Customer Support Specialist
Location: Dar Es Salaam, TZ
Job Function: Other
Job Type: Permanent
Job Requisition ID: 5398
Recommended:
Customer Support Specialist
We
at Yara are part of a global network, collaborating to profitably and
responsibly solve some of the world's key challenges - resource
scarcity, food insecurity and environmental change.
About the Unit
There
are more than 500 million smallholder farms globally. 2.5 billion
people depend on Smallholder Communities for their food and livelihoods.
Smallholder regions are characterized by low living standards, high
rates of illiteracy and low agricultural productivity. Yara's mission is
"Responsibly Feed the World and Protect the Planet". Key to achieving
this is enabling thriving Smallholder Communities. At Yara, the
Smallholders Digital Team is part of the Crop and Digital Solutions
Unit.
About Crop and Digital Solutions
Yara aims to
be the crop nutrition company for the future and is leading the
development of sustainable agriculture and digital tools to contribute
to solving global agricultural challenges. We have a worldwide presence
with sales teams in ~150 countries and around 17,000 employees. Yara
Farming Solutions, will lead the transformation towards more sustainable
and efficient food production, by innovating our offerings and the way
we work. Crop and Digital Solutions is responsible for developing and
scaling new “on-farm” digital and integrated tools and solutions for an
efficient and transparent food system.
Read Also:
- Customer Support Specialist is a position based in Dar es Salaam with the following responsibilities;
- Work closely with and support the Digital Enablers , to feed data into the solution backend system
- Communicate with customers with a strong brand voice and address their enquiries and issues through Zendesk.
- Manage and update the customer-facing knowledge base and help desk content.
- Assist in communication between the Performance Marketing/Campaign team and the respective Product Owners for technical issues that affect the customer experience.
- Provide meaningful feedback to the Product/ Engineering teams to help improve the UX/UI and performance of our digital products. Provide suggestions and enhancements to existing processes to improve overall customer experience.
- Gather and analyse data to identify customer trends and risk factors.
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- A university degree in business related studies
- A minimum of 3 years work experience in a customer service or customer support role.
- Display empathy and humility when conversing with customers.
- Strong organisation skills and attention to details.
- Self-starter and highly motivated individual with tact and tenacity.
- Enthusiasm for problem-solving while working collaboratively in a team.
- Excellent verbal and written communication skills.
- Familiarity with Zendesk is a plus
Read Also:
Knowledge grows through differences
Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do. To deliver on this, Yara has firmly anchored Diversity & Inclusion (D&I) as one of our top 7 strategic actions and has more than 400 employees worldwide involved in D&I ambassador networks.
Business Controller
Date posted: Dec 14, 2020
Location: Dar Es Salaam, TZ
Job Function: Finance
Job Type: Permanent
Job Requisition ID: 5395
About the Unit
YARA Tanzania is duly registered company under
the Laws of Tanzania as a subsidiary of Fertilizers Holdings AS. with
headquarters in Dar es Salaam. The aim is developing a market concept
that increase the number of farmers using fertilizer in Tanzania
including better knowledge in plant nutrition, improved distribution
and logistics. One of Yara investments in the country includes the
construction of a 40 KT bulk terminal near the port of Dar Es Salaam
which handles importation of bulk fertilizer, packaging and sale in
Tanzania, Rwanda and Burundi
Business Controller is a position
based in Dar es Salaam reporting to the Head of Finance. This position
is responsible to oversee the business and internal controls operations,
perform financial analysis and develop financial processes aligned with
Yara statutory policies for the local entity.
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1. Reporting: Coordinate and deliver, accurate and timely monthly, quarterly and annual financial reports
2. Controls: Ensure adequate inventory and debtors controls are in place, appropriate financial controls are maintained to protect the assets of the company.
3. Stakeholder Relationship: Responsible for coordinating with external stakeholders and maintain quality relationships with Banks, Lawyers, Auditors, Tax Authority,
4. Management Reporting: Guide management to identify inefficiencies and opportunities to optimize costs and maximize profits, understand their respective financial performance and major variances against the business plans.
5. Budgeting and Forecasting: Coordinate budget, provide regular financial forecasts and financially evaluate alternative plans and strategies.
