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Manager Financial and Regulatory Reporting at Coop Bank
The Manager Financial and Regulatory reporting is responsible for preparing, analysing, and ensuring the accuracy and integrity of the bank’s financial statements in compliance with IFRS and regulatory requirements. The role ensures the timely preparation of monthly, quarterly, and annual reports while supporting management with insights into financial performance. The incumbent will also provide oversight on financial controls, coordinate audits, and contribute to strategic financial planning in line with the bank’s objectives.
Recommended:
Responsibilities
Financial Reporting & Compliance
- Prepare and deliver accurate and timely financial statements in compliance with IFRS, BOT, and other statutory requirements.
- Oversee consolidation of financial statements for the bank and ensure the integrity of reporting.
- Ensure timely submission of financial returns to regulators and stakeholders.
- Maintain accounting policies and ensure their consistent application across the bank.
Management Reporting & Analysis
- Develop and present monthly, quarterly, and annual management reports to support decision-making.
- Provide variance analysis against budget, forecast, and prior periods, highlighting drivers and recommending corrective actions.
- Support the Head of Finance and Strategy in interpreting financial results and developing business insights.
Audit & Risk Management
- Coordinate internal and external audits, ensuring the timely availability of schedules and reports.
Address audit findings by implementing corrective actions.
- Support the strengthening of financial controls and ensure compliance with risk management policies.
Strategic & Operational Support
- Contribute to financial planning, forecasting, and capital adequacy assessments.
- Participate in strategic initiatives, providing financial analysis and impact assessment.
- Support the implementation of financial systems that enhance reporting efficiency.
Process Improvement
- Drive continuous improvement in financial reporting processes and systems.
- Identify opportunities to automate and streamline reporting workflows.
- Ensure accuracy, efficiency, and timeliness in financial data management.
Collaboration & Communication
- Work closely with finance, risk, ICT, and business units to gather and validate information.
- Communicate effectively with internal stakeholders, auditors, and regulators through proper internal channels.
- Provide training and guidance to finance staff on reporting requirements and processes.
Requirements
- Bachelor’s degree in Accounting, Finance, or related field.
- CPA/ACCA or equivalent professional qualification is mandatory.
- At least 3–5 years of progressive experience in financial reporting.
- Strong knowledge of IFRS, regulatory reporting (BOT, TRA, etc.), and financial control frameworks.
- Banking/financial services industry experience preferred.
Skills Required
- Financial Accounting Reporting and Audit
- Problem Solving
- Team Management and Motivation
- Teamwork and Collaboration Skills
- Financial and analytical skills
- Presentation skills and Teaching.
- Communication Skills
How to Apply:
To submit your application, please follow the link provided below.
Descriptions
The ICT Risk and Compliance Specialist will support the Bank in identifying, assessing, and managing risks, particularly ICT-related and operational risks while ensuring full compliance with regulatory requirements and internal policies. The role will also leverage data analytics to strengthen risk monitoring and enhance decision-making.
Responsibilities
- Conduct risk assessments covering operational, ICT, compliance and regulatory risks.
- Implement and monitor ICT risk management frameworks, policies and procedures.
- Support internal audits related to ICT systems, cybersecurity and data governance.
- Monitor compliance with Bank of Tanzania (BoT) regulations and other applicable laws.
- Use data analytics and visualization tools to identify risk trends and provide insights.
- Prepare high-quality reports on risk exposures, compliance status and audit findings.
- Provide advisory support to business units on risk mitigation and regulatory requirements.
- Contribute to building a culture of compliance and risk awareness across the Bank.
- Assist in the design and implementation of training programs on compliance and ICT risk.
- Support continuous improvement of risk and compliance systems and processes.
Requirements
Education
- Bachelor’s degree in Banking, Finance, Information Technology, Computer Science or a related field.
Professional Certification
- At least one of the following: CISA, CIA, CPA or an equivalent professional certification.
Experience
- 3–5 years of experience in risk management, compliance, ICT risk/audit, or internal audit preferably within the banking or financial services sector or Big 4.
- Proven knowledge of Bank of Tanzania regulations, ICT risk management frameworks and data analytics tools.
- Demonstrated experience in developing and implementing ICT risk controls and conducting technology-related audits.
Skills
- Strong analytical and investigative skills, with ability to apply data analytics in risk and compliance monitoring.
- Proficiency in Microsoft Office Suite and data visualization tools (e.g., Power BI, Tableau), as well as relevant risk/compliance management systems.
- Excellent communication, interpersonal, and report-writing skills.
- High ethical standards, integrity, and keen attention to detail.
Skills Required
- Interpersonal Skills.
- Reporting, Research and Analysis
- intergrity
- Communication Skills
How to Apply:
To submit your application, please follow the link provided below.
Descriptions
Manage Government and corporate portfolio that includes Manufacturing, Multinational Companies, and Diplomatic missions, Religious Institutions and all Private Companies within the Unit to ensure growth of deposits and income in line with the business strategy of the Bank.
Responsibilities
- Build long-term relationships with clients and act as point of contact for communication between the Bank and Customer.
- Identify and negotiate business opportunities from existing and potential Government /corporate customers in order to increase the deposit portfolio and income in line with annual business targets.
- Visit existing clients to ensure the retention of customer deposits in line with business needs, help to promote, maintain a positive bank image.
- Work quickly to address and resolve customer issues, Support branches in deposit mobilization activities and cross selling of Bank products that will increase share of business from the customer value chain.
- Advise customers on product selection through cross selling bank products and suggest products that meet their specific needs
- Monitor and review your own deposit portfolio and recommend appropriate interventions to your line Manager to ensure a proper mix of deposits in line with approved performance indicators and targets.
