Business Operations Support Lead at Airtel
Job Description
Why Airtel Africa?
At Airtel Africa, we act with
passion, energy, and a can-do attitude. Innovation with an
entrepreneurial spirit drive us. If you like “ordinary”, then we are not
for you.
We champion diversity. We
anticipate, adapt, and deliver solutions that enrich the lives of
communities we serve. we roll up our sleeves to win with our customers.
By choosing Airtel, you choose to be
part of a winning team. All this in addition to a brilliant opportunity
to build a career in your field of expertise, across our different
operating companies in Africa.
Responsibilities
Channel onboarding
- Set up new partners – key accounts, merchants and any other relevant accounts on the Airtel Money system while ensuring proper coordination and creation within the defined business processes and turnaround timelines.
- Ensure all relevant Know Your Customer (KYC) documents e.g. duly completed forms, company incorporation documents, business permits, copy of identification documents etc. are received from trade and approved by the Airtel Money (AM) Risk & Compliance team.
- Carry out preliminary KYC documentation checks for the relevant information. If the documents received do not conform to the requirements and have been rejected by AM Risk & Compliance communicate with partner account owner for correction before account is created.
- Enter the partner account details in the Airtel Money system, create and assign the tills as well as review the creation of the partner accounts to ensure that there are no errors and the account type and correct hierarchy mapping.
- Inform respective partner that the account is created and provide assistance and guidance in the activation process.
- Attach the application forms to the Airtel money system or document management system and file the hardcopy after creation.
- Resolve a request as and when received.
- Ensure partners are on boarded with correct approved tarrifs.
Float management
- Verify the initial deposit slips or subsequent deposit or transfer of funds in trust account with Finance before crediting (allocating) float to partner accounts.
- Contact Finance to confirm that the partner account has been fully credited with initial float deposited.
- Ensure float automations are happening smoothly and engage the banks for resolutions where there are issues.
- Ensure liquidity of the key wallets to avoid business interruptions.
- Automate more trust bank channels to eradicate manual float purchase
Partner support
- Communicate and align with partners and other stakeholders the support process to resolve issues faced.
- Receive and coordinate partners’ queries resolution by cross functional engagement.
- Timely response to partners’ issues and keep health relationship with partners for continued business.
- Proactive monitory of key partners’ services to avoid interruptions.
- Support partners bank sweep configurations.
- Support partners’ funds movement through bank sweeps or manual transfers requests.
- Support partners commission payments.
Read Also:
Processes and controls
- Periodic review (e.g. quarterly) of processes related to partners onboarding, sweeps configurations, partners churn etc.
- Perform all key controls related to channel partners onboarding e.g KYC review, Landing review and correction, sweep configurations etc.
- Ensure KYC document are securely stored and can easily be retrieved.
- Timely processing and dispatching of partner payments after Finance approval.
- Channel partners audit support both internal and external.
Airtel Money Reports
- Float reports showing and tracking the purchases through manual and automated channels.
- Onboarding report how many on boarded weekly, monthly.
- Complaints register…what are top complaints, how many complaints, SLA for complaints resolution.
- Extract and share reports on issues logged, tracking the SLA of each issue resolutions and the status of each.
Stakeholder Engagement
- Engage with cross functional stakeholders internal and external in carrying out the daily operations to ensure effective communication and update on all the activities.
- Participate in testing in case of any partner related process improvements or changes.
- Undertake other duties as may be assigned from time to time.
- Keep all relevant people informed of progress in work, presents complex information and concepts in a way which is simple to understand.
Qualifications
Educational Level
- Bachelor’s degree in marketing, Business Administration or equivalent.
Relevant Experience
- 1 year of experience in administration.
- 2 years of experience from financial and or telecommunications will be an advantage.
Other Relevant Dimensions
- Excellent Excel skills.
- Excellent interpersonal skill.
- Excellent written communication skills.
- Excellent Microsoft Outlook skills.
- Putting partners first – listens to and understands the needs of partners.
- Communicating for impact – is clear and concise in written and spoken communication; keeps all relevant people informed of progress in work, presents complex information and concepts in a way which is simple to understand.
How to Apply:
To submit your application, please follow the link provided below.
