Senior Specialist Innovation Lab at NMB Bank
Job Location :
Head Office, Hq
Job Purpose:
Transforming ideas into market realities through user experience,
visons, designs, prototyping, storytelling, customer interaction and
product roadmaps and ensuring UI/UX designs which helps define the
success of a product.
Main Responsibilities:
Receiving concepts from users within/outside the bank and map idea generators with product owners/sponsor
Receive, review, ideate, brainstorm and feedback on ideas shared from bank networks
Lead and organize concept review panel and refine requirements from products owners’ a with wider bank stakeholders.
Define customer problems by understanding their needs, wants and what motivates them.
Translate the concepts into product/idea viability by taking everything
that you know about the user and identify the problems, the potential to
make user’s lives better.
Perform user experience research using Human centered design methodology
Carry out product feasibility study on all large digital initiatives
Design the User Experience/ User Interface (UX /UI) framework and design
prototypes of new solutions/products before actual development to
translate the realistic idea into finished products.
Test products with the customer to improve usability
Create a clear customer journey mapping on all products/ solutions based
on the UX/UI prototypes to ensure there is a clear workflow of the
products or solutions.
Responsible for Research & Development (R&D) for all our products/solutions within the bank
Implement a proof of concept (POC) for products within the innovation lab before wider commercialization or market tests.
Analyze new offerings, opportunity, improvement from market study on products/solutions working closely with the product owners.
Knowledge and Skills:
Business analysis and design experience
Comfort with ambiguity and experimentation
The ability to work in dynamic conditions, and transition quickly between collaborative and individual work.
Innovative and creative
Ability to establish and manage structures, processes and standards.
Strong planning, organization and documentation skills
Excellent research, analytical, and problem-solving skills
Ability to conceptualize and systematically work through projects in accordance with a structured methodology.
Excellent verbal and written communication skills with the ability to interact effectively with people at all levels.
Ability to act as a project driver, facilitating the achievement of required tasks
Ability to work effectively within a team
Coaching, leading and motivation skills
Ability to priorities, meet deadlines and work under pressure
Qualifications and Experience:
Bachelor’s Degree in a relevant field in Information Systems/ Business
Management/ Marketing/ Marketing Statistics, /Accounting & Finance
or equivalent
Human Centered Design certification will be an added advantage
3-5 years of experience in product design/ product development or Innovation department
Experience in product development/research and or innovation team in finance/banking/telecom industry will be an added advantage
Read Also:
NMB Bank Plc is an Equal Opportunity Employer. We are committed to
creating a diverse environment and achieving a gender balanced
workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Only shortlisted candidates will be contacted.
Job opening date : 13-Mar-2024
Job closing date : 27-Mar-2024
