NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services. The Bank traces its origins to 1967 when the Tanzanian Government nationalised all financial institutions, including banks. In 1991, the banking industry was amended and six years later.
In
2000, South African financial services group Absa Group Limited
acquired a majority stake in NBC. The Government of Tanzania retained a
30% shareholding and the International Finance Corporation (IFC), a
member of the World Bank Group, took up 15% shareholding in the bank.
The new entity became known as NBC Limited.
JOB VACANCY
JOB TITLE: Head Of Application Support
Location: Head Office, NBC
Job Summary
The
Head of Application Support is responsible for the delivery, support,
and implementation of complex enterprise application systems (including
Core Banking), both cloud, and on-premise. Reporting to the Head of IT,
this individual is responsible for leading the enterprise application,
digital channels, and UAT functions for the IT organization. In this
role, the individual will manage multiple projects and priorities in
addition to managing day to day application support & operations. As
a single point of contact between IT & business for various
applications, you will lead initiatives, resolve problems and develop
relationships at all levels of the organization as well as with outside
vendors and contractors. Your ability to work independently with limited
direction, effective communication with stakeholders and ability to
provide leadership and direction to team members will be keys to your
success.
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Duties and Responsibilities:
●
Manage the day-to-day operations of enterprise applications (e.g. core
banking applications, CRM, etc.), Digital Channels, and UAT environment
in support of business objectives while working to modernize the
application landscape.
●
Manage overall solution & service delivery for prioritized
projects, enhancement and break/fix demand for application portfolio
● Drive standardization & automation across business processes leveraging standard/corporate solutions.
● Actively engage with business in defining optimal solutions to support and improve business processes.
●
Responsible for the development, implementation, and enhancements of
the architectural roadmap toward a modern technology platform,
development standards, and QA practices.
●
Responsible for balancing investment between solution iteration and
innovation, ensuring the bank explore new technologies (mobility,
artificial intelligence, analytics, cloud platforms, etc..), and provide
a vision for robust, flexible, scalable enterprise capabilities.
●
Establish and grow an enterprise-wide analytics capability, integrating
Systems, operations, customer, and endpoint device data to support
business operations and strategy.
● Responsible for integrated incident, change and problem management.
● Ensure systems, methodologies and procedures are in place and followed for application support.
● Manage solution Implementations, roll-outs and delivery for internal businesses & functions.
● Lead/collaborate with external vendors for projects execution & application support
Manage, lead and mentor team members.
● Sets measurable goals and deadlines for team members
● Handle changing priorities and provide decisive leadership in complex situations
● Implement industry best practices for solution as well as service delivery.
● Drive software license optimization initiatives
●
Experience in Financial planning including annual budget, forecasting
and cost tracking, work estimation, funding requests, application total
cost of ownership
Qualifications and Experience:
● Bachelor Degree in Electrical, Electronic & Telecommunications or Computer Engineering (Preferred)
●
10+ years of experience in applications including experience in
deploying large enterprise applications likes Oracle Flexcube, SAP, etc
●
Proven ability to integrate modern technology and legacy platforms,
experience with SaaS, infrastructure as a service (IaaS), platform as a
service (PaaS), SOA, APIs, open data, microservices, event-driven IT and
predictive analytics.
●
10+ years of experience leading across the following domains
information management, enterprise application development, SDLC, QA,
agile and lean delivery methodologies, and ITIL frameworks.
●
10+ years of experience in technology management, leadership, and
operations positions, with
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● Proven experience of successfully delivering projects on-time, within budget, and in scope.
● Led at least 2 projects that involved global deployment of solutions
● Experience of setting up application support teams, processes & tools for a complex application portfolio.
● Strong Industry and Functional expertise with configuration and design experience
● Has good experience of business engagement and senior Stakeholder management.
● Should be able to organize teams and resolve critical situation or complex requirements.
●
Familiar with tools and technology necessary to manage application
projects & support (Ticketing tool, monitoring tools,
Demand/Capacity management tools, Monitoring tools and automation,
Project tracking etc.)
● Ability to work within a fast-paced, high pressure, dynamic environment
● Should be able to influence decision-making and drive project delivery.
●
Should have experience of working /managing application portfolios
comprising of technologies like .Net/Java, Microsoft technologies,
Linux, Websphere, PostgresSQL, AWS/Azure, Oracle DB, etc
● Knowledge or certificate in Cloud Computing will be added advantage
Oracle certification will be of added advantage
● Knowledge of banking/ branch operations will be of added advantage
APPLICATION INSTRUCTIONS
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