REPORTING TO: Head Products & Revenue Assurance
RESPONSIBLE FOR: Retail MI and Analytics
DEPARTMENT: Retail Banking
REGION: Dar es Salaam
Recommended:
HOURS OF WORK:
5 pm Monday to Friday. Additional hours as required by workload.
1. PURPOSE OF JOB:
Reporting to Head Products and Revenue Assurance, the Manager MI
& Analytics plays a crucial role in Business Performance and
Planning. Incumbent has the responsibility of providing daily accurate
information on business direction through planning
and driving MI processes interpretation of business performance data both financial and non-financial to Retail Team.
2. PRINCIPAL ACCOUNTABILITIES:
Driving Business Direction – Analytics, data mining MI and performance related analysis.
• Supports in developing the retail banking strategy through
provision of insightful strategic analysis on financial performance
trends, sales productivity analysis, co-ordination of periodic
commentaries from function/division heads, economic analysis and such
other relevant macro trend analysis.
• Identify business opportunities and ensure customer satisfaction.
• Coordinates compilation for the retail segment financial
plans/budgets (RAF/STP and MTP) including analytical support of the
budget drivers and processes of the plans for the specific Consumer
businesses in connection with the budget owners.
• Challenges retail functional budgets to smaller unit levels thereby
ensuring that they are realistic and stretching and makes
recommendations on functional targets to the Division heads/Director.
• Manages the retail banking segment budgets and financial performance
including Income, Cost and Balance Sheet streams highlighting material
variances and reporting regularly to the Retail Director, with
recommendations for timely strategic actions.
• Performs segmented Analysis on functions portfolios in connection with
senior analysts, finance and product teams and provides recommendation
report on potential business cost/income alignments and/or expansion
areas within existing Consumer business portfolios thereby influencing
strategic plans.
• Analyze monthly PMS/OSAB (Outstanding, Satisfactory, Average and Below average) and Vintage analysis of Sales Officers
Performance and payments.
• To provide accurate and timely analysis of the Retail business
performance, aimed at identifying root causes of variances to budgets
and forecasts.
• Maintain a clear and objective view of business performance through accurate monthly flash/ forecast, (Dashboards)
• Analyse monthly P&L reports from finance to identify any anomality’s and income leakages.
• Analyse, provide feedback and update on different sales campaigns.
Business Management & MI Development
• Prepare and circulate all in country Retail daily MIS with appropriate commentaries to all stake holders
• Collate and analyse Retail performance Monthly data with
appropriate commentary and recommendations to drive exceptional business
performance.
• Supports the functional and segment managers on designing and managing
business processes that minimizes income leakages and assist in
reviewing business processes to achieve efficiency and cost
effectiveness.
• Manages and co-ordinates the income collection and cost reduction rigour processes including monitoring of actioning Interest
Reports and general pricing monitoring of Consumer products.
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3. KNOWLEDGE AND SKILLS REQUIRED:
• High degree of knowledge and familiarity with statistical techniques and analytical tools.
• Intimate knowledge and familiarity with Consumer banking business, products, customers, bb/sheet and P & L.
• Experienced and knowledgeable on banking technology and businesses
(particularly those supporting BI/DW/MI) and able to quickly assess
impact of challenges, change requests etc. to cost and service.
• Excellent Analytical and problem solving skills with strong experience of gathering business requirements and facilitating
Joint Application Delivery (JAD) session.( Level: Do and check)
• Proactive self-starter; adept at self-management, able to learn new
skills and gain technical experience where skill and knowledge gaps have
been identified
4. QUALIFICATION AND EXPERIENCE REQUIRED:
• University degree in Actuarial Science, Business Administration,
Statistics or Economics and relevant professional qualifications in
banking, finance, or marketing.
• Minimum of 5 years relevant working experience in a similar position
• Computer literacy and knowledge of new evolving technology systems
How to Apply:
To apply, please send your CV along with all academic certificates to hrrecruit@eximbank.co.tz with the subject line: JOB APPLICATION: Retail MI & Analytics Manager
Deadline: 17th October, 2023.
(Note: Only shortlisted candidates will be contacted)
REPORTING TO: Head – Bancassurance
RESPONSIBLE FOR: Sales and Marketing of Health and Life Insurance Products
DEPARTMENT: Retail Banking
REGION: Dar es Salaam
HOURS OF WORK:
8am – 5pm Monday to Friday.
