an added advantage.
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Ability to maintain good relationships and work in partnership.
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Good interpersonal skills.
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Strong influence and negotiation skills.
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Good communication skills.
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Ability to evaluate and research training.
Personal attributes and behavioral competencies
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Ability to demonstrate Tanzania Commercial Bank core values: Customer Focus, Trustworthiness, Creativity, Teamwork, and Excellence.
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Ability to prioritize work and meet deadlines.
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Ability to work quickly, accurately, and consistently under pressure.
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A methodical and well-organized approach to work.
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Mature and able to work in a confidential environment.
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Has sound judgment, common sense, and good humor.
Application details
The position will attract competitive salary packages and benefits.
Applicants are invited to submit their resume via the following link:
https://www.tcbbank.co.tz/careers
Applications via other methods will not be considered. Applicants need to fill in their personal information, academic certificates, work experiences, and application letter. Other credentials will be submitted during the interview for authenticity checks and administrative measures.
Tanzania Commercial Bank has a strong commitment to environmental, health, and safety management.
Late applications will not be considered. Short-listed candidates may be subjected to:
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A security clearance
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A competency assessment
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A physical capability assessment
Deadline of the application: 16th November 2025
How to Apply:
To submit your application, please follow the link provided below.