Service Quality Governance Officer at ABSA
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Recommended:
Job Summary
To provide specialist advise and support in the assessment and evaluation of processes and work outputs to ensure compliance and adherence to business rules and legislation, through the execution of predefined objectives as per agreed (SOPs). Selecting this role has a compensation & benefit impact in Ghana, Botswana. Please contact Reward for details.
Job Description
Main accountabilities
Operating Strategy
- Perform daily Quality Assurance at the Contact Center
- Communicate Quality Assurance outcomes with recommended actions
- Collaborate with Contact Center Supervisor to Motivate & inspire staff to improve service levels, through implementation of service initiatives & ongoing coaching.
- Identify systems & processes which create barriers to serving customers & improve/eliminate these to create value for customers.
- Engagement with key stakeholders to support improve service experience at the Customer Service Unit.
- Ensure 80% of all complaints are handled and resolved within Promotes and maintain high quality and level of integrity, professional service-oriented company’s image among users
- Develop and maintain a central repository for all policies and procedures. Implement necessary organizational mechanisms to keep repository updated and relevant.
- Perform Awareness calling and Mystery shopping tasks and set an action.
- Perform analysis of the available MIs and provide necessary support (Material & Human Capacity) to ensure complaints and queries are resolved within 5 days to achieve 80% FPOC and 95% overall resolution rate
- Data Analysis: Collecting and analyzing customer feedback and interaction data is essential. This analysis helps identify trends, areas for improvement, and potential training needs for contact center agents.
- Training and Development: The Service Quality Officer often facilitates training workshops aimed at improving service delivery among staff. They work closely with team members to implement best practices and enhance the skills necessary for providing exceptional customer service.
- Reporting: Regularly compiling reports on service quality metrics, customer satisfaction scores, and agent performance is a critical task. These reports are shared with management to inform strategic decisions and operational improvements.
- Customer Engagement: Engaging with customers directly to gather insights about their experiences helps the officer understand pain points and expectations. This feedback is vital for refining service delivery strategies.
Centre Of Excellence
- Assist business units in identifying and analyze skill gaps to the business units for appropriate actions.
- Roll-out service improvement initiatives as assigned by the Service Quality and Governance Manager, including creating training and communication material.
- Conduct Coaching on the areas of improvement for the staff performed below the target and feedback session on their general performances.
- Act as a role model in terms of both delivery and behavior for all staff in Quality team.
- Demonstrate total commitment to the personal and professional development of all members of the Quality Team
Business Development
- Ensure there is 100% to Schedule adherence and Company Policy, Process and Procedures by the Front Liners to provide +1 customer experience.
- Identify systems & processes which create barriers to serving customers & improve/eliminate these to create value for customers.
- Provide ongoing feedback on quality of customer service offered.
- Perform snap checks throughout branch networks for improved service efficiency
Service Improvement
- Proactive daily quality assessment to the Branch network and monitoring of the First Contact Resolution (FCR) over all received Queries (100% target).
- Analyzing Customer service reports as per formal customer surveys / Customer Feedback System and create recommendations for service improvement.
- Perform and coordinate branch visits and interact with branch staff in the frontline to understand their perception of service issues and ensure that the feedback is incorporated in the overall service analysis conducted for service improvements.
- Participate in induction training of all new bank staff by presenting the principles of customer service and any specific initiatives to new joiners.
- Participate in product simulation and ensure product knowledge and product information are well communicated to the Retail Branch networks.
- Perform weekly quality checks on all weekly closed complaints and provide reports with comments for improvements
Read Also:
Competitors Performance on Service Front
- Table out our service offering against the competitors to get the right bench marking in the market
- Address action steps for areas where we are performing below the competitors / market as to how we can raise the bar above what the competitors are offering
Reporting & Control
- Ensure timely periodical reports are produced with 100% accuracy and submitted with recommendations for appropriate management decision making: (Calling Awareness, Quality Assurance and Quality call – Recorded Call Quality Snap check).
- Ensure close monitoring of the branch operations on Service Quality (QoS) offered and recommend for improvements
- Execute duties diligently as would be guided by the Line Manager
Risk and Controls Objectives
- Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture
- Understanding of own role in the end-to-end processes in which you play a part, including applicable risks and controls.
- Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgement and responsible risk management.
- Report all risk events / incidents / issues using the defined process for your business area and help to understand why these happened and how to prevent them in future. Proactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented.
- All mandatory training completed to deadline
Technical skills / Competencies
- Role holder will be required to be ‘Advanced’ in the majority of Absa competencies:
- Vision and direction.
