At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
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With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Key accountabilities and decision ownership
•Responsible for the Lake region
acquisition of Vodacom Enterprise accounts and delivery of profitable,
long-term business of those accounts to Vodacom.
•Drive end to end Enterprise executions and share timely market insights for entire Lake region.
•Meet monthly targets as per agreed KPIs
and KPAs to increase the monthly / annual targeted Enterprise sales
across all product lines.
•Ensures delivery of all financial
targets including gross margin, cost to manage, cost to connect, net
assets, turnover, operational cash flow and average revenue per user
(ARPU) and account (ARPA).
•Establishes appropriate relationships
with customers in Vodacom and leverages those relationships to ensure
maximum financial return from Vodacom customers.
•Works collaboratively to provide direction on the service relationship for nominated accounts.
•Inputs to decisions on new propositions, product mix and services for customers
•Manage customer expectation by aligning various units to ensure end to end timely deliveries within maintaining SLAs.
•To Interpret and understand client brand
need / insights and their budget and communicate the same to the
management to capitalize on it / win business.
•Evaluation of competitors strategies and
obtain their weaknesses communicate the same to the internal design /
product team and advise the management to capitalize efforts to win
tenders and pitches.
•Maintain Customer relationships /
retention to maintain churn rate not above 5% of Individual Existing and
new business per annum relative to the Individual targets.
Qualifications, Competencies & Experience
•Experience in Enterprise sales
solution and relationship management (Track record of enterprise
solution selling) within Large; Government; medium and SME companies.
Knowledge of mobile Voice, Mobile data; Fixed Line and other telecom
operations. A technical sales background preferable
•Experience of identifying customer
requirements / pain points and developing creative and innovative
customer-centric solutions with an international context.
•Extensive knowledge of Vodacom products and services and their value to customers
•Multilingual desirable.
•Demonstrated success in networking at C –
level engagement amongst industry leaders with strong relationship
management skills.
•Demonstrated understanding of important
financial concepts, the IT&T environments, purchasing practices and
industry specific aspects of corporate customers
•An understanding of corporate governance in complex organisations.
•Ability to work and manage in an ambiguous/changing environment.
•Proactive, aggressive, self-motivated,
Customer obsessed, ability to work independently and under pressure,
prepared to cold-call.
Must have technical/professional qualifications:
•Bachelors in business administration or equivalent
•Basic account knowledge
•Experience in handling Key Accounts and SMEs
•At least 3 years of progressive experience Sales, Marketing and Customer relations supervision.
•Computer knowledge is essential.
•Ability to communicate fluently in English.
•Well conversant with the entire Lake Region / work experience in this region is preferable.
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
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