- Enhance customer Relationship Management through organising and participating in customer business forums.
- Provide leads from Contractors, Suppliers, Staff of Government and Non-Government Institutions to business units.
- Ensure Bank’s visibility to all big events attended by top Government officials.
- Perform quarterly analysis of Government business and market share with recommendations to the Head of Business and Bank Management.
- Grow the unit’s profitability by increasing product usage per customer.
- Ensure 80% of time dedicated to visits/calling potential and existing customers to solicit new business and retention.
- Provide professional financial advisory services to Government accounting officers and other stakeholders within the assigned Institution.
- Work closely with Branches to understand specific Government Financial needs in respective areas and recommend/share with Head of Business & Co-operative to develop solutions.
- Prepare and deliver formal Bank presentation and proposal to customers/events.
- Develop and implement own annual business plan in line with the overall business plan of the Bank to ensure business growth in line with the business unit and bank business strategy.
- Prepare periodic reports on business trend for own portfolio to ensure appropriate information is available to Head of Business & Co-operative Banking for further decision making.
- Attend any duty assigned by your Immediate supervisor
Requirements
- Bachelor’s degree in Business-related field, including Business Administration, Banking and Finance,
- Accountancy, financial management, and any other related field.
- A Master’s Degree and/or Certification by professional bodies is an added advantage.
- Candidate must have at least 3 years of working experience in the same field or other related business activities, not limited to Government and Corporate business.
- Bank product knowledge and ability to sell products based on customer KYC.
- General knowledge on the performance of various business sectors, operational environment, competitive structure, industry practices, and regulatory framework
Skills Required
- Organizing
- Leadership & Management Skills
- Basic Microsoft Office Application
- problem-solving skills
- Presentation skills and Teaching.
- Negotiation and Persuasion
- Communication Skills
- decision making
How to Apply:
To submit your application, please follow the link provided below.
Descriptions
To ensure effective monitoring of loan portfolios, proactive identification of potential defaults, and efficient recovery of overdue loans to safeguard the institution’s asset quality, minimize credit risk, and enhance sustainability.
Responsibilities
1. Loan Monitoring
- Track and analyse loan portfolio performance, including repayment trends, arrears, and delinquency ratios.
- Conduct regular reviews of customer accounts to identify early warning signs of default.
- Monitor compliance with loan covenants and credit policy requirements.
- Generate periodic reports on portfolio-at-risk (PAR), non-performing loans (NPLs), and recovery progress.
- Provide feedback to the credit department on loan quality and recommend risk-mitigating actions.
2. Loan Recovery
- Develop and implement recovery strategies for delinquent loans.
- Engage clients with overdue accounts through phone calls, visits, and formal demand notices.
- Negotiate repayment schedules and settlements in line with institutional policies.
- Work closely with legal and external agencies for recovery of difficult cases.
- Recommend loan write-offs in compliance with regulatory and internal guidelines.
3. Stakeholder Engagement
- Collaborate with branch managers, relationship officers, and business units to strengthen loan monitoring processes.
- Train lending staff on best practices in loan monitoring, collection, and early intervention.
- Maintain professional relationships with clients to support repayment culture.
4. Risk Management & Compliance
- Ensure recovery activities adhere to regulatory, legal, and institutional requirements.
- Maintain accurate records of recovery actions for audit and compliance purposes.
- Provide input into credit policy review based on observed market trends and portfolio risks.
Requirements
- Bachelor’s degree in finance, Accounting, Banking, Economics, Business Administration, or related field.
- Minimum 3–5 years of experience in loan monitoring, credit analysis, or loan recovery.
- Strong knowledge of credit risk management, portfolio monitoring tools, and recovery strategies.
- Experience in microfinance, commercial banking, or SACCO environment is an added advantage
Skills Required
- Loan Assessment, Disbursment and Recovery Skills
- Problem Solving
- Basic Microsoft Office Application
- Ability to work under pressure
- Negotiation and Persuasion
- Communication Skills
How to Apply:
To submit your application, please follow the link provided below.
Descriptions
To drive the growth, retention, and performance of Agency Banking, Merchant Services, and other Alternative Channels including ATM operations. The Relationship Manager is responsible for managing a portfolio of agents and merchants, optimizing channel distribution and improving usage and profitability across touchpoints. The role also includes monitoring ATM network performance and availability to ensure service efficiency, customer satisfaction, and revenue growth. This position supports the bank’s strategy to increase access to financial services and deepen digital adoption.
Responsibilities
Sales Growth & Channel Performance
- Drive sales and transaction volumes across Agency Banking, Merchant Services, and ATMs in line with set targets.
- Plan and execute strategies for increasing active agents, merchants, and transacting customers.
- Expand the agent and merchant network strategically to support business growth and visibility.
- Drive growth in card-based transaction volumes through POS, QR code, and e-commerce channels.
- Support acquisition of new agents and merchants in collaboration with branch and field teams.
ATM Monitoring & Optimization
- Monitor ATM uptime, cash availability and transaction performance daily to ensure service availability.
- Work with relevant departments to resolve ATM faults and minimize downtime.
- Analyze ATM usage patterns and provide input on ATM relocations, upgrades or new installations.
- Support initiatives to increase ATM transaction volumes and optimize cash replenishment efficiency.
- Ensure proper branding, safety, and service standards are maintained at all ATM sites.
Relationship Management & Field Support
- Serve as the primary relationship manager for agents, merchants and ATM stakeholders.
- Conduct regular field visits to monitor performance and provide on-site support and training.
- Liaise with branches to ensure effective coordination in managing alternative channels and customer support.
