New Job Vacancies at National Bank of Commerce (NBC)

Tags


Position: Lead Generator
Location: Tanzania
Type: Full time
Job ID: R-15920035

Recommended:

Overview
NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Job Summary
• To achieve agreed sales targets in line with the business objectives through pro-active selling of Retail banking lending and deposit products and at the same time providing excellent customer service.
Job Description​
SALES TO RETAIL CUSTOMERS
  • Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of Bank’s consumer lending and deposit products.
  • Provide direct “hands on” sales support (quality lead generation and effective follow up) to generate and convert quality leads into sales.
  • Participate in sales campaigns to meet specific targets.
  • Maintain own sales performance statistics for management information usage.
  • Complete account opening and loan documentation together with customers in line with NBC Bank policies and requirements and submit to Line Manager/Team leader for review before submitting to operations for processing.
  • When selling loans to Retail customers, complete the financial analysis and statement review on customer accounts. Where customers do not meet the minimum criteria, advise the customer verbally or in writing as the customer requires. Report such denials to the Line Manager on a daily basis.
  • Check correctness of each new account application, loan document and all other customer documents.
  • Comply with general NBC Operational risk & Rigour requirements e.g. Health & Safety standards and security of premises, KYC and anti-money laundering regulations.
OPERATIONAL RIGOUR AND COMPLIANCE WITH KYC REQUIREMENTS
  • Ensure accuracy of each new account application, loan document and all other customer documents. Lead Generators (LGs) are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.
  • Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit.
  • Follow the Retail end to end account opening ensuring new accounts are authorized and KYC compliant. Escalate any items that exceed the agreed service level time lines or where there are unresolved KYC requirements, to the Line Manager.
  • Comply with general NBC operational risk & rigour requirements e.g. Health & Safety standards and security of premises, KYC and anti-money laundering regulations.

PROVISION OF CUSTOMER SERVICE
  • Refer to the appropriate department/ team leader any query for products outside his/her portfolio or queries within their products.
  • Advice customers as soon as new loans are approved and encourage draw-downs on the new loans and the same should be done for new accounts opened.
  • Open scheme loan accounts referred by the Scheme Loans Relationship Managers

CONTRIBUTE TO DEVELOPMENT OF THE TEAM AND PERSONAL DEVELOPMENT
  • Share knowledge and experience with other Lead Generator in the team.
  • Deputize for the Line Manager whenever required.
  • Agree annual performance objectives with the Team Leader, including specific sales targets.
  • Pursue continued improvement in personal development by participating in development programmes and training
Qualifications
  • Digital familiarity (Meets some of the requirements and would need further development), Further Education and Training Certificate (FETC) - Business, Commerce and Management Studies, Openness to change (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets all of the requirements), Sales Management (Meets all of the requirements)
Deadline: 29th July, 2021.

 Position: Lead Generator Agency
Location: Tanzania
Type: Full time
Job ID: R-15920033

Overview
NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.
Job Summary
• The main purpose is to drive Agency banking proposition on acquisition and relationship management, to support product growth in the bank.
• This entails to achieve agreed sales targets in line with the business objectives through pro-active selling by on boarding NBC Wakala at the same time providing excellent customer service.
• Assist in growing, visiting and managing Agent Network.

Job Description​
A :Agent On boarding / Lead Generation
  • On board and process applications of Agents in line with NBC Bank policies and regulatory requirements submit to Line Manager for review before submitting for processing
  • Delivering exceptional sales performance through daily sales activities to drive agent performance.
  • All agent documentations are updated and stored properly
  • Conducting Agent assessments according to the Operations Manual
  • Deliver exceptional sales performance in Agency banking by identifying new and potential agents
  • Participate in Agency banking sales campaigns to meet specific target
  • Performing branding duties to ensure agents are properly branded and visible
  • To ensure all agents operate at their agreed level, as per key agent indicators; For Example – Enough float, Registrations and transactions.
  • Manage agent’s relationship with branches and working direct with branch managers and branch sales team to ensure successful agent recruitment, support training objective are met to drive growth
  • Supporting agent in sales and account opening to ensure customer accounts are opened as per account opening procedures.
  • Performing any assigned task related to agency banking operations and sales
  • Identify and recruit agents, targeting key business in their location as well as targeting top performing agents.
  • To ensure POS and merchandising material are effectively distributed
  • Provide weekly/ Monthly agent visit report as per agreed format
  • Perform visit of all existing agents within your circuit at least once a month
B :Agent Operations management
  • Growing agent base within the assigned area
  • Visiting agent portfolio as assigned and managing the agent network.
  • Conversation of Non Transacting agents to transacting
  • Supporting customer base on boarded through agents to fund the accounts
  • Attending daily sales review meetings and perform the daily activities accordingly.
  • Providing a weekly sales activity plan to Branch Manager and Agent banking head office team.
  • Study and assess competitors activities on the ground through daily agent visits and capture useful information for feedback and improvement

C : Direct Sales
  • Facilitating first-contact meetings with potential NBC Wakala
  • Contact/visit the existing agents and new prospects to sell product and strengthen the relationship
  • Daily planning of sales activities to ensure optimal utilization of allocated area/location to sell.
D: Branding and retention of agents
  • Visiting agents monthly within given vicinity
  • Ensure that every on boarded agent is activated and branded accordingly having signage, tariff guide, user guide and log book
  • Let the agent know about new product or promotion
  • Respond to agents queries/ complaint accordingly
  • Providing initial training to the agent.

