B2B Fixed and ICT Services Coordinator at Yas Tanzania
Competences:
- Strong understanding of telecom products, services, and customer experience standards.
- Expertise in instructional design, learning principles, and quality assurance methodologies.
- Excellent analytical skills for interpreting performance data and identifying areas for improvement.
- Knowledge of telecommunications products, services, and industry trends.
Recommended:
“We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices. Only shortlisted applicants will be contacted.”
How to Apply:
To submit your application, please follow the link provided below.
B2B Fixed and ICT Services Coordinator at Yas Tanzania
Competences:
- Strong understanding of telecom products, services, and customer experience standards.
- Expertise in instructional design, learning principles, and quality assurance methodologies.
- Excellent analytical skills for interpreting performance data and identifying areas for improvement.
- Knowledge of telecommunications products, services, and industry trends.
“We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices. Only shortlisted applicants will be contacted.”
Employment opportunities
How to Apply:
To submit your application, please follow the link provided below.
Head of Shops Operations at Yas
New Vacancy: Head of Shops Operations
Let’s grow together, become part of Yas.
Requirements:
- University degree in Business Administration or related fields.
- 10 years of experience in Commercial (Sales & Product and Services).
- At least 5 years of experience in leading brand management or customer experience.
- Experience in Telecom or Bank branch management is an added advantage.
Core Responsibilities:
- Lead the implementation of standard operating procedures (SOPs) to ensure consistent and efficient operations across all Yas-owned shops.
- Lead, mentor, and inspire a high-performing team of Yas-owned shops.
- Establish and maintain high standards for customer experience and brand consistency in Yas-owned shops.
- Set stretched sales and profitability targets for the shop network and ensure effective strategies to meet or exceed the targets.
- Collaborate with internal stakeholders to achieve signature experiences for our customers.
- Ensure that all Yas-owned shops operate in compliance with industry regulations, company policies, and health and safety standards.
Competences:
- Excellent interpersonal, negotiation & analytical skills, and proficiency in interpreting data.
- Strong understanding of shop operations, including inventory management, sales forecasting, and customer service & experience.
- Knowledge of telecommunications products, services, and industry trends.
“We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices. Only shortlisted applicants will be contacted.”
If this description corresponds to you, grow with us by applying before December 20, 2024.
How to Apply:
To submit your application, please follow the link provided below.
Training Manager at Yas Tanzania
New Vacancy: Training Manager
Let’s grow together, become part of Yas.
Requirements:
- University Degree in Business Administration or related areas; MBA is preferred, especially in Sales.
- 8+ years of experience in Capability Development. Experience in Training content creation and presentation is a MUST.
- Experience in Telecom and Banking is an added advantage.
Core Responsibilities:
- Design, develop, and oversee comprehensive training programs for customer service, sales, Customer Experience and support, and other operational areas that meet company & industry standards and compliance regulations.
- Develop and enforce quality assurance policies and procedures to maintain high standards in service delivery at the customer touchpoint.
- Lead, mentor, and develop a team of training and quality assurance professionals, fostering a culture of continuous improvement, collaboration, and high performance.
- Monitor and audit calls, emails, social media, and other customer interactions for adherence to quality standards.
- Engage with customer service, sales, and Customer Experience support teams to understand training needs and quality challenges.
- Develop relevant content for product and sales offered in Yas-owned shops and train relevant staff to drive the sales.
- Develop and enforce quality assurance policies and procedures to maintain high standards in service delivery at the customer touchpoint.
Competences:
- Strong understanding of telecom products, services, and customer experience standards.
- Expertise in instructional design, learning principles, and quality assurance methodologies.
- Excellent analytical skills for interpreting performance data and identifying areas for improvement.
- Knowledge of telecommunications products, services, and industry trends.
“We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices. Only shortlisted applicants will be contacted.”
Employment opportunities
If this description corresponds to you, grow with us by applying before December 20, 2024.
How to Apply:
To submit your application, please follow the link provided below.
Read Also:
Client Success and SLA Manager at Yas Tanzania
Competences:
- Strong understanding of telecom products, services, and customer experience standards.
- Expertise in instructional design, learning principles, and quality assurance methodologies.
- Excellent analytical skills for interpreting performance data and identifying areas for improvement.
- Knowledge of telecommunications products, services, and industry trends.
“We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices. Only shortlisted applicants will be contacted.”
How to Apply:
To submit your application, please follow the link provided below.