- Provide feedback and insights to management regarding customer behavior, market trends and performance opportunities.
Capacity Building & Channel Development
- Organize and conduct training for agents, merchants, field staff and branch teams on digital products, customer service and compliance.
- Design and implement motivational initiatives for agents and merchants to drive retention and productivity.
- Drive customer awareness campaigns to improve channel utilization and digital literacy.
Risk Management & Compliance
- Ensure all agents and merchants meet KYC and due diligence requirements prior to onboarding.
- Regularly assess compliance of agency and merchant operations with bank policies and regulatory requirements.
- Report suspicious activities or fraud incidents promptly and take preventive action as required.
- Monitor ATM security risks, compliance with operational guidelines and implement corrective actions when needed.
Requirements
Experience Required
- Minimum of 5 years’ experience in the Banking institutions, Mobile Network Operator (MNO), ATM Channel management or agency network operations with proven strong interpersonal skills.
Competencies and Attributes required
- Strong understanding of agency banking, ATM operations, and digital financial services.
- Results-oriented with a proven track record in channel performance and customer engagement.
- Excellent communication, relationship management and problem-solving skills.
- Analytical mindset with the ability to interpret data and drive strategic action.
- High integrity, professionalism and commitment to compliance.
Education Requirements
- University Degree or equivalent Advanced Diploma preferably in Business Administration, Banking, Accounting, Finance or any Business-related field.
Skills Required
- Problem Solving
- Professionalism Skills
- Good Analytical Skills
- Communication Skills
How to Apply:
To submit your application, please follow the link provided below.
Descriptions
The Business Analyst (Architecture & Integrations) will serve as the bridge between business teams, ICT, and vendors to ensure seamless alignment of banking requirements with technology solutions. The role involves analyzing business processes, defining integration needs, and working closely with architects and developers to ensure that systems, APIs, and applications work together securely, efficiently, and in compliance with banking regulations.
Responsibilities
Business Analysis.
- Gather, document, and validate business requirements from stakeholders across departments (Retail, Corporate, Operations, Finance, Risk, Compliance, etc.).
- Translate business requirements into detailed technical specifications for developers and solution architects.
Identify gaps, redundancies, and opportunities for process automation and system integration.
Architecture & Integrations
- Work with developers to design end-to-end integration flows between Core Banking System (CBS), digital channels, payment gateways, national payment systems, and external partners (e.g., VISA/MasterCard, Mobile Money, GEPG, SWIFT).
- Map and maintain integration architecture (API catalog, data flow diagrams, interface specifications).
- Ensure integrations adhere to security, scalability, and regulatory standards.
Project Delivery & Support
- Support ICT project teams by clarifying requirements and validating solutions.
- Participate in system testing (SIT, UAT) to ensure delivered integrations meet business and technical expectations.
- Coordinate with developers and partners for system upgrades, new integrations, or issue resolutions.
Governance & Compliance
- Ensure integration designs comply with ICT policies, banking regulations (BOT), and industry standards (PCI DSS, ISO 20022, ISO 27001).
- Document and maintain traceability from business requirements through to solution delivery.
- Support change management by preparing user guides, training materials, and process documentation.
Requirements
Education
- Bachelor’s degree in Information Systems, Computer Science, Business IT, or related field.
- Professional certifications (e.g., CBAP, TOGAF, ITIL, Agile BA) are an added advantage.
Technical & Domain Skills
- Solid understanding of banking operations, financial products, and digital channels.
- Knowledge of system integration methods (APIs, ESB, SOA, Microservices, Message Queues).
- Familiarity with architectural frameworks (TOGAF, Zachman) and design best practices.
- Proficiency in requirements management tools (JIRA, Confluence, MS Visio, BPMN tools).
- Understanding of cybersecurity, data protection, and compliance in financial services.
Experience
- 3+ years in business analysis, with focus on ICT systems integration and architecture alignment.
- Experience in banking/fintech, particularly Core Banking Systems and payment ecosystem integrations.
- Proven track record in delivering ICT/digital transformation projects.
Core Competencies
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management.
- Ability to translate technical concepts into business language and vice versa.
- Attention to detail with strong documentation skills.
- Collaborative mindset with experience working in Agile and cross-functional teams.
Skills Required
- Critical Thinking and Problem Solving Skills
- Team work
- Communication Skills
How to Apply:
To submit your application, please follow the link provided below.
Branch Manager (5)- Dodoma, Tabora, Kagera, Mtwara
Descriptions
- To run the branch as a profit center, managing the sales process by acquiring new business and deepening existing customer relationships and maintaining operational efficiency while providing the appropriate service standards.
- To manage the service of corporate clients in the branch to maximize on the benefit accrued to the bank from this segment.
- To ensure risk levels are minimized and acceptable to enhance revenues and profitability of the branch.
- Provide Leadership to Branch by identifying talents, coaching, mentoring and ensure at all time there is a clear succession plan for your position and other key position in the branch
Responsibilities
RESPONSIBILITIES AND TASKS FOR THE ROLES
TASKS:
Business Growth
- Manage growth of branch deposits, new accounts opening, non-interest income and retain existing customers within the agreed parameters
- Manage growth (in number and value) of branch loan portfolio within agreed yardsticks
Portfolio Quality
- To make lending decisions in line with provided sanction mandates and in compliance to Credit Policy requirements and related directives/ circulars.
- To ensure Portfolio at Risk (PAR) and Non-Performing Loans (NPL) for all loan products are within bank acceptable levels.