Why Airtel Africa?
At Airtel Africa, we act with
passion, energy, and a can-do attitude. Innovation with an
entrepreneurial spirit drive us. If you like “ordinary”, then we are not
for you.
We champion diversity. We
anticipate, adapt, and deliver solutions that enrich the lives of
communities we serve. we roll up our sleeves to win with our customers.
By choosing Airtel, you choose to be
part of a winning team. All this in addition to a brilliant opportunity
to build a career in your field of expertise, across our different
operating companies in Africa.
Airtel Africa is proud to be
an equal opportunity employer and remain fully committed to diversity
and inclusion in the workplace.
Responsibilities
To plan, monitor and control HR budget.
- Effectively handling operational expenditure under HR budget and ensuring cost control.
- Oversee data availability and optimization of Airtel Tanzania HR costs.
- Provide effective HR cost forecast in line with planned employee activities such as recruitment, salary reviews, incentive payouts etc.
- Compilation and distribution of HR functional Management and Performance Analysis (MAPA) to Airtel Tanzania leadership and Group.
Payroll Management
- Payroll system and partner management.
- Payroll reconciliations.
- Provide payroll information as requested by auditors.
- Serves as a contact for employees. Answer question regarding pay policies and procedures. Assist in resolving pay-related problems.
- Register and process employee and salary information and details to the employee- and salary database, to ensure the availability of complete and up-to-date employee information at any time and contribute to timely salary payments.
Payroll Summaries & Returns
- Prepare payroll summary reports to facilitate salary journal preparation.
- Prepare monthly statutory returns (PSSF, WCF PAYE&SDL) and ensure their timely payments.
- Prepare biannual tax returns & ensure their timely submission.
- Prepare annual earnings & deduction for all employees.
HR Information System
- Analyze and understand the current state of Automation in Tanzania.
- Maintain accurate and up-to-date HR data, including employee information (HRMS), attendance, Leave management and performance records.
- Ensure data integrity, confidentiality, and security.
HR Analytics
- Monitor and direct analysis of HR performance Metrics and employee information reporting.
- Generate HR reports, Score card and analytics to support business decisions.
- Analyze the information to prepare required ratios/HRMIS for decision making eg productivity ratios, cost of employment etc.
- Provide insights and recommendations to management on HR trends and issues.
HR Audits and Compliance
- Conduct regular audits to ensure compliance with labor laws, regulations, and company policies.
- Identify opportunities to improve HR processes and implement changes to increase efficiency and effectiveness.
- Collaborate with HR team to develop and implement new initiatives.
- Manage all HR Audit Queries closures and mitigation implementations
Read Also:
HR Policies and Procedures
- Develop, review, and update HR policies and procedures to ensure compliance with labor laws and regulations.
- Communicate HR policies and procedures to employees and management.
Employee Disciplinary and Grievances
- Handle employee Disciplinary and grievances and complaints in a fair, timely, and professional manner.
- Conduct investigations, gather facts, and provide recommendations for resolution.
- Coordinate annual Disciplinary Committee meetings.
Oversee staff business travel and accommodation
- Manage flights, hotels, and transportation bookings for staff, ensuring cost-effectiveness and efficiency.
- Travel Policy Compliance: Ensure adherence to company travel policies and procedures.
- Vendor Management: Build relationships with travel vendors (airlines, hotels, etc.) to negotiate best rates.
- Travel Support: Provide assistance to staff with travel-related queries and issues
Qualifications
Educational Qualifications
- Bachelor’s degree in HR, Business Administration, Accounting or related field
Relevant Experience
- Minimum 8+ years of experience in HR operations, payroll, or related field.
Other requirements including Behavioural competencies
- Proven experience in HR data management, payroll processing, and audits.
- Strong knowledge of labor laws and regulations.
- Excellent analytical, problem-solving, and communication skills.
- Ability to maintain confidentiality and handle sensitive information.
- Time management skills and should be able to prioritize tasks under pressure.
- Flexible and quick in responding to requests made at short notice periods.
- Possess self-motivation and determination.
- Reliable and trustworthy.
- Good organizational skills.