Profile
•A University degree in Finance or Accounting
•Certified Public Accountant – CPA(T)
•At least 5 years working experience in Finance and Accounting within a multinutional organization, preferably with experiences in controlling and reporting
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•Broad understanding of financial reporting requirements.
•Good interpersonal and communication skills
•Strong analytical skills and result-oriented
•Competent in MS Office software
Apply no later than 27th December 2020
*******************
Yara-Connect Manager
Date posted: Dec 14, 2020
Location: Dar Es Salaam, TZ
Job Function: Other
Job Type: Permanent
Job Requisition ID: 5397
Read Also:
About the Unit
There
are more than 500 million smallholder farms globally. 2.5 billion
people depend on Smallholder Communities for their food and livelihoods.
Smallholder regions are characterized by low living standards, high
rates of illiteracy and low agricultural productivity. Yara's mission is
"Responsibly Feed the World and Protect the Planet". Key to achieving
this is enabling thriving Smallholder Communities. At Yara, the
Smallholders Digital Team is part of the Crop and Digital Solutions
Unit.
Yara aims to be the crop nutrition company for the future and is leading the development of sustainable agriculture and digital tools to contribute to solving global agricultural challenges. We have a worldwide presence with sales teams in ~150 countries and around 17,000 employees. Yara Farming Solutions, will lead the transformation towards more sustainable and efficient food production, by innovating our offerings and the way we work. Crop and Digital Solutions is responsible for developing and scaling new “on-farm” digital and integrated tools and solutions for an efficient and transparent food system.
Read Also:
Yara Connect Manager is a position based in Dar es Salaam, with the following responsibilities;
- Work closely with product managers (digital solution owner/manager) and user researchers, especially to articulate clear, appealing and memorable value proposition for YaraConnect retailers
- Work closely with regional team and local commercial team to ensure strategic alignment and drive growth of our customer channel, to enable local commercial targets.
- Accountable for delivering accurate tracking and reporting of all business development activities, to deliver dynamic retail market intelligence and support the development and implementation of Yara Connect.
- Be a change agent for Yara channel management in Tanzania, leveraging digital ecosystem to deliver on new revenue stream opportunities and ecosystem business development.
Read Also:
- University degree in business related studies
- A minimum of 5 years work experience within marketing or related functions of a multinational organization
- Extensive go-to-market experience including hands on product marketing and commercial negotiations
- Experience in agricultural retail environments, food value chains and partnerships
- Strong commercial experience in value adding offers to retail channel
- Excellent communication skills with the ability to challenge and influence current ways of working in a constructive manner
- Strong analytical skills
We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world’s key challenges – resource scarcity, food insecurity and environmental change.
HESQ Specialist is a position based in Dar es Salaam reporting to the Plant Manager. This position is responsible for all aspects of HESQ and product stewardship at Yara Tanzania and Rwanda.
Read Also:
1. Ensure focus to the leading indicators which will proactively support the performance targets HESQ as set by YARA
2. Provide the required support to management to ensure compliance with all relevant TOPs procedures and in line with YARA standards
3. Support Management to ensure that all Safe By Choice strategies as defined by Yara are implemented and maintained within the organisation
4. Support and guide management in maintaining operational discipline (Systematic Inspection)
5. Ensure achievement and maintainance of all required certifications such as IFA certification.
6. Lead and motivate various teams within the organization in all HESQ related initiatives
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University degree in business related studies
HESQ certification from an international recognized institution eg. Nebosh
Minimum 2 years Occupational Health and Safety experience in an industrial environment
Additional Information
Fully conversant with local legislation such as the occupational health and safety act, construction regulations etc.
Fluent in english and swahili languages
Competent in microsoft office applications; word, excel, powerpoint
Read Also:
Contact details
Line Manager: Santus Chonya
Human Resources: Narindwa Shaidi
Apply no later than
29th December 2020
Knowledge grows through differences
Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do. To deliver on this, Yara has firmly anchored Diversity & Inclusion (D&I) as one of our top 7 strategic actions and has more than 400 employees worldwide involved in D&I ambassador networks.
The deadline for submitting the application is 29 December 2020
CLICK HERE TO APPLY