- Carry out quarterly thorough credit control self-assessment review based on all borrowers and rectify noted anomalies
- For new loans and/or enhancement above the previously approved limit, ensure that no loan appraisal or proposal is approved/recommended to the next level without visiting the customer’s business and security. The BM is expected to carry out independent visits to businesses and assets pledged as collateral for the loan and make an objective assessment and comment(s).
- To ensure a visit to each borrower’s business and respective securities at least quarterly, review visit memos, sign off and ensure the visit reports/memos are properly filed in respective customer loan files at the branch.
Credit Documentation
- To ensure that both credit and security documents at the branch are properly executed, perfected, and are kept securely and intact in respective files.
- Ensure all loan accounts have proper and adequate details in the system and all loan products have been properly booked, segmented, and assigned properly to the respective Relationship Manager/Officer
Recovery and Collections
- To ensure immediate collections/recovery measures are taken when the borrowers show signs of underperformance violates terms and conditions of the loan, or the business experiences distress or crisis.
- Recovery of charged-off credit facilities and providing local support to Special Assets Management Unit on their visit to the branch.
Branch Financial and Internal Controls
- Ensure the branch financial performance is always consistent with business objectives and profit is achieved within agreed projections
- Ensure that the branch Expenditure is well managed within the approved budget and that all expenses are authorized
- Ensure risk and management controls laid down at branch level are at all-time adhered and all deviances are timely reported
- Review and act on MIS reports
- Report any suspicious transactions as per the procedure and whistle blow any suspicious activity as per the whistle blowing policy.
- Ensure compliance with Coop Bank polices and standards, local laws and regulations, controls, process and procedures of the bank
Customer Relationship Management:
- Ensure the services delivered at branch meet customers’ satisfaction (TAT) by building up team spirit and customer orientation through Coop Bank Values.
- Manage, oversee and resolve all requests, queries and complaints that arise customers (internal and external) at acceptable TAT.
Leadership
- Manage staff performance management, relations and development (coaching, succession planning and mentoring) at branch level according to approved Human Resources Policies and procedures
External Stakeholders Relationship Management:
- Representing the branch and maintaining relations with all external stakeholders (local authorities and the local business communities) in consultation with the management
Others
- Perform any other duties as maybe assigned by supervisor
RESPONSIBILITIES:
Business
- Ability to convert business objectives into operational and acceptable results
- Build relationship with new and existing customers
- Active participation in the Retail Banking strategy
People Management
- Manage and develop people to achieve organizational objectives as well as individual staff objectives. Balance between task and people management in the Branch.
Requirements
Read Also:
Qualifications.
- Bachelor’s Degree or Its Equivalent and at least professional banking certificate
- At least Five (5) years’ experience in leadership, Branch operations and Retail Banking
- Strategic business awareness coupled with clear understanding of Bank’s products, handling and building customer relations.
- Also should be aware with Performance Management and Change management.
- Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer service oriented culture.
- Communication and Presentation skills, Planning and Organizing skills, Interpersonal and Computer skills, Coaching skills as well as Reporting and analytical skills
Experience Required
- At least four years’ experience in leadership, Branch operations, Retail or General Banking
Knowledge required
- People Management, Selling, Business Awareness in achieving business performance, Performance Management, Networking, Credit Management, Team-working – building and developing high performance, Time Management
Skills
- Communication and Presentation, Interpersonal and Computer skills, Reporting and analytical skills
Education Qualifications
- Bachelor’s Degree or its equivalent and at least professional banking certificate
Skills Required
- Communication Skills, Team Working, Problem Solving, customer service, organizing and time management skills
- Team work
- Communication Skills
How to Apply:
To submit your application, please follow the link provided below.
Relationship Manager , Agribusiness & Co-operative Banking at Coop Bank
Relationship Manager , Agribusiness & Co-operative Banking – Lake Zone, Southern Highland Zone, Southern Zone.
Descriptions
To oversee the co-operative and agriculture portfolio while ensuring the quality of agronomical practices, as well as promote Coop Bank’s products and services to co-operative and Agri related customers and its value chains.
Responsibilities
- Spot areas and economic activities of which the Bank can engage and enhance financial inclusion and inclusive finance.
- Monitor and evaluate agronomical practices and identify areas for improvement and implement solutions to improve productivity and sustainability.
- Carry field inspections to smallholder farmers financed by the Bank and reporting on all potential risks and opportunities that the Bank can capitalize.
- Carry-out field data collection and baseline analysis for any area being researched for appropriate advice to Head of Business &Co-operative Banking about markets, products, and services in agribusiness space.
- Participate in all stakeholders’ meetings taking place in areas of jurisdiction.
- Source of insight information regarding scheme portfolio performance in terms of inputs procurement, applications, seasonal trends, harvesting and delivering to the dedicated warehouses.
- Link Branches and Head Office teams on all matters related to agriculture value chains in which smallholder farmers, groups/Co-operatives and companies are engaged.
- Conduct field visits and verification on schemes finances, prepare weekly/monthly, and quarterly reports in respect to Agri-scheme businesses and their linkages in the value chains.
- Provide professional advisory services to customers and stakeholders in respect to Bank’s products and services.
Requirements
Experience Required:
- Person with 5 years and above experience in banking with practice in agribusiness or co-operatives.
Knowledge required:
- In-depth knowledge of sales tactics, operations, business management, relationship management and customer services competencies
- Good interpersonal skills and ability to multitask delivering results
- Demonstrate leadership capabilities and business acumen
- Analytical and presentational skills and ability to work well under pressure with strict deadlines and limited supervision
Skills required:
Technical skills:
- Risk analytical and thinking.
- Strong written communication skills
- Being well versed with software/technology used in finance/banking.