Additional hours as required by workload
1. PURPOSE OF JOB:
Responsible to grow and manage Bancassurance portfolio and to
identified business opportunities for all lines of business; to provide
leadership and direction to the business development team including
business retention thus achieving the delivery of
the Business Budget as well as ensuring sustainable and profitable business operations.
2. PRINCIPAL ACCOUNTABILITIES:
• Handle Corporate (CIB) and Retail portfolio with the new and renewal target.
• Maintaining, Generating and managing existing and new businesses by
contacting potential clients to establish rapport and arrange meetings.
• Negotiating Insurance terms with Insurers and coordinating the
re-insurance arrangements by developing quotes and pro posals for
clients.
• Designing and developing Health and Life Insurance products in
collaboration with insurance partners to be sold in the insurance
market.
• Serving Clients Health and Life Insurance needs including negotiation, placement of covers and after sales services.
• Enhancing a health relationship between Bancassurance and Exim Bank
Relationship Managers and Branch managers in execution of insurance
business.
• Validate all proposals/inquiries/quotations received directly or through the selling outlets for compliance.
• Prepare various analytical business reports and advising the Head
Bancassurance on the way forward. Prepare and submit weekly, monthly
& quarterly reports.
• Develop sales strategic initiatives for Health and Life products and execution.
• Underwriting and claim procedures on Health and Life insurance products.
• Supervise all the insurance specific personnel in all the branches and
assist them in selling Health and Life insurance products and services.
• Conducting business reviews to ensure clients are satisfied with their
products and services. Initiate, develop and maintain quality long term
business relationships with clients to ensure high renewal of business
based on the service plan.
• Receive, record, resolve & respond to clients’ issues/queries to their satisfaction and within the stipulated period.
• Manage relationships with customers, branch, and other stakeholders.
• Co-ordinate training on general insurance products.
• Manage all risks related to general insurance products.
• Prepare and deliver renewal reminders before expiry of scheme.
• Regular client service visits, sta benefits presentations, face time with clients and members, health talks, member education drives and sta presentations.
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3. SKILLS:
• At least 5 years’ work experience in in the Insurance Industry with a key focus on Health and Life Insurance Products.
• Excellent knowledge of Health and Life insurance products and
processes, regulatory requirements as well as ability to drive business
performance and revenues
• Good interpersonal and management skills
• Good understanding of customer segmentation and needs as well as an in-depth knowledge of distribution channel strategies
• Demonstrated capacity to lead, coach and supervise team members effectively
• Visible excellent communication (written and verbal) and negotiation skills
• Demonstrated integrity and ethical standards
4. QUALIFICATIONS:
• Professional certificates (Bachelor ‘s degree or its equivalent in
insurance, bank, risk management, law, actuarial science, finance,
Business Administration or related field from recognized institution).
• Professional certificates (Minimum certificate in insurance/CoP).
• Sworn Declaration of good character and solvency.
• Attested declaration on solvency and non- conviction in criminal offences.
• ACII will be added advantage.
How to Apply:
To apply, please send your CV along with all academic certificates to hrrecruit@eximbank.co.tz with the subject line: JOB APPLICATION: Manager – Health and Life Insurance
Deadline: 17th October, 2023.
(Note: Only shortlisted candidates will be contacted)
REPORTING TO: Branch Manager
RESPONSIBLE FOR: Maintaining Customers Portfolio
DEPARTMENT: Retail Banking
REGION: Kahama
HOURS OF WORK:
8am – 5pm Monday – Friday. 8am – 1pm Saturdays.
Or different hours as per individual branches working hours.
1. PURPOSE OF JOB:
The purpose of this role is to build the Business, Deepen Relationships and Managing Key and Potential Customers from sales of Liabilities, Acquisitions, Cash Management, Credit Card, and Retail Products to maximize revenue by achieving sales targets.
2. PRINCIPAL ACCOUNTABILITIES:
RESPONSIBILITIES
• Building relationship with a portfolio of customers assigned to become a first point of contact for their banking needs
• Growth of CASAFD and ASSET of the existing client portfolio as per the
target given, and Acquisitions of new CASA FD and ASSET customers as
per given budget
• To meet the fee income goal through the existing client’s portfolio
• To provide a personalized and committed banking services to the
customers in the portfolio, such as reviews on customers’ ac counts and
giving each customer the opportunity to make informed choices on their
everyday banking
• Identification of cross-selling opportunities in the customer portfolio assigned
• Developing and maintaining a sales/queries management data base which
can be used for review purposes, analysis of branch performance and
reflection for improvement
• Working with branch managers to anticipate key issues, identifying
useful opportunities and offering professional expertise/so lutions to
all stake holders
• Use referral from existing clients in the portfolio to open new client accounts.
