Digital Care Advisor at Vodacom
Aggregate function: Commercial
Business Area: Local Commercial Operations
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
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We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Our Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.
Core competencies, knowledge, qualification and experience
- Experience with Digital and Social Media support platforms, chat bots, Biometrics, IVR and self-service design
- Excellent communication and analytical skills
- Ability to persuade and influence peers and stakeholders
- Innovation focused and customer obsessed
- 3+ years functional experience or industry experience
- Bachelor degree in IT, Business Administration, Marketing or its equivalent.
- Digital applications knowledge and experience would be advantageous.
- Strong analytical skills and digital acumen.
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What’s in it for you
Together we can