- Basic MS-Word and Excel skills
Behavioral skills:
- Attention to detail and diligence
- Problem solving aptitude
- Ability to effectively manage competing deadlines for applications in a high-pressure work environment, with varying degrees of supervision.
- Time management.
Education Requirements.
- Holder of a first degree or its equivalent in Agricultural Economics & Agribusiness, Business Administration, Banking and Finance or its equivalent.
• Masters’ Degree will be an added advantage.
Skills Required
- Critical Thinking and Problem Solving Skills
- Organizing and Time Management Skills
- Good Analytical Skills
How to Apply:
To submit your application, please follow the link provided below.
Descriptions
Card Business is responsible for driving the growth and performance of the Bank’s card portfolio including debit, credit, and prepaid cards while ensuring high levels of customer satisfaction and operational efficiency. This role includes managing card-related client relationships, supporting merchant and partnership development, overseeing card product performance, and monitoring the performance and uptime of ATMs as a critical channel for card usage and customer convenience.
Responsibilities
Card Issuing – Product Management & Growth
- Manage the full lifecycle of card products (debit, credit and prepaid), including design, issuance, activation, renewals and replacements.
- Drive card acquisition, usage and retention across individual and business segments.
- Monitor card performance metrics such as activation rates, transaction volumes and revenue from card usage (POS, e-commerce).
- Work with product and IT teams to introduce enhancements and innovative features to the card portfolio.
- Ensure continuous availability and timely delivery of cards to customers through branch coordination.
Card Acquiring – Merchant Development & Channel Expansion
- Identify and onboard new merchants to the Bank’s acquiring ecosystem including POS terminals, e-commerce payment gateways and QR code payment solutions.
- Manage and grow the merchant portfolio by deepening relationships and maximizing transaction volumes.
- Support merchant setup, onboarding, training and post-implementation support to ensure seamless operations.
- Develop co-branded card initiatives, loyalty programs and strategic partnerships to expand card usage and visibility.
- Collaborate with business teams to promote merchant solutions as part of bundled offerings.
Client Relationship Management
- Act as the main contact for all card-related services and support for customers and merchants business.
- Assist branch teams in resolving card-related or merchant service issues.
- Build and maintain strong business relationships with key stakeholders, including card scheme providers (e.g. Visa, Mastercard) and fintech partners.
Marketing, Sales & Campaigns
- Develop and execute sales strategies and marketing campaigns to promote card issuance and increase transaction activity.
- Support reactivation campaigns for dormant cards and low-performing merchant terminals.
- Train front-line staff on card product features, sales techniques and benefits to improve sales performance.
- Drive adoption of digital card payments through awareness programs and user education.
Risk, Compliance & Security
- Ensure compliance with card scheme regulations, internal risk policies, and local regulatory guidelines for both card issuing and acquiring operations.
- Monitor fraud trends, card-related disputes and chargebacks coordinate with relevant teams to ensure timely resolution.
- Promote cardholder and merchant education on secure card usage and digital transaction best practices.
Reporting & Performance Monitoring
- Prepare and share regular reports on key KPIs, including card issuance, usage, revenue and merchant performance.
- Analyze trends in cardholder behavior and merchant activity to identify growth opportunities and performance gaps.
- Recommend data-driven improvements to enhance product performance and profitability.
Requirements
Experience Required
- Five (5) years of experience in card issuing, acquiring, or digital payments within the banking or financial services.
Competencies and Attributes required
- Solid understanding of card issuing and acquiring ecosystems including Visa/Mastercard operations.
- Strong relationship management and negotiation skills.
- Commercial mindset with a proven track record of driving product performance and usage.
- Analytical with strong reporting and data interpretation skills.
- High level of integrity, professionalism, and customer service orientation
Education Qualifications
- Bachelor’s degree in Banking, Business Administration, Marketing, Finance, IT, or related field.
Skills Required
- Good Analytical Skills
- Strategic thinking
- Communication Skills
How to Apply:
To submit your application, please follow the link provided below.
Relationship Manager; Mobile Banking at Coop Bank
To drive the adoption, usage, and performance of mobile banking solutions by developing strong relationships with customers, enhancing service delivery, and supporting digital innovation. The Relationship Manager Mobile Banking will be responsible for acquiring, managing, and retaining mobile banking clients, while ensuring customer satisfaction and contributing to the Bank’s digital transformation goals.
Responsibilities
Customer Acquisition & Portfolio Management
- Identify and onboard new customers to the Bank’s mobile banking platform across consumer, SME&MSE, Corporate, Cooperatives and SACCO segments.
- Manage and grow a portfolio of mobile banking customers through proactive relationship management and cross-selling digital services.
- Conduct regular customer follow-ups to enhance engagement, satisfaction, and service usage.
Mobile Banking Promotion & Channel Optimization
- Champion the Bank’s mobile banking services by driving awareness and educating customers on available features and benefits.
- Execute strategies to grow active user numbers and transaction volumes across mobile platforms.
- Monitor customer behavior and trends to identify opportunities for growth and service improvement.
Customer Support
- Serve as the first point of contact for customer queries, complaints, and troubleshooting related to mobile banking.
- Coordinate with IT and operations teams to resolve service issues promptly.
- Conduct customer sensitization and training sessions on mobile banking usage, safety and fraud prevention.
Collaboration & Innovation
- Work closely with branches, product teams, and third-party partners to ensure seamless service delivery and product rollout.
- Provide insights on customer feedback to inform the development of new mobile banking features and enhancements.
- Support change management during mobile banking updates and digital campaigns.
Reporting, Compliance & Risk Management
- Track and report on mobile banking KPIs including user growth, transaction trends and service performance.
- Ensure compliance with internal policies, procedures, and regulatory guidelines for digital banking.
