ZONAL MANAGER - CHANNELS
Organization Name DIGITAL FINANCIAL SERVICES
Digital financial services play a key role of enabling customers access
various banking services through digital channels without them
necessarily visiting the banking halls. It also plays a key role on
driving the banks digital strategy that focuses on becoming digital
first and digital to the core.
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Drive the channels business in Zanzibar by establishing new business portfolio, relationship management and retention of KCB customers on channels.
- Responsible for retention of existing and recruitment of new customers (30% retention / 70% recruitment).
- Recruitment of profitable new business and establish, manage and develop long term, profitable relationships, ensuring the provision of first class customer service and maximizing business opportunities to achieve key objectives and goals.
- Channel Support Manager will take on the role and responsibilities of a Team Leader as well as carrying out normal DFS Activities and targets.
- Identification of business opportunities and introduction of leads to the business team.
- Manage daily attendance levels within the team in compliance with relevant HR policies, including management and approval of leave within the team.
- Act as an enabler to digital financial services team, branch staff especially Relationship officers under supervision by providing them with tools and information to optimize sales.
- Monitor sales performance on a daily, weekly and monthly basis and provide results to Head of digital financial services.
- Acts as an escalation point for queries that could not be resolved by the team.
- Support handling of customer feedback and follow up to closure all disputes arising from DFS products.
- Any other activity assigned by the line manager
Specific Field or Qualification
Bachelor in Banking/Finance or equivalent
Merchant Acquiring and card background
Total Minimum No of Years Experience Required 3
MODE OF APPLICATION: APPLY ONLINE
NOTE: If Application link doesn't not open correctly It's due to KCB system error not us, so please be patient and try again later.