- Personal impact/performance climate.
- Communication/influence.
- Stakeholder management.
- Drive for results.
- Technical skills and knowledge.
Knowledge, Expertise and Experience
Essential
- Demonstrable track record of successfully delivering change initiatives
- Minimum of 2 years on the same field.
Preferred
- Understanding of all frontline and other technical support systems
- Knowledge of competitor and market activity in local area
- Capable to undergo products training awareness.
- Ability to work independently with minimal supervision.
- Excellent understanding of the Tracker System for follow-up and feedback.
- Ability to perform customer service training
- At least 2 years’ experience directly in a service environment, preferably in the financial services sector.
- Ability to handle bitter/ upset and angry customers
- Commitment and ability to work under pressure
- Previous service-orientated, customer-facing role
- Front line experience
*Entrants without formal accreditation will be expected to achieve accreditation within 1 year of entry proven coaching and development skills Preferred
Absa Values
Absa’s Values and Behaviors represent the set of standards which governs the actions of all of us who work for the bank and against which the performance of every one of us in Absa are being assessed and rewarded:
- Trust
- Resourceful
- Stewardship
- Inclusive
- Courage
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
How to Apply:
To submit your application, please follow the link provided below.
Complaint and Query Resolution Officer at ABSA
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job Summary
To drive and deliver a radical customer service in the organization by streamlining complaint handling process and initiate process and product improvements.
Job Description
Main accountabilities
Service Improvement
- Attend to customer complaints communicated and recorded through the Complaints Handling System, email, letter, phone or any other complaints channel
- Identify systems & processes which create barriers to serving customers & improve/eliminate these to create value for customers.
- Motivate & inspire staff to improve service levels, through implementation of service initiatives & ongoing coaching.
- Provide ongoing feedback on customer service to all levels within the business, ensuring an integrated country effort around service initiatives.
- Ensure 80% of all complaints are handled and resolved within 3 days, 95% of the complaints are resolved within SLA.
- Provide support to contact center agents where required for business continuity
- Assist Customer Insight team to conduct customer research.
- Deal directly with Customers either by telephone, email, letter or in some cases face to face
- Be responsible for complaint capturing, tracking and monitoring for timely resolution, and feedback to complaint manager upon critical complaint
- Respond promptly to customers inquiries, follow up on customers interactions and provide feedback
- Ensure complaints handling process is followed. Complaints are properly and timely logged on Complaints Handler System, and in the complaint database.
- Be responsible of Missing details. Make sure the Branch concerned provide the missing details timely
- Responsible for reduction of TAT and increase of complaint s Resolution Rate
- Ensure Acknowledgement, Holding and resolution letters are issued timely and captured in complaints handling system
- Ensure Standard process and procedures are adhered, call handling procedure and telephone etiquette
- Management of complaint database, ensure it is updating all the time with no error made
- Create and lead a revolution in customer service, which is the envy of our competition, and actively support and monitor outlet champions in their pursuit of complaints resolution.
- Represent a central point of reference, best practice and ownership in the business for complaints while constantly reaffirming the importance and profile of complaints in the organization.
- Manage and run any change initiatives relating to service and complaint s handling
- Ensure service deliverables have been imbedded in all products and processes
Read Also:
Developing Capability
Provide active and inspiring leadership to service team in-country. Be a visible advocate of service for the team, role modelling all behaviors as related to customer service.
Reporting & Control
- Ensure reporting (daily, monthly and quarterly reports) is adhered to as per the internal and regulatory complaints handling mechanism requirement.
- Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture
- Understanding of own role in the end-to-end processes in which you play a part, including applicable risks and controls.
- Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgement and responsible risk management.
- Report all risk events / incidents / issues using the defined process for your business area and help to understand why these happened and how to prevent them in future.
- Proactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented.
- All mandatory training completed to deadline
- Adherence to complaints handling process and all related procedures to achieve competent score in quality assurance
Technical skills / Competencies
Excellent communication skills – Verbal & Written
Interpersonal Skills
Problem analysis and Problem solving
An instinctive inclination & orientation towards service.
Stakeholder Management
Adaptability, Attention to detail and accuracy
Excellent Presentation skills both written and oral.
Knowledge, Expertise and Experience
Essential
- Excellent communication, Presentation & Interpersonal skills both written and oral
- Knowledge of Customer Service Principles and Practices
- Knowledge of relevant computer applications
- Product Knowledge (RBB & CIB)
- Previous service-orientated, customer-facing role
- Front line experience
Experience, qualifications and other requirements specific to the role
- A good understanding of the various functions in the bank e.g. Retail, Corporate, and Operations & Technology.
