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Collections Officer at Exim Bank

Job Description

Monitoring, buckets movement and collections of unclassified and classified loan accounts under retail loan books. 

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Roles & Responsibilities

  • Management of delinquent portfolio in the Bank’s Lending Book, comprising mainly of Personal loans and Insurance Premium Financing (IPF), SME Loan, and any other product.
  • Undertaking collection processes, including debt repayment arrangement negotiations or the use of alternative collection techniques namely, demand letters, skip tracing and visits.
  • Formulation of strategies for successful collection and reduction in non-performing loans. This will be achieved through setting monthly targets and measuring performance vis-vis targets at the end of each month.
  • Preparation of monthly collection and/or recovery reports.
  • Liaising with external parties such as executives or representatives of defaulting borrowers, legal firms, court brokers, debt collections bureau/agents, firms specializing in search and identification of clients’ addresses, properties and the courts, in the process of recovery of non-performing loans.
  • Undertake the analysis of NPL’s repayment trend considering monthly arrears reports to determine whether there is improvement or further deterioration, calling for immediate action.
  • Give guidance and advice on collection and recovery processes of retail loans.
  • Monitoring, tracking and advising the responsible Relationship Managers [RMs] on all retail debtors that appear on the arrears list. 
  • Handling of various audits including external and internal
  • Make sure all calls are well documented in the collect system.
  • Identify account potential for restructuring and ensure communication to respective customers regarding restructuring proposals, payment of installments once restructured.
  • Timely identification and communicating with the collection Manager for all accounts qualifying for prudential write-off.

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