- Identify and escalate risks or vulnerabilities related to mobile banking platforms or customer data.
Requirements
Experience Required
- Minimum of five (5) years of experience in digital banking, preferably with mobile banking or fintech exposure.
- Prior experience working with Banking institutions /Mobile company is an added advantage.
Competencies and Attributes required
- In-depth understanding of mobile and digital banking platforms.
- Excellent interpersonal, communication, and negotiation skills.
- Strong analytical skills with ability to interpret data and customer trends.
- Tech-savvy, with passion for digital innovation and customer-centric solutions.
Results-driven, proactive and able to work independently or in cross-functional teams.
Education Requirements
- Bachelor’s degree in Banking, Business Administration, Information Technology, or a related field.
Skills Required
- Interpersonal Skills.
- Good Analytical Skills
- Communication Skills
How to Apply:
To submit your application, please follow the link provided below.
Descriptions
To drive adoption, usage and customer satisfaction for the Bank’s Internet Banking platform across consumer, SME&MSE, Corporate, Cooperatives and SACCO segments. The Relationship Manager Internet Banking will be responsible for customer onboarding, digital engagement, relationship management and product advocacy to help achieve the Bank’s digital transformation and financial inclusion goals.
Responsibilities
Customer Acquisition & Onboarding
- Promote Internet Banking services to existing and potential clients in consumer, SME, Corporate, Cooperatives, and SACCO segments
- Ensure smooth onboarding of customers to the Internet Banking platform, including training and activation support.
- Collaborate with the branch and relationship teams to identify clients suitable for Internet Banking adoption.
Relationship Management & Client Support
- Maintain and grow a portfolio of Internet Banking users by providing exceptional customer support.
- Monitor client activity and proactively engage users to improve satisfaction, reduce drop-offs, and drive deeper platform usage.
- Serve as the primary point of contact for Internet Banking-related queries, service issues and escalations.
Platform Promotion & Usage Growth
- Drive awareness and adoption of Internet Banking features, including bill payments, fund transfers, statement access, and other self-service capabilities.
- Identify and execute campaigns to increase login frequency, transaction volume and cross-usage of digital products.
- Work with marketing and digital teams to launch targeted digital engagement programs.
Service Optimization & Feedback
- Gather customer feedback and usage insights to help improve platform features, navigation and support tools.
- Liaise with IT, Operations, and Product teams to resolve technical issues affecting Internet Banking performance or availability.
- Support testing and rollout of new Internet Banking enhancements.
Reporting, Risk & Compliance
- Track and report on key Internet Banking performance metrics, including customer acquisition, active users, and transaction volumes.
- Ensure Internet Banking activities comply with internal controls, cybersecurity policies, and regulatory guidelines.
- Monitor suspicious activities and escalate any risks related to digital channel usage and fraud.
Requirements
- Bachelor’s degree in Banking, Business Administration, Information Technology, or a related field
- Minimum of five (5) years of experience in digital banking, preferably with mobile banking or fintech exposure.
- Prior experience working with Banking institutions /Mobile companies is an added advantage.
- In-depth understanding of mobile and digital banking platforms.
- Strong analytical skills with the ability to interpret data and customer trends.
- Tech-savvy, with a passion for digital innovation and customer-centric solutions.
- Results-driven, proactive, and able to work independently or in cross-functional teams.
Skills Required
- Interpersonal Skills.
- Communication Skills
- Negotiation Skills
How to Apply:
To submit your application, please follow the link provided below.
Creative Designer & Multimedia Specialist at Coop Bank
We are looking for a talented and forward-thinking Creative Designer & Multimedia Specialist to shape and elevate Coop Bank’s visual brand identity across all digital and multimedia channels. This role combines strong creative design skills with strategic thinking and digital media expertise. You will be at the heart of transforming ideas into compelling visual stories that enhance customer engagement, support business growth, and reinforce our brand presence in the financial sector.
You will oversee the artistic direction of the bank’s digital assets—including graphics, videos, and multimedia projects while leveraging performance analytics to inform and optimize creative strategies.
Responsibilities
- Collaborate closely with the Marketing and Business teams to conceptualize and deliver impactful design solutions aligned with strategic goals.
- Create high-quality digital content such as email templates, social media graphics, website visuals, and promotional artwork.
- Design engaging infographics, presentations, and visual data storytelling materials to support both internal and external communications.
- Develop concepts, storyboards, and final edits for videos used in advertising, corporate events, product launches, and online engagement.
- Work in tandem with Marketing and Corporate Communications teams to ensure brand consistency and alignment with usability standards across platforms.
- Manage design workflows, from ideation through execution, ensuring on-time delivery of high-impact content.
- Continuously analyze and track the performance of visual content across digital platforms to identify opportunities for creative improvement.
- Assist ICT, Business, and Cooperatives departments to implement digital experiences that enhance user engagement and satisfaction.
- Lead photographic direction and manage visual assets for digital use, ensuring cohesive visual storytelling across all campaigns.
- Support general marketing activities and any design-related tasks as delegated by the Line Manager.
Requirements
Experience Required:
- At least three (3) years of professional experience in digital design or multimedia content creation, with a portfolio showcasing diverse and innovative work.
Proven ability to deliver effective design solutions within tight deadlines and across various media formats.
Skills and Competencies required:
- Creativity and Innovation: A strong creative vision with attention to detail and a flair for transforming complex ideas into compelling visuals.
- Marketing Acumen: Solid understanding of advertising principles, consumer behavior, and digital marketing strategies.
- Technical Proficiency: Expertise in design and multimedia tools including Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro, After Effects), Sketch, and InVision.