- Have understanding and worked with various other financial institution to understand the dynamics.
- Understanding of Customer Relationship Management systems and process improvement initiatives Ability to implement projects / programs according to set objectives & timelines, across a wide business platform.
- Ability to handle all types of customers and their expectations i.e bitter/ upset and angry customers
*Entrants without formal accreditation will be expected to achieve accreditation within 6 year of entry proven coaching and development skills Preferred
Preferred
Absa Values
Absa’s Values and Behaviors represent the set of standards which governs the actions of all of us who work for the bank and against which the performance of every one of us in Absa are being assessed and rewarded:
- Trust
- Resourceful
- Stewardship
- Inclusive
- Courage
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
How to Apply:
To submit your application, please follow the link provided below.
Contact Center Agent at ABSA
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job Summary
To maintain customer satisfaction and boost brand reputation through managing customer inquiries and complaints and providing information about products and services in real-time through phone, email, social media or any other available channel of communication.
Job Description
Main accountabilities
Service Improvement
- Attend to customer enquiries through different channels (phone, email, social media etc)
- Provide ongoing feedback on customer service to all levels within the business, ensuring an integrated country effort around service initiatives.
- Ensure 80% of all complaints are handled and resolved at First Point of Contact (FPoC)
- Assist Customer Insight team to conduct customer research.
- Be responsible for complaint capturing, tracking and monitoring for timely resolution, and feedback to complaint manager upon critical complaint. Respond promptly to customers inquiries, follow up on customers interactions and provide feedback
Business Support
- Support business campaign drives and cross selling of products and services during customers interactions
- Support KYC requirements compliance by educating customers to update key information during customer interactions
Developing Capability
- Be a visible advocate of service for the team, role modelling all behaviours as related to customer service.
Reporting & Control
- Ensure necessary regulatory requirements related to service are adhered to and strictly applied.
- Ensure competent rating in contact center and enquiry handling.
- Understanding of own role in the end-to-end processes in which you play a part, including applicable risks and controls.
- Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgement and responsible risk management.
- Report all risk events / incidents / issues using the defined process for your business area and help to understand why these happened and how to prevent them in future. Proactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented.
- Continuous and proactive engagement with regulatory bodies, unions where applicable
- All mandatory training completed to deadline
Technical skills / Competencies
- Excellent communication skills – Verbal & Written
- Interpersonal Skills
- Empathetic listening
- Problem analysis and Problem-solving skills
- Knowledge of financial products and services
- An instinctive inclination & orientation towards service.
- Previous experience in customer service
- Adaptability, Attention to detail and accuracy
- Excellent Presentation skills both written and oral.
- Ability to handle bitter/ upset and angry customers
Knowledge, Expertise and Experience
Essential
- Excellent communication, Presentation & Interpersonal skills both written and oral
- Knowledge of Customer Service Principles and Practices
- Knowledge of relevant computer applications
- Product Knowledge
Experience, qualifications and other requirements specific to the role
- A good understanding of the various functions in the bank e.g. Retail, Corporate, and Operations & Technology.
- Have understanding and worked with various other financial institution to understand the dynamics.
- Understanding of Customer Relationship Management systems and process improvement initiatives Ability to implement projects / programs according to set objectives & timelines, across a wide business platform.
- Ability to handle all types of customers and their expectations i.e bitter/ upset and angry customers
Entrants without formal accreditations will be expected to achieve accreditation within 1 year of entry proven coaching and development skills Preferred
Absa Values
Absa’s Values and Behaviors represent the set of standards which governs the actions of all of us who work for the bank and against which the performance of every one of us in Absa are being assessed and rewarded:
- Trust
- Resourceful
- Stewardship
- Inclusive
- Courage
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
How to Apply:
To submit your application, please follow the link provided below.
Customer Experience Executive - Morogoro at ABSA
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job Summary
Provide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Kenya, Uganda, Botswana, Mozambique, TZ (BBT), TZ (NBC). Please contact Reward for details.
Tanzania career opportunities
Job Description
Main accountabilities Sales: 20%
- Building relationships with existing customers in order to pro-actively anticipate and address future customer needs and identify sales opportunities.
- Cross-sell appropriate customer needs related products face to face
- Undertake customer servicing initiatives/requirements for face-to-face customers to pre-determined service standards
- Complete follow-up paperwork and undertake administration activities to ensure effective, efficient, and compliant operation of the branch.
- Assist customers in completion of Bank stationary, forms etc.
