Senior Digital Products Manager (1 Position(s))
Job Location :
Head Office, Hq
Job Purpose:
Responsible for business processes and digital offerings including Value
added services (VAS) of all retail digital channels; striving for
cheapest alternative service delivery, with the aim of delivering best
self-service user experience which drives usage and revenue of digital
products.
Main Responsibilities:
Digital Business
Build, refine and review business models for Digital distribution channels.
Develop and negotiate strategies and positions by studying integration
of new ventures with company strategies and operations, examining risks
and potential opportunities, and estimating partner’s needs and goals.
Carry out continuous market intelligence on Retail digital Products, new
technologies, consumer behaviors; and recommend product improvements.
Provide statistics and periodic reports to aid in management decisions
and promote digital banking and financial inclusion national agenda.
Drive Non-Interest Income initiative to ensure the income generated by
digital channels is in accordance with the approved budget and advising
product teams and sales teams.
Digital Channel life Cycle Management
Manage interactions with Retail and Wholesale business teams as well as
ICT team to understand and translate market requirements / new products
into innovative product solutions that meet customer expectation as well
management strategic objective.
Present new products and services and enhance existing relationships.
Work with technical staff and other internal teams to meet customer digital needs.
Fully arrange and participate in internal and external client debriefs.
Submit monthly analyzed digital performance reports and keeping accurate, consumable data for forecasts.
Lead the introduction of new digital services and improvements and evolution.
Ensure that initiatives are completed on time and as per business case,
that stakeholders’ expectations are met, and that resources are
efficient.
Conduct feasibility studies by attending industry functions, such as
association events and conferences, and provide feedback and information
on market and creative trends.
Deliver internal and external projects representing business, ensuring
availability, recoverability, high performance in a risk management
manner.
Read Also:
Value Added Services (VAS)
Strategic development of VAS that may be consumed by customers outside
the Branches i.e., ATMs, Mobile Banking (USSD, APPs, NFC, Tokenization
and Digitization) and Internet Banking
Responsible for MNOs and Aggregators joint products and relationship
management to ensure reliable services and availability of services all
the time.
Responsible for additional billers, performance, monitoring and their
management to ensure the operations is in line with MoU and SLAs.
Support ICT, operations and other relevant departments during integrations and business management with vendors.
Work with the Risk team to ensure that exposure on VAS related products
is within tolerable risk level by fully engaging them during approval
processes.
Regular review and monitoring of virtual accounts and collections
accounts which power MNO Collaborations for proper limits and approvals
Knowledge and Skills:
Business understanding of commercializing technological innovations for opportunity.
Behavioral Building a Successful Team, Collaboration, Communication, Innovation, Strategic Decision Making
Qualifications and Experience:
Bachelor’s degree or its equivalent in Banking, Finance or Business;
with strong IT skills gained either through study or research.
Minimum of 5 years’ experience in Digital/Mobile Financial services.
Prior exposure to alternative channels institutions would be an added advantage.
NMB Bank Plc is an Equal Opportunity Employer. We are committed to
creating a diverse environment and achieving a gender balanced
workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Only shortlisted candidates will be contacted.
Job closing date : 14-Nov-2023
Senior Manager; Agency Banking system Support. (1 Position(s))
Job Location :
Head Office, Hq
Job Purpose:
To ensure smooth Agency Banking operations, to maintain high service availability.
Read Also:
Main Responsibilities:
System Availability
Responsible for operational routines to maintain a high level of quality and availability of Agency Banking Platforms.
Ensure the whole Agency Banking Infrastructure is stable, reachable/accessible and operates as expected.
Ensure all Agency Banking servers are maintained regularly and propose upgrades if needed.
Ensure that all Agency Banking nodes, applications, products, and
associated processes are compliant with Internal Controls, AML, BOT,
etc.
Strategic Planning for Agency Banking Systems to meet agreed NMB targets with focus on quality.
Generation of capacity, KPI tracking and project progress reports weekly and monthly in a timely manner
Perform System capacity and resources utilization management. End to end
capacity dimensioning to ensure expansion is done timely and report is
prepared and submitted to Head of department at least once per quarter.
Perform OAM and or Health check and prepare and send out the report on daily basis.
Service Availability
Responsible for the overall upkeep and management of all existing and
future Agency Banking services, Products, and their integration to the
company operations.
Ensure all services like deposit, withdrawal, bill payments, account opening etc are working as expected.
Provide first level and second level Agency Banking support and escalate
to level 3(need further investigation from vendor) for all services
like deposit, withdrawal, bill payments etc.
Re-classify problems into level3 (need vendor support) and initiate
change request to be approved by team leader and subsequently product
vendor /owner.
Network Availability
Monitor network SIM cards data usage, bandwidth usage and their up time/availability.
Ensure no agent fails to transact due to data depletion or failure to renew bundle.
Monitoring
Monitor trend of traffic of all services including agent services timely
in different parameters of minutes, hour, and day with transaction
status of success vs failure.
Monitor services at Terminal management level (TMS) eg USSD sessions
timeouts, devices wrong passwords attempts, rejected transactions
requests at terminal level.
Continuous transaction monitoring
Ensure all Agency Banking services and equipment are integrated with monitoring system.
