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POST: COMMERCIAL MANAGER – 1 POST
POST CATEGORY(S): HR & ADMINISTRATION
EMPLOYER: Kibaigwa Urban Water Supply and Sanitation Authority
APPLICATION TIMELINE: 2022-01-28 2022-02-10
JOB SUMMARY WORK STATION: KIBAIGWA TERMS OF EMPLOYMENT: PERMANENT AND PENSIONABLE
DUTIES AND RESPONSIBILITIES
i. To head the Department responsible for customer services and follow up of payments of water bills by customers;
ii. To advise the Utility Manager on all issues concerning business of the Authority;
iii. To check and direct subordinates on customer data collection, entry, computations and analysis to ensure they are effectively and efficiently done;
iv. To develop and implement strategies for meeting customer demands for water and improving customer service;
v. To check on customer database to ensure it is up-dated regularly and current;
vi. To direct subordinates to ensure that a customer survey is carried out continuously to understand the current credit status and needs of customers;
vii. To monitor availability of water supply at public supply points as per stand pipes;
viii. To supervise disconnections and reconnections of water supply of defaulting customers to ensure they are timely carried out;
ix. To manage the communication between customers and the Authority to ensure that customers are informed of all developments regarding water and sanitation services they can get from the Authority;
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x. To manage meter readings, calculation of water bills, preparation and distribution of the bills;
xi. To coordinate appropriate procedures for collecting and disseminating customer queries, complaints or concerns to ensure that they are soundly attended and resolved;
xii. To monitor the revenue collections from customers and recommends appropriate policies or plans to ensure timely payments;
xiii. To set-up annual billing or revenue collection targets depending on the service supply and demands of consumers, and devises appropriate methods to achieve them;
xiv. To monitor and facilitate continuous customer survey or inspections to ensure that all customers are registered and that water supplied to consumers is billed according to the agreed procedures;
xv. To set-up and coordinate mechanisms for identifying, verifying and recommending vulnerable groups and individuals who may qualify for free water services according to the guiding policies;
xvi. To periodically coordinate and analyze prepaid meter training needs in order to ensure they cope with the required technology and environment;
xvii. To conduct open performance review and appraisal of subordinates and gives feedback;
xviii. To develop individual objectives/targets and performance standards as part of the individual performance agreement in consultation with the immediate superior; and
xix. To perform any other duties as may be assigned by the Managing Director.
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QUALIFICATION AND EXPERIENCE
Bachelor degree/Advanced Diploma in Business Administration or equivalent qualifications from a recognized Institution with at least six (6) years working experience in a similar organizations in a position of dealing with customers.
REMUNERATION As per Authority scheme of Service
The deadline for submitting the application is 10 February 2022.
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