- Introduce customers to appropriate product/segment specialists
- Undertake in-branch marketing, special campaigns, promotions etc
- Deal with handling complaints in the Banking Hall
- Support the Branch Manager in undertaking community engagement activities to build Absa’ business profile in the local market.
- Review merchandising – general Banking Hall appearance, displays, cleanliness, tidiness etc.
- Works to achieve sales and service targets
- Maintain statistics and monitor progress of target reporting
- Ensure customer on boarding process is adhered to as per the procedure.
- Delivering an individual assigned financial target on local business
- Account Opening, Account Maintenance, Loan Processing, Cheque book ordering, customer complaints – Branch Maker (Sybrin)
Issuing of ATM Card Pins or cards as advised by the Branch Manager
Business Management 5%
- Maintain statistics and monitor progress of target reporting.
Read Also:
Customer service: 60%
- Where customers request to deal directly with the branch manager, the branch manager takes ownership of the query/complaint resolution process.
- Conduct monthly query and complaint trend analysis and create action plans to prevent recurring issues.
- Ensure all customer contact points in the branch, including equipment (PC’s, printers, notes counters, etc.) are of the highest service standard.
- Through effective banking hall management ensure that customers are directed to the most appropriate service delivery channel to meet their need e.g. cashiers, drop boxes etc.
- Manage remote and manual authorizations, by assigning responsibility for authorizers, and personally authorizing such transactions, to ensure efficient counter service.
- Interact regularly with internal service providers (e.g. Operations, KYC Helpdesk) to ensure fast and efficient service to customers.
- Monitor customer service through Q- matic ensuring that cashiers, personal bankers and enquiries service points are manned at all times.
Administration: 5%
- Systems administration (user maintenance)
- Provide feedback on the performance or service delivery of external service providers (such as courier service, cleaning service etc.) to the area manager and head office sourcing, to assist them with future contracts.
Contribution to the team 10%
- Provide cover for Branch Operations Manager/ Branch Operations Team Leader.
- Provide honest, direct and constructive feedback to others.
- Deputize for Branch Ops manager/Team leader if required.
- Share knowledge experience and best practice with team members and other branch managers.
Risk and Control Objective
- In the event of major issues in the business unit, act as crisis coordinator and allocate tasks to the crisis teams.
- Review the risk and compliance profiles of the business unit on a regular basis and provide consultative support to the Managing Director on changes that are required to rebalance risk and reward where required.
- Understanding of own role in the end-to-end processes in which you play a part, including applicable risks and controls.
- Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgment and responsible risk management.
- Keep up to date on all regulatory changes and have the ability to articulate the impact to the Business, be well informed on the industry thinking.
- All mandatory training completed to deadline.
Technical skills/competencies
- People Management
- Communication and Presentation
- Business Management
- Performance Management
- Resource Management
- Cultural and Change Management
- Planning
- PC Skills
Knowledge, Expertise and experiences
Essential
- In-depth understanding of technical support systems e.g. Brains, Winfos
- Understanding of Absa Tanzania retail strategy, COO strategy, operating structure and interface with other functions
- Good understanding of Risk policies and procedures
- Good understanding of group structure and interfaces with other functions
- Detailed understanding of people policies and procedures
- Formal training required for branch managers:
- Resource management
- Brand and Leadership Development
- Performance Management
- Team building
- DC&G
- Recruitment Skills
- PD Team Leader
- Sales management
- Time Management
Tanzania career opportunities
Recruitment services
- Graduate or relevant experience to compensate
- Excellent experience in operations
- People Management
- Detailed knowledge of banks policies and procedures
- Cash Management
Key issues over the next 12 – 24 months
- Champion branch Customer Service
- Provide cover to the Branch Operations Team Leader when required
Additional criteria qualities
- Passion for the branch performance
- Honesty and integrity
- Decisiveness
- Take responsibility for personal development
Absa Values
Absa Values and Behaviors represent the set of standards which governs the actions of all of us who work for the bank and against which the performance of every one of us in Absa are being assessed and rewarded:
- Trust
- Resourceful
- Stewardship
- Inclusive
- Courage
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
How to Apply:
To submit your application, please follow the link provided below.
Customer Experience Executive - Pugu Branch at ABSA
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job Summary
To drive and deliver exceptional operations business performance, through the provision of efficient business management, powerful leadership, team development and achievement of operational rigour excellence in branches with up to 25 staff members or branches with single customer categories.
• To ensure robustness of controls in branches by performing controls activities as required
• To provide branch Customer Service and resolve customer complaints
• Actively be part of and play a part in the TRANSFORM programme.