- Excellent, high-level knowledge; complete understanding and wide application of technical principles, theories and concepts in the field of expertise and general knowledge of other related disciplines
How to Apply:
To submit your application, please follow the link provided below.
Why Airtel Africa?
At Airtel Africa, we act with
passion, energy, and a can-do attitude. Innovation with an
entrepreneurial spirit drive us. If you like “ordinary”, then we are not
for you.
We champion diversity. We
anticipate, adapt, and deliver solutions that enrich the lives of
communities we serve. we roll up our sleeves to win with our customers.
By choosing Airtel, you choose to be
part of a winning team. All this in addition to a brilliant opportunity
to build a career in your field of expertise, across our different
operating companies in Africa.
Airtel Africa is proud to be
an equal opportunity employer and remain fully committed to diversity
and inclusion in the workplace.
Responsibilities
Develop and implement distribution strategies aligned with business objectives.
- Conduct regular market analysis to identify growth opportunities and competitive threats.
- Align distribution goals with overall business strategy and revenue targets.
- Design flexible, scalable models to adapt to regional differences.
- Roll out pilots, measure impact, and refine strategies before nationwide implementation.
- Ensure strategies address both short-term sales push and long-term sustainability
Manage relationships with channel partners and distributors.
- Establish structured engagement plans with distributors, dealers, and key partners.
- Hold regular business reviews to align targets, challenges, and incentives.
- Build trust through transparent communication and fair commercial practices.
- Implement structured partner development and training programs.
- Resolve disputes quickly to maintain strong long-term partnerships.
Read Also:
Monitor performance metrics and optimize distribution operations.
- Set up dashboards and scorecards for daily, weekly, and monthly KPIs.
- Track sales, activations, conversions, and ROI at regional and distributor levels.
- Identify bottlenecks (e.g., inventory gaps, low productivity zones) and act fast.
- Optimize logistics and supply chain to ensure continuous product availability.
- Benchmark performance against industry and internal best practices.
Lead cross-functional initiatives to improve channel effectiveness.
- Collaborate with marketing to design trade promotions and channel programs.
- Work with finance to structure incentive schemes and ensure payment compliance.
- Partner with technology teams to digitize reporting, Sales operations tools (SSO)s, and field operations.
- Engage HR for skill development and training programs across sales teams
- Lead task forces to drive special projects (e.g., mobile money expansion, new product launches).
Ensure compliance with regulatory and operational standards.
- Implement SOPs and audit mechanisms across the distribution network.
- Train channel partners and sales teams on compliance with requirements.
- Conduct surprise audits and site visits to verify adherence.
- Ensure alignment with government telecom regulations and data privacy standards.
- Act immediately on deviations with corrective and preventive actions.
Manages and directs Distribution Team (People Development)
- Oversees activities of Personnel (i.e. hires, coaches, appraises)
- Rewards, motivates, disciplines, recommends and terminates as necessary.
- Works through in setting standards, priorities and schedules.
- Employee Engagement to Group Distribution
Qualifications
Educational Qualifications & Functional Technical Skills
- Bachelor of Business Administration (BBA) or Bachelor of Commerce (BCom)
- Strong leadership and stakeholder management skills.
- Business Acumen and problem-solving capability.
- Creating a high performing team.
- Exposure in developing effective distribution channels
Relevant Experience
- 10+ years in distribution, sales, or channel management in FMCG, Telecommunications or retail etc.
Other requirements (Behavioral etc.)
- Ability to drive execution with focus, urgency, and accountability to deliver measurable outcomes.
- Capacity to deliver on tight deadlines without compromising on quality.
- Strong analytical skills and result oriented.
- Able to work within and manage a team of professional, guiding and coordinating towards achieving common objectives.
- Strong work ethics.
- Networking ability – Internal & External.
- Influence and Cross-functional Handling.
- Effectively and efficiently prioritizes customer needs and ensures fairness, transparency, and satisfaction.
- Ability to build strong relationships across teams and partners communicates and influences effectively.
- Ability to attract, develops, and retains top talent while fostering an inclusive, high-performing team culture.
- Consistently acts with ownership, resourcefulness, and agility; embraces innovation and calculated risk-taking.
Read Also:
How to Apply:
To submit your application, please follow the link provided below.
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