- Photography & Videography: Strong skills in planning, capturing, and editing photo and video content.
- Collaboration: Ability to work cross-functionally and incorporate feedback while maintaining artistic integrity.
- Project Management: Highly organized with the ability to prioritize and manage multiple projects under pressure.
Education Requirements.
- A University Degree or Advanced Diploma in Arts, Graphic Design, Advertising, Multimedia Production, or a related discipline.
- At least 3 years of professional experience in digital design or multimedia content creation, with a portfolio showcasing diverse and innovative work.
- Proven ability to deliver effective design solutions within tight deadlines and across various media formats.
Skills Required
- Adobe InDesign Cs5 and SPSS
- Design & Creative Tool skills
- Project management
- Creative and Innovative,
How to Apply:
To submit your application, please follow the link provided below.
Descriptions
The Full Stack Developer will be responsible for designing, coding, testing, and supporting applications that power the bank’s digital channels and internal systems. The role focuses on hands-on development across both front-end and back-end technologies, ensuring secure integration with the Core Banking System (CBS), payment platforms, and third-party services.
Responsibilities
Application Development
- Build and maintain responsive web and mobile applications to support banking services.
- Develop secure and reusable APIs and services for integration with CBS, payment switches, and external partners.
- Ensure applications are optimized for performance, scalability, and user experience.
System Integration & Support
- Integrate bank systems with external providers (mobile money, VISA/MasterCard, GEPG, Thunes, etc.).
- Provide second-line support for digital channels and resolve technical issues promptly.
- Participate in testing (unit, integration, UAT) and deployment activities.
Security & Compliance
- Apply secure coding standards aligned with OWASP and banking regulatory requirements.
- Work with the ICT Security team to fix vulnerabilities and ensure compliance with PCI DSS and BOT guidelines.
- Handle customer data with strict confidentiality and in compliance with data protection standards.
Collaboration & Delivery
- Work closely with business analysts to translate requirements into technical solutions.
- Participate in Agile sprints, code reviews, and DevOps pipelines for continuous delivery.
- Prepare and update technical documentation for developed applications.
Requirements
Education
- Bachelor’s degree in computer science, Software Engineering, IT, or related field.
Technical Skills
- Front-end: React, Angular, or Vue.js; HTML5, CSS3, JavaScript/TypeScript.
- Back-end: Node.js, Java (Spring Boot), .NET Core, or Python.
- Databases: SQL Server, PostgreSQL, MySQL, or MongoDB.
- Integration: REST/SOAP APIs, JSON, XML.
- Tools: Git, Docker, CI/CD pipelines (Jenkins/GitLab).
Experience
- 3–5 years of hands-on full stack development experience.
- Previous experience in financial services, fintech, or high-availability transaction systems is an advantage.
- Exposure to CBS integration, payment gateways, or mobile money APIs preferred.
Core Competencies
- Strong coding and debugging skills.
- Ability to troubleshoot production issues under pressure.
- Team player with good communication skills.
- Willingness to learn banking technologies and regulatory requirements.
- Detail-oriented with a focus on delivering high-quality work.
Skills Required
- Team work
- High Quality Standards
- Communication Skills
How to Apply:
To submit your application, please follow the link provided below.
Relationship Manager; Trade Finance at Coop Bank
Trade Finance is responsible for managing and growing the Bank’s Trade Finance portfolio by providing tailored trade solutions to clients, ensuring high levels of client satisfaction, risk management, and revenue generation. The role involves active engagement with corporate and SME clients to identify trade opportunities and deliver suitable financial instruments such as Letters of Credit, Guarantees, and Bills for Collection.
Client Relationship Management
- Develop and manage a portfolio of Trade Finance clients.
- Serve as the primary contact for trade finance matters, providing expert advice and support.
- Build long-term relationships with existing and potential customers to drive business growth.
Business Development
- Identify and pursue new business opportunities in trade finance across sectors (import/export/export, manufacturing, construction, etc.).
- Cross-sell related banking products to enhance client value and deepen wallet share.
- Support branch and corporate teams in identifying trade finance needs in their portfolios.
Trade Product Management
- Provide solutions involving Letters of Credit, Bank Guarantees, Documentary Collections, Trade Loans, and other related instruments.
- Liaise with internal stakeholders to ensure smooth structuring and execution of trade finance transactions.
- Work closely with Operations and Risk to ensure compliance with bank policies and international trade regulations.
Risk and Compliance
- Monitor credit risk, operational risk, and market risk associated with trade transactions.
- Ensure all activities comply with internal policies, regulatory requirements, and anti-money laundering standards.
- Participate in regular reviews and monitoring of client accounts and trade lines.
Reporting and Analysis
- Maintain accurate records of client interactions, deals, and performance indicators.
- Prepare and submit periodic reports on trade finance performance, pipeline, and risk exposure.
Requirements
- Bachelor’s degree in Banking, Finance, Economics, International Trade, or a related field.
- Professional certifications in Trade Finance (e.g., CDCS, CITF) are an added advantage.
- Minimum of Five (5) years of experience in Trade Finance, Corporate Banking, or Relationship Management.
- Solid understanding of trade finance products, international trade practices, and risk management frameworks.
- Strong business development and relationship management skills.
- Understanding of guarantees and Letters of Credit (LCs) concepts.
- High level of integrity and professionalism.
Skills Required
- Data & Analytics Skills
- Ability to work under pressure
- Communication Skills
- Negotiation Skills
How to Apply:
To submit your application, please follow the link provided below.