H :Compliance and Risk Management:
  • Ensure that planned training interventions take place, particularly for compulsory training. Attend all assigned training before deadline.
  • Directly responsible for discipline - initiate misconduct or incapacity charges, follow NBC discipline processes together with HR.
  • Attend all booked meetings.
  • Share knowledge and experience with other LG in the Team
  • Agree annual performance objective with team leader including specific target
  • Pursue continues improvement in personal development by participating in development programs
  • Display code of conduct and self-discipline

Other duties

  • Participate in branch target Sales related activities
  • Carried out other duties as assigned by the LG Team Leader Agency Banking
Qualifications
  • Digital familiarity (Meets some of the requirements and would need further development), Further Education and Training Certificate (FETC) - Business, Commerce and Management Studies, Openness to change (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets all of the requirements), Sales Management (Meets all of the requirements)
Deadline: 29th July, 2021.
 
Position: BUSINESS DEVELOPMENT MANAGER
Location: Musoma  Branch NBC
Type: Full time
Job ID: R-15918295
Overview
NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.
Job Summary
The main purpose is to drive Loan and Advances, Deposit and alternative product growth at branch. This entails managing of all Sales Activities, Supporting, monitoring and training of Branch Sales Officers in all the respective branches.
Job Description​
Accountability ; Business Soliciting – Acquisition/Recruitment
  • Customer acquisition /recruitment
  • Visit existing customer frequently
  • Ensure all the customer acquisition point are working perfectly all the time
To enhance customer experience ensure branches are perfect executing the following:
  • Account opening Account maintenance Loan on boarding Digital on boarding Digital activation and usage
  • Identify areas / sector relevant for business growth in their locality
  • Identification, soliciting, KYC and risks review of potential customers and approach them to open account
  • Work with Business Development Partner to initiate development of relevant products to the particular locality
  • Consistently give feedback to Head of Customer Network on the performance of different products and services at respective branches
  • Engage with Corporate and Institutional Banking (CIB) and Business Banking (BB) departments to understand retail opportunities from their clients (One Bank Concept)
  • Address the customer queries in relation to business matters
Accountability ; Deposit Mobilization
  • Proactively understanding the business dynamics in the locality and take advantage to grow deposit.
  • Supervise all the deposit mobilization campaign in branches
  • Proactively and continuously solicit deposits from all clients of the Bank to meet Bank’s deposit targets
  • Proactive following of activities identified on the branch activity calendar
Accountability ; Cross selling
  • Cross sale of all bank products – Mobile phone Banking, Internet Banking, Agent Banking products, Insurance Products, all Deposit Products, Loan products FX, Transfer, etc.
  • Collection of market intelligence information local competition, products and levels of service
Accountability ; Relationship Management
  • Drive customer engagement activities in branches
  • Going out to interact with Bank’s clients/potential clients in order to win their confidence and create customer loyalty
  • Identifying potential clients and strategizing to add them to the list of NBC customers through informative meetings and product discussions
  • Developing, building and maintaining long term relationships with all segmented customers by listening to them, problem sharing and joint solution finding
  • Manage customer business contacts, participate in corporate customer social occasion and manage all aspects of interactions, the bank has with its customers.
  • Maintenance of business acquired to ensure customer activeness and reduce churn
Accountability ; Reports, Monitoring & Turnaround
  • Maintain database of High net worth customers in the branch.
  • Monitoring of branch business growth through KPI
  • Loan turnaround time for loans and recovery support
  • Responsible for PAR and NPL of the Branch retail loans
  • Providing inputs and reports to Stressed Asset Management Units and facilitate recovery efforts at the Branch level
Accountability ; Coaching and Mentoring
  • Coach and mentor the branch Sales team on regular basis
  • Monitor and report performance as per agreed KPIs

Other duties
  • Participate in branch budgeting of all Sales related activities
  • Carried out other duties as assigned by the Branch Manager.
  • Prepare various reports and business proposals for management approval
Qualifications
  • Bachelor's Degree - Business, Commerce and Management Studies, Commercial mindset - Junior (Meets some of the requirements and would need further development), Customer Excellence - Service Delivery (Meets all of the requirements), Digital familiarity (Meets all of the requirements), Effective communication - Basic (Meets all of the requirements), Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets all of the requirements), Sales Management (Meets some of the requirements and would need further development)
Deadline: 29th July, 2021.

JIUNGE NA TELEGRAM CHANNEL YETU HAPA