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Head of Quality, Training & Operational at YAS
Let’s grow together—become our next leader!
Position:
Head of Quality, Training & Operational
Recommended:
Qualifications:
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Bachelor’s degree in Business Administration or a related field
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Minimum 10+ years of experience in telecom, banking, customer service, quality assurance, training, or operational excellence roles
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An MBA will be an added advantage
Core responsibilities:
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Develop and implement a customer experience (CX) quality framework to ensure consistent, high-quality customer interactions across all touchpoints (call centres, stores, and digital channels)
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Design and oversee training programs for frontline representatives, store staff, and digital support teams to enhance customer engagement and problem-solving skills
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Conduct regular audits, call monitoring, and mystery shopping programs to assess service delivery standards
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Keep training content updated with new company products, services, and regulatory requirements
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Introduce mobile learning applications to enable employees to access training anytime, anywhere
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Develop and execute a comprehensive strategy for customer operations teams to achieve business goals and improve customer satisfaction
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Partner with customer service, network operations, IT, marketing, and CX heads to align CX quality and training initiatives with overall business goals
Core competencies:
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Proven ability to lead large teams, drive cultural change, and influence cross-functional collaboration
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Strong understanding of telecom products, services, regulatory requirements, and customer behavior trends
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Strong communication and stakeholder management skills
Additional information:
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We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices.
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Only shortlisted applicants will be contacted.
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If this description corresponds to you, grow with us by applying before August 01, 2025.
How to Apply:
To submit your application, please follow the link provided below.
Latest job postings
Store supervisor vacancy at Yas
Let’s grow together – become our Yas Store Supervisor!
Position: Store Supervisor
Number of vacancies: 5
Qualifications
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Bachelor’s degree in Business Administration, Retail Management, or a related field
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3 years of experience in shops or bank branch management
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Experience in telecom or bank branch management is an added advantage
Core responsibilities
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Manage the day-to-day operations to ensure efficiency of the Yas-owned shop
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Promote a customer-focused attitude and a culture of excellent customer service across the team
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Ensure all team members are well-versed in product knowledge
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Timely prepare and present operational and financial reports
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Execute plans to increase sales and enhance profitability to meet Yas-owned shop targets
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Manage stock and inventory control of Yas products and services
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Ensure compliance with health, safety, and legal regulations to provide a safe environment for customers and staff
Competencies
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Strong leadership and team management capabilities
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Excellent verbal and written communication skills
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Proficiency in Microsoft Office Suite and retail management software
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Strong organizational and multitasking abilities
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Analytical thinking and data-driven decision-making skills
Read Also:
Additional details
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Sasa ni Yas – An wkt wotu
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We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices
-
Only shortlisted applicants will be contacted
-
If this description corresponds to you, grow with us by applying before August 1, 2025
How to Apply:
To submit your application, please follow the link provided below.
Latest job postings
Fiber project manager at YAS
Let’s grow together. Become our next team member!
Position: Fiber Project Manager
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Minimum qualification: Bachelor’s degree in Telecommunications, Civil Engineering, Project Management, or a related field.
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Experience required: 3+ years in telecom network project management.
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Expertise: Fiber network deployment and project leadership.
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Project planning and execution
Lead end-to-end fiber network deployment projects including FTTH, FTTx, backbone, and metro fiber. -
Team and vendor coordination
Manage internal teams (design, construction, QA/QC, documentation).
Coordinate with subcontractors, suppliers, and government authorities.
Conduct site visits to monitor work progress and ensure quality standards. -
Budget and reporting
Prepare project budgets and monitor financial performance.
Track project KPIs including cost, schedule, quality, and safety.
Provide regular status updates to senior management. -
Compliance and documentation
Ensure all projects comply with company policies, industry standards (e.g., ITU-T, IEEE), and regulatory guidelines (e.g., TCRA).
Manage project documentation, including BOQs, as-built drawings, test results, and permits. -
Risk and issue management
Identify potential risks and implement mitigation plans.
Handle project escalations and resolve technical or logistical challenges.
Read Also:
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Strong organizational, communication, and leadership skills.
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Excellent communication and negotiation abilities.
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High attention to detail and organizational capabilities.
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Problem-solving mindset and decision-making skills.
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A team player, able to work well with peers and influence them.
We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices.
Only shortlisted applicants will be contacted.
Application deadline: August 01, 2025
If this description corresponds to you, grow with us by applying today!
How to Apply:
To submit your application, please follow the link provided below.
Solutions architect at Yas
Let’s grow together – become our Solutions Architect!
We are currently seeking a qualified and motivated individual to join our team as a Solutions Architect at Yas Business.
Required qualifications
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University degree in technology or engineering
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3+ years of experience in the telecom industry in B2B or a related area
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MBA is desired
Core responsibilities
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Prepare key solutions for Yas Business customers
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Manage the coordination of a central team of service managers and presales engineers
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Support the sales channels on sales calls, ensuring the preparation of key solutions and service assurance
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Assist the sales team in understanding problems, situations, and plans, and help design solutions that enable enterprise customers to focus on their core business while Yas Business ensures their connectivity needs
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Build and manage the bid plan, ensuring that all customer deliverables and requirements are completed and submitted on time
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Ensure all risks are understood, mitigated, or accepted by appropriate stakeholders
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Understand and resolve complex technical, strategic, and business issues
Core competencies
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Results-oriented individual
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A team player who works well with peers and can influence them
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Effective communicator and presenter
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Capable of building relationships and credibility quickly
Read Also:
Additional notes
We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices.
Only shortlisted applicants will be contacted.
If this description corresponds to you, grow with us by applying before August 01, 2025.
How to Apply:
To submit your application, please follow the link provided below.
Latest job postings
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