Ensure all platform KPIs are Realtime monitored through the monitoring systems.
Knowledge and Skills:
Substantial diagnostic and troubleshooting skills.
Knowledge of Database Management systems Microsoft SQL Server, MySQL, Oracle
Knowledge of Microsoft Windows Server, Red Hat Enterprise Linux (RHEL) and /Or Unix Solaris
Operating System
Knowledge of Service Oriented Architecture is an added advantage.
Conversant with the following Omni–Channel systems
i.Tanzania Agency Banking landscape
ii.Bills payment and collection networks like; GePG, AZAM, Dangote, SARIS.
iii.Point of Sale (POS) terminals and associated technologies.
iv.Mobile Network Operators – Networks.
v.Enterprise Service Bus (ESB), with its Integrations with 3rd party
business partners (MNOs, utility providers, billing systems, etc.)
Read Also:
Qualifications and Experience:
Bachelor’s degree in Computer Science or related academic field.
At least 5 years of relevant work/management experience in systems support, incident & problem management
Technical interaction with vendors, contractors, and other stakeholders.
NMB Bank Plc is an Equal Opportunity Employer. We are committed to
creating a diverse environment and achieving a gender balanced
workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Only shortlisted candidates will be contacted.
Job closing date : 14-Nov-2023
Channel Manager
Job Location :
Southern Zone
Job Purpose:
Responsible for making sure the bank covers the ground with the right
mix of channels (NMB Wakalas, ATMs, Branches, CCPs, Mobile banking,
etc.) in a manner which will competitively optimize revenue and minimize
costs.
Main Responsibilities:
Ensure there is a unified (common goal) strategy for a mix of channels
required in the zone with the aim of achieving high revenue and minimal
costs of operations taking into account population, GDP, competition,
etc.
Conduct a detailed monthly performance review of channel mix per
location from the zone level, region level, district level, and
ultimately to ward level; and present what the numbers indicate, for the
bank to make informed channel decisions.
Acquire on-ground market insights, dynamics, competition, opportunities
and come up with plans to bridge the gaps in the market and ensure NMB’s
leadership in footprint, channel offerings and reliability
Read Also:
Keep a zonal dashboard of channels (Branch, ATMs, Wakala, Mobile,
Internet) paired with competitor channels per location; and monitor
usage, visibility, and incidences
Work with Physical Channels Distribution Managers at HQ in assessing
physical channel changes (Branch, ATM, CCPs) proposed by branch network
by making physical visits backed by documented visit reports with action
recommendations
Ensure the ATMs maintain their targets for Cash availability, Uptime,
and Transactions for all branches in the zone; and coordinate the fixes
timely whenever necessary.
Drive revenue of channels by ensuring the zone reaches its targets for
activated ATM cards and Mobile banking registrations; and ensuring
accounts are opened around existing Wakalas locations.
Drive NMB Wakala distribution strategy in the zone through coordinated
initiatives with branches in order to ensure agents are recruited in
optimal, strategic locations so that the bank gets profitable agents at
the right locations
Ensure that agents get optimal support for their POS device operations
be it replacements, troubleshooting, repairs, effective SIM cards,
stationeries, software updates, etc.
Ascertain and approve optimal POS reallocations, terminations for
underperforming agents, pointing Super Wakala, pointing Wakala Cash
Collection Points (CCP) based on thorough assessment of agents’ business
strengths.
Support other business units through customized solutions provided by
agents for in-demand scenarios such as Wakala CCP placements, fee
collections at exhibitions and events, etc by ensuring channel readiness
to support and execution.
Organize and run thorough and effective Road show campaigns and Wakala
Seminars across the zone for AML trainings, business dialogues, updates,
feedback, etc.
In liaison with branches, monitor and coordinate initiatives and
activities to ensure every single agent on ground is compliant to
regulations, procedures, controls, customer service, and operational
KPIs.
Maintain a healthy professional relationship with landlords, aggregators
and agents especially based on categories and their critical levels,
even if when they are supported in socio media platforms.
Build capacity of branches and their champions through visit for updates
and training of trainers (ToT) to ensure their agents and operators are
trained periodically; able to troubleshoot during basic incidences; and
manage agent disputes.
Read Also:
Work systematically by having documented weekly plans shared to Team
Leaders and Zonal Manager; and similarly for all special events like
exhibitions or Wakala seminars, etc. there has to be a written Plan
shared and agreed by the Zonal Manager and Team Leader.
Knowledge and Skills:
Strong Business acumen
Agency network growth and support
Solution oriented and agility
Teamwork
Reporting and presentations Skills
Strong interpersonal and negotiation skills
Microsoft Office proficiency
Capable and experienced of driving vehicle with minimum of driving license Class D
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
Proven ability to drive initiatives from plan to closure.
Ability to build and motivate teams.
Qualifications and Experience:
Bachelor’s degree or its equivalent in Banking, Finance or Business-related fields.
Minimum 5 years’ experience in driving profitability in Agency network
and increasing footprint in the Banking industry or Mobile Network
Operator (MNO)
Prior experience in the field operations relating to building an agency network
NMB Bank Plc is an Equal Opportunity Employer. We are committed to
creating a diverse environment and achieving a gender balanced
workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
Read Also:
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Job closing date : 14-Nov-2023