Job Description
Main accountabilities
Sales: 20%
- Building relationships with existing customers in order to pro-actively anticipate and address future customer needs and identify sales opportunities.
- Cross-sell appropriate customer needs related products face to face
- Undertake customer servicing initiatives/requirements for face-to-face customers to pre-determined service standards
- Complete follow-up paperwork and undertake administration activities to ensure effective, efficient, and compliant operation of the branch.
- Assist customers in completion of Bank stationary, forms etc.
- Introduce customers to appropriate product/segment specialists
- Undertake in-branch marketing, special campaigns, promotions etc
- Deal with handling complaints in the Banking Hall
- Support the Branch Manager in undertaking community engagement activities to build Absa’ business profile in the local market.
- Review merchandising – general Banking Hall appearance, displays, cleanliness, tidiness etc.
- Works to achieve sales and service targets
- Maintain statistics and monitor progress of target reporting
- Ensure customer on boarding process is adhered to as per the procedure.
- Delivering an individual assigned financial target on local business
- Account Opening, Account Maintenance, Loan Processing, Cheque book ordering, customer complaints – Branch Maker (Sybrin)
Issuing of ATM Card Pins or cards as advised by the Branch Manager
Business Management 5%
- Maintain statistics and monitor progress of target reporting.
Customer service: 60%
- Where customers request to deal directly with the branch manager, the branch manager takes ownership of the query/complaint resolution process.
- Conduct monthly query and complaint trend analysis and create action plans to prevent recurring issues.
- Ensure all customer contact points in the branch, including equipment (PC’s, printers, notes counters, etc.) are of the highest service standard.
- Through effective banking hall management ensure that customers are directed to the most appropriate service delivery channel to meet their need e.g. cashiers, drop boxes etc.
- Manage remote and manual authorisations, by assigning responsibility for authorisers, and personally authorising such transactions, to ensure efficient counter service.
- Interact regularly with internal service providers (e.g. Operations, KYC Helpdesk) to ensure fast and efficient service to customers.
- Monitor customer service through Q- matic ensuring that cashiers, personal bankers and enquiries service points are manned at all times.
Administration: 5%
- Systems administration (user maintenance)
- Provide feedback on the performance or service delivery of external service providers (such as courier service, cleaning service etc) to the area manager and head office sourcing, to assist them with future contracts.
Contribution to the team 10%
- Provide cover for Branch Operations Manager/ Branch Operations Team Leader.
- Provide honest, direct and constructive feedback to others.
- Deputize for Branch Ops manager/Team leader if required.
- Share knowledge experience and best practice with team members and other branch managers.
Risk and Control Objective
- In the event of major issues in the business unit, act as crisis coordinator and allocate tasks to the crisis teams.
- Review the risk and compliance profiles of the business unit on a regular basis and provide consultative support to the Managing Director on changes that are required to rebalance risk and reward where required.
- Understanding of own role in the end-to-end processes in which you play a part, including applicable risks and controls.
- Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgment and responsible risk management.
- Keep up to date on all regulatory changes and have the ability to articulate the impact to the Business, be well informed on the industry thinking.
- All mandatory training completed to deadline.
Technical skills/competencies
- People Management
- Communication and Presentation
- Business Management
- Performance Management
- Resource Management
- Cultural and Change Management
- Planning
- PC Skills
Knowledge, Expertise and experiences
Essential
- In-depth understanding of technical support systems e.g. Brains, Winfos
- Understanding of Absa Tanzania retail strategy, COO strategy, operating structure and interface with other functions
- Good understanding of Risk policies and procedures
- Good understanding of group structure and interfaces with other functions
- Detailed understanding of people policies and procedures
- Formal training required for branch managers:
- Resource management
- Brand and Leadership Development
- Performance Management
- Team building
- DC&G
- Recruitment Skills
- PD Team Leader
- Sales management
- Time Management
Tanzania career opportunities
Recruitment services
- Graduate or relevant experience to compensate
- Excellent experience in operations
- People Management
- Detailed knowledge of banks policies and procedures
- Cash Management
Key issues over the next 12 – 24 months
- Champion branch Customer Service
- Provide cover to the Branch Operations Team Leader when required
Additional criteria qualities
- Passion for the branch performance
- Honesty and integrity
- Decisiveness
- Take responsibility for personal development
Absa Values
Absa Values and Behaviours represent the set of standards which governs the actions of all of us who work for the bank and against which the performance of every one of us in Absa are being assessed and rewarded:
- Trust
- Resourceful
- Stewardship
- Inclusive
- Courage
Read Also:
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
How to Apply:
To submit your application, please follow the link provided below.
