Customer Relationship & Operations Officer at Mixx by Yas – Dar es Salaam
Job Overview
Mixx is hiring a Customer Relationship & Operations Officer based in Dar es Salaam.
Requirements
- University degree in business administration, social science, or related areas
- 3+ years of experience in Customer Care, related services, or related areas
- Fluent in English and Swahili
Recommended:
Core Responsibilities
- Perform weekly and monthly reconciliations for key corporate customers.
- Respond promptly and accurately to corporate customer queries according to SLAs.
- Identify customer needs and assist them in using specific product features.
- Conduct training sessions for corporate customers on products and services.
- Implement automation to address recurring customer queries, such as daily reports.
- Build and maintain strong relationships with corporate customers regarding support issues.
- Analyze and report product malfunctions and test different scenarios to troubleshoot issues.
- Update internal databases with technical issue details and relevant customer interactions.
- Monitor complaints, follow up, and ensure timely resolution of technical issues.
- Gather customer feedback, share feature requests, and inform customers about new functionalities.
Core Competencies
- Effective communicator and presenter.
- Eager to find bugs and flaws in a product or service.
- Problem Solving
- Customer Service
- Quality, effective, and efficient documenter.
- A team player, able to work well in multicultural environments.
- Able to build relationships quickly.
About the Company & Culture
At Mixx, we believe that diversity is a source of strength. When candidates have equal skills, we encourage female applicants and actively work to create a fair, inclusive and stimulating professional environment for everyone.
Joining Mixx by Yas means becoming part of a fintech company belonging to the AXIAN Group, a pan-African player operating in five African countries. You will be working in a fast-growing fintech company driven by a culture of innovation, agility and impact. Our young, passionate and ambitious teams are shaping the financial services of tomorrow every day.
If this description corresponds to you, grow with us by applying before November 25, 2025.
How to Apply:
CLICK HERE TO APPLYProject Manager Position at Mixx
Mixx is hiring Project Manager Dar es Salaam
Core Responsibilities
- Develop and maintain process standards aligned with organizational goals and performance measures.
- Oversee MFS project delivery by ensuring proper implementation of tools, procedures, and roadmaps.
- Monitor and track the execution of MFS strategic objectives to ensure timely progress and alignment.
- Lead communication and coordination across teams, stakeholders, and project meetings.
- Manage project scope and integration of MFS initiatives with broader company campaigns.
- Coordinate and maintain accurate budget documentation for all MFS projects.
- Identify, resolve, and escalate issues throughout the project lifecycle to ensure smooth delivery.
- Establish governance structures, tools, and best practices for project management and continuous improvement.
- Track and evaluate project performance, conduct post-implementation reviews, and capture lessons learned.
- Support executive leadership in achieving strategic objectives and delivering on budget and performance goals.
Required Qualifications
- Bachelor’s degree in Business Administration, Project Management, or a related field
- 5+ years of experience managing commercial projects in reputable organisation
Core Competencies
- Strong interpersonal, negotiation, and communication skills adaptable across all organizational levels.
- Proven ability to work effectively under pressure and meet tight deadlines.
- Experienced in Mobile Money and Fintech operations with a high level of professionalism.
- Skilled in leading and collaborating with cross-functional teams to achieve results through others.
- Capable of translating strategic objectives into actionable plans and measurable outcomes.
- Innovative mindset with a focus on continuous improvement and organizational excellence.
Read Also:
About Mixx and the Opportunity
At Mixx, we believe that diversity is a source of strength. When candidates have equal skills, we encourage female applicants and actively work to create a fair, inclusive and stimulating professional environment for everyone.
Joining Mixx by Yas means becoming part of a fintech company belonging to the AXIAN Group, a pan-African player operating in five African countries. You will be working in a fast-growing fintech company driven by a culture of innovation, agility and impact. Our young, passionate and ambitious teams are shaping the financial services of tomorrow every day.
If this description corresponds to you, grow with us by applying before November 25, 2025.
How to Apply:
CLICK HERE TO APPLY