• Have a good understanding of all products/services offered by EXIM to be able to serve the client better
• Prepare Position reports to the Branch Manager
INTERACTION WITH OTHERS
• Internal: Regular contact with Head-Retail, Cluster heads, Branch managers and others
• External: Regular Interaction with customers and clients
3. QUALIFICATION AND EXPERIENCE REQUIRED:
• University degree in Business Administration or Economics and
relevant professional qualifications in banking, finance, or marketing.
• Minimum of two years relevant working experience in a similar position
• Computer literacy and knowledge of new evolving technology systems
4. COMPETENCY REQUIRED:
• Ability to assess customer needs and develop products that suits their needs.
• Self-confident, ambitious, willing to take challenges.
• High energy level and aggressive
• Self-motivated, fast learning with a proven ability to work independently under pressure and high efficiency.
• Experience in structured trade finance, syndication and project financing will be an added advantage.
• Posses in depth understanding and knowledge of retail banking
Products viz (liabilities, acquisitions, cash management, credit cards,
sales products etc)
• Proven sales experience in a client relationship role within retail banking
Read Also:
How to Apply:
To apply, please send your CV along with all academic certificates to hrrecruit@eximbank.co.tz with the subject line: JOB APPLICATION: Assistant Relationship Manager
Deadline: 17th October, 2023.
(Note: Only shortlisted candidates will be contacted)
Branch Manager at Exim Bank
REPORTING TO: Cluster Head
RESPONSIBLE FOR: All Branch Staff
DEPARTMENT: Retail Banking
REGION: Kahama
HOURS OF WORK:
8am – 5pm Monday – Friday. 8am – 1pm Saturdays.
Or different hours as per individual branches working hours.
1. PURPOSE OF JOB:
To meet branch Retail and SME Financial Targets through a World class Sales and Service Management system and within established product programs through the branch.
To work closely with Central Operations Unit to operate and maintain a smooth running and operationally efficient branch, that conform to the financial institutions and BOT regulations, rules and guidelines issued from time to time. This will include servicing corporate customers.
2. PRINCIPAL ACCOUNTABILITIES:
2.1 RESPONSIBILITIES
• Accountable for all aspects of running a successful branch,
delivering great business performance, and leading and motivating a team
that provides the best customer experience in your area.
• Primary responsibility will be to drive business (CASA and Fee Growth)
product sales and Customer Service with oversight on branch operations,
compliance and control.
• Understand your customer base and identify opportunities to build and grow profitable Relationships.
• Deliver against business and sales performance.
• Acquire new customers and retain and grow your relationships with existing customers.
• Responsible for the operational efficiency of the branch and productivity of its staff.
• Responsible for the operation and maintenance of the integrated
systems, and retention of accurate and up to date records of all
transactions including inter-bank transactions.
• Prepare periodic and statutory reports for management.
• Have a good understanding of branch control procedures with specific focus on financial security.
• Take ownership for resolving complex problems, working with colleagues in other offices /
• Branches to provide a seamless experience for your customers.
• Provide a superior level of customer relations and promote the service
culture through coaching, Guidance and staff motivation.
• Participate in community affairs to increase the bank’s visibility and enhance new and existing Business opportunities.
• Perform other duties in the absence of the MCSOP / Ops Manager as directed by the Cluster Head
3. SKILLS:
• At least 5 years experience in the banking Industry
4. QUALITIES:
• Good leadership, people management and banking skills
• Knowledge of relevant legislation, sales, and business principles,
• Outstanding communication skills
• Strong commercial know-how and first-class decision-making abilities
• Be a good relationship builder and a strategic thinker rather than just operational
• Resilient under pressure
Read Also:
How to Apply:
To apply, please send your CV along with all academic certificates to hrrecruit@eximbank.co.tz with the subject line: JOB APPLICATION: Branch Manager
Deadline: 17th October, 2023.
(Note: Only shortlisted candidates will be contacted)