Procurement & Facilities Officer at Coop Bank
Descriptions
The Senior Procurement and Facilities Officer will be responsible for managing end-to-end procurement activities to ensure value for money, compliance with regulatory frameworks, and alignment with the Bank’s strategic objectives. The role involves vendor management, contract administration, tendering, and supporting strategic sourcing initiatives while ensuring transparency, fairness, and accountability in the procurement process.
Responsibilities
Procurement Planning & Sourcing
- Support the development and execution of annual procurement plans.
- Coordinate market research and identify reliable suppliers of goods and services.
- Manage the preparation of Request for Proposals (RFPs), tender documents, and bid evaluations.
Contract & Vendor Management
- Negotiate with suppliers to achieve competitive pricing, quality, and service delivery.
- Monitor vendor performance against agreed terms and contracts.
- Maintain a database of pre-qualified and approved suppliers.
Compliance & Governance
- Ensure all procurement processes comply with the Bank’s Procurement Policy, Bank of Tanzania guidelines, and Public Procurement Act requirements.
- Prepare procurement reports for internal audit, management, and regulatory authorities.
- Uphold transparency and fairness in tendering and vendor selection processes.
Operational Support
- Process purchase requisitions and purchase orders in line with approved budgets.
- Support branches and departments with timely supply of goods and services.
- Provide technical guidance to junior procurement staff.
Strategic Contribution
- Contribute to the Bank’s cost optimization initiatives through effective negotiations and strategic sourcing.
- Support digitalization of procurement processes and automation initiatives.
Requirements
Experience, Knowledge & Skills Required
- Bachelor’s degree in Procurement & Supplies Management, Business Administration, Finance, or related field.
- Professional certification (e.g., CPSP, CIPS) will be an added advantage.
- Minimum of 5 years’ experience in procurement, preferably in the banking/financial sector.
- In-depth knowledge of procurement laws, policies, and regulatory requirements in Tanzania.
- Strong negotiation, analytical, and contract management skills.
Qualification & Experience
- Excellent communication and stakeholder management skills.
- Strong ethical standards, integrity, and commitment to compliance.
- Ability to work under pressure and meet tight deadlines.
- Team player with strong leadership potential.
- Proficiency in MS Office and ERP/procurement systems.
Skills Required
- Team work
- Leadership & Management Skills
- Ability to work under pressure
- Work Ethic & Professionalism Skills
- Communication Skills
How to Apply:
To submit your application, please follow the link provided below.
Descriptions
The Legal Officer will be responsible for providing comprehensive legal support to the Bank, including advisory services, contract management, litigation, regulatory compliance, and governance support. The role ensures that the Bank’s operations comply with relevant laws and regulations while safeguarding its interests in transactions and disputes. The position also involves liaising with regulators, external counsel, and courts, as well as supporting the Head of Legal/Company Secretary on governance matters. This role requires a high level of integrity, strong legal expertise, and the ability to work under pressure.
Responsibilities
A. Legal Advisory
- Provide accurate and timely legal advice to management and departments across the Bank on diverse matters, including commercial transactions, employment, operations, and regulatory issues.
- Interpret and apply laws, regulations, and policies affecting the Bank’s business activities.
- Support in the drafting and review of internal policies, manuals, and procedures to ensure legal compliance.
B. Contract Management
- Draft, review, and negotiate contracts, agreements, leases, MoUs, NDAs, and other legal instruments entered into by the Bank.
- Ensure that all contracts reflect the Bank’s interests, are risk-averse, and legally binding.
- Maintain a contract register and ensure timely renewals and terminations.
C. Litigation & Dispute Resolution
- Handle and follow up on all litigation matters involving the Bank in liaison with external counsel.
- Prepare legal documentation, statements, and affidavits required for court proceedings.
- Represent the Bank in courts, tribunals (including CMA), arbitrations, and other legal forums.
D. Regulatory Compliance
- Monitor legal and regulatory changes that affect the Bank and advise management on their implications.
- Ensure compliance with Bank of Tanzania (BOT) regulations, Anti-Money Laundering (AML) laws, tax legislation, and sector-specific laws.
E. Corporate Governance & Secretarial Support
- Assist in the preparation of Board and Committee meetings, including documentation such as notices, minutes, resolutions, and filings.
- Maintain and update statutory records, registers, and filings.
- Support the Head of Legal/Company Secretary in governance-related assignments.
F. Legal Risk Management
- Identify legal risks in ongoing activities and operations and recommend appropriate risk mitigation measures.
- Support internal investigations and respond to legal queries raised by auditors or regulators.
- Conduct internal legal audits and participate in compliance assessments.
Requirements
Minimum Qualifications and Experience
- Bachelor of Laws (LL. B) from a recognized university.
- Postgraduate Diploma in Legal Practice and admission as an Advocate of the High Court of Tanzania.
- Minimum of 3 to 5 years of post-qualification experience in legal practice or a legal role within a financial institution or corporate setting.
- Proven knowledge of Tanzanian laws and legal procedures, especially in banking, employment, contract, corporate, and regulatory compliance.
- Experience working with regulators such as BOT, TRA, and BRELA is highly desirable.
Key Competencies and Skills
- Strong legal research and analytical skills
- High proficiency in legal drafting and contract negotiation
- Good understanding of corporate governance and financial regulations
- Excellent written and verbal communication skills
- High level of integrity, professionalism, and confidentiality
- Ability to work independently and under pressure
- Proficient in Microsoft Office and legal research tools
- Strong organizational and time management skills
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Skills Required
- Organizing and Time Management Skills
- Information Confidentiality
- Research and Analytical
- Professionalism Skills
- Basic Microsoft Office Application
- Work Ethic & Professionalism Skills
- Communication Skills
How to Apply:
To submit your application, please follow the link provided below.
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