New Opportunities at NMB Bank



Senior Specialist; OMNI Channels Systems Support at NMB Bank

Job Location :

Head Office, Hq

Main Responsibilities:


  • Provide technical recommendations or suggestions related to channel service and user experience strategy such as, service quality plan, service improvement, and service incident plan.
  • Monitor and plan systems capacity upgrades in an effective manner.
  • Ensure incidents & problems are effectively managed in a manner that ensures highest service availability and shortest time of incident resolution of incidents.
  • Ensure periodic technical maintenance of channel systems including backups, Database replication, application, and configurations. For both production systems and Disaster Recovery.
  • Managing and coordination of incidents, issues and problems escalate for 3rd level support and interaction with system vendors or business partners.
  • Implement continuous improvement / upgrades of all channel systems and integrations to ensure conformance with performance, capacity, security, and regulatory requirements.
  • Manage and support channel system reconciliation process.
  • Ensure proper customer confirmation and notification of all transaction done on the channel systems including SMS, emails and flash messages are securely and successful delivered to customers.
  • Document channel system procedures such as Disaster Recovery, Backups, User manuals, Audit reports and other documents as per bank’s requirements.
  • Enterprise service Bus, support both internally and external service bus.
  • Payment Gateways
  • Customer channel systems such as Mobile Banking accessible through USSD & APP
  • 3rd Party Integrations for utility & bills payment services and Mobile banking aggregation.

Knowledge and Skills:

  • Knowledge of banking software technologies & products in the market, especially Self-service delivery channel services, mobile banking technologies and cyber security.
  • Extensive knowledge of diagnostic and troubleshooting skills.
  • Knowledge of Database Management systems Microsoft SQL Server, MySQL, Oracle, DB2, etc.
  • Knowledge of programming languages PL/SQL, XML, XSL/XSLT, CSS, Java / J2EE, .Net and HTML, etc.
  • Knowledge of Microsoft Windows Server, Red Hat Enterprise Linux (RHEL) and IBM AIX Operating Systems.
  • Knowledge of Service Oriented Architecture (SOA) and non-SOA based Middleware systems JBoss, Weblogic, WebSphere;
  • Responsible attitude, ability to take initiative and ownership, adapt in a fast-paced banking service environment, pay attention to details and handle confidential / security information.
  • Punctuality, maintains schedules and follows operational procedures
  • Highly motivated and capable to work effectively within a multi-discipline team, as well as work independently
  • Ability to work with and support a very busy group; responsive and professional telephone etiquette; accurate and detail message handling.
  • Excellent interpersonal, written and communication skills; ability to be clear and concise.

Read Also:

Qualifications and Experience:

  • Possession of at least a bachelor’s degree in computer science or related academic field.
  • IT professional certifications in ITIL and Project Management
  • At least 7 years of relevant work/management experience in systems support, incident & problem management and Omni Channels systems & integrations support
  • Omni Channels banking Systems troubleshooting & support experience
  • Technical interaction with vendors, contractors, and other stakeholders

    NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer.

    Only shortlisted candidates will be contacted.

Job closing date : 17-May-2023