Administration Associate Job Vacancy at Wasoko
Administration Associate
Zanzibar, TZ
Wasoko
About Us:
Wasoko is transforming communities across Africa by revolutionizing access to essential goods and services. By connecting small merchants to the digital economy, we fix inefficient supply chains and provide services previously unavailable to informal businesses. Wasoko aims to provide everything a retailer needs, no wholesalers or banks necessary.
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Thousands of retailers across Kenya, Tanzania, Rwanda, and Uganda use Wasoko’s mobile ordering and delivery platform to receive the goods they need as quickly and cheaply as possible while also accessing growth financing for the first time. We’re looking to grow our team with highly talented and motivated employees who are excited to work in a fast-paced and dynamic startup environment.
Reports To: Senior HRBP
Location: Zanzibar
Department: People
Role: People & Culture Generalist, Zanzibar
We are seeking a highly organized and detail-oriented professional to join our Zanzibar Team as an Admin Associate with HR and Admin experience. In this role, you will be responsible for managing company houses, providing administrative support as well a point of contact on HR matters to employees. Your primary focus will be ensuring efficient operations and creating a positive work environment. This position requires a strong background in Administration, HR, excellent communication skills, and the ability to handle multiple tasks simultaneously.
Key Stakeholders:
- People Team
- Finance Team
- Management Team
- Hub Suppliers
- Local authorities in charge of remittance
- Zanzibar Employees
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Duties & Responsibilities:
HR Operations:
- Coordinate and assist in the implementation of HR policies and procedures.
- Maintain accurate employee records and databases, ensuring confidentiality and data integrity.
- Managing employee records and ensuring all documents are in the personal files and updating employee details on the company HR systems.
- Administer and track employee benefits, including enrollment, changes, and terminations.
- Support the recruitment process by screening resumes, scheduling interviews, and coordinating onboarding activities.
- Provide guidance to employees on HR-related inquiries, policies, and procedures.
- Collaborate with HRBPs and management to develop and implement employee engagement initiatives.
- Support employee communication efforts by creating and distributing internal communications, newsletters, and announcements.
- Organize and conduct employee surveys and feedback sessions to gather insights and identify areas for improvement.
- Drafting employee contracts, bank promotions and bonus letters.
- Managing the salary advance, Casuals, and internship payroll.
- Work with Payroll Partner to ensure accurate payroll processing for Zanzibar Team
- Guiding the business partners on the Zanzibar labour law and supporting in disciplinary hearings.
Company Houses Management:
- Oversee the management of company houses, including maintenance, repairs, and inventory management.
- Coordinate housekeeping services and ensure cleanliness and functionality of all facilities.
- Monitor and manage lease agreements, contracts, and relationships with landlords or property management companies.
- Address and resolve any issues or concerns related to company houses promptly and effectively.
Administrative Support:
- Provide general administrative support to the Zanzibar team, including managing calendars, scheduling meetings, and handling travel arrangements.
- Coordinate and organize company events, team-building activities, and employee recognition programs.
- Assist in the preparation of presentations, reports, and other documentation as required.
- Maintain office, houses and warehouse supplies inventory and order necessary items when needed.
- Application of all work permits, visas, special passes and other immigration work-related documents.
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The following experience is preferred:
- Bachelor’s Degree in Human Resources/ Business or a related field from a recognised institution.
- Minimum of 3 years experience in a similar position
- Must be adept at problem-solving, including being able to identify issues and resolve them in a timely manner.
- Must possess strong interpersonal skills.
- Ability to effectively communicate and collaborate with a diverse range of people.
- Must be a flexible person with the ability to work with minimum supervision.
- Must have analytical and people skills.
- Must be very organized and good at time management.
The following personal qualities are preferred:
- Ability to deal well with complexity and ambiguity, including excellent flexibility and adaptability.
- Commitment to the highest standards of quality.
- Excellent planning and organizational skills.
- Ability to learn quickly in a highly dynamic and fast-moving environment.
- Excellent emotional intelligence, including empathy, awareness and the ability to develop highly collaborative relationships.
- A skilled influencer and decisive thinker with the courage to raise challenges with credibility and sensitivity.
- Action-orientated, entrepreneurial and innovative.
- A commitment to Wasoko’s mission and values.
Cash Reconciliation Lead Job Vacancy at Wasoko
Cash Reconciliation Lead
Arusha & Mwanza
About Us:
Wasoko (“people of the market” in Swahili) is transforming communities across Africa by revolutionizing access to essential goods and services. We are East Africa’s biggest digitized retail distribution platform powered by our own in-house logistics network. Tens of thousands of informal retailers across five countries (Kenya, Tanzania, Rwanda, Uganda, and Zambia) use Wasoko to order everyday essential goods and receive working capital financing.
The informal retailers of Africa today are the primary if not the
only channel used by consumers to purchase essential goods worth over
$600 billion per year. The fragmented infrastructure across large land
mass, distributed but diverse population and rather a smaller basket
size spend does not yet lend themselves to big basket retail or mass
consumer eCommerce. Instead, the informal retail ecosystem is THE
channel for building the plumbing for digital and consumer
commerce across Africa.
This is Wasoko’s opportunity. Wasoko with its brand, scale and logistics network is best positioned to build the technology-leveraged rails to serve the 1+ billion African consumers through informal retailers. We are building a digital-first operating system for informal retailers, initially focusing on B2B distribution but quickly incorporating other tools and services to help communities across Africa get more for less.
Role: Transport Cash Reconciliation Lead
Location: Arusha & Mwanza, Tanzania
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About the Role :
- Transport at Wasoko is a fun, fast-paced, agile and people-focused business. We believe in the motto ‘We win together.’
- You will support and manage the Logistics team members in a branch, ensuring they have everything they need to achieve and maintain their optimal level of performance. At the same time, you will ensure that operational activities are in line with profit and cost targets, SOP and company policies.
- This is a challenging role where you will have the opportunity to grow your career and be part of a strong team.
- You must enjoy being part of a dedicated team working together to make a difference in the lives of our customers and employees in relevant and memorable ways.
If you are looking for a change and ready to make a difference … we are looking for you.
Reporting to: Branch Transport Supervisor
Roles and Responsibilities :
- Reconciling payments to ensure the IMS/WMS reflects the correct transactions as shared by DAs
- System verification on cash reconciliations to ensure each transaction is accurate
- Account reconciliations such as bank, till payment codes, clearing, billings etc.
- Performing daily financial transactions such as verifying, calculating and posting and approving DAs payments as well as validation with finance and ensure 100% same day collection
- Sharing on daily basis DAs cash reconciliation and variance reports with clear explanations
- Supporting the month end cash reconciliation process
- Generating monthly DAs cash recon reports and following with finance to validate the EoM closing balances arrived at matches their numbers.
Requirements
- Ability to verify that cash receipts/till payments and deposits are recorded accurately and verify against bank statement
- Ability to identify errors
- Appropriate handling of sensitive information
- Ability to work with strict deadlines
- High level of attention to detail
- Excellent written and verbal communication skills
- Team player with the ability to work with multiple parties
- Intermediate to advanced computer software skills, including Excel and Accounting packages
Qualifications:
- Degree/Diploma in Accounting, Business Operations, Business Administration, or finance related background.
- A diploma in the same with at least 2 years of experience in last mile logistics can be considered
Outbound Lead Job Vacancy at Wasoko
Outbound Lead Job Vacancy at Wasoko
Outbound Lead
Arusha & Mwanza
About us
Wasoko (“people of the market” in Swahili) is transforming communities across Africa by revolutionizing access to essential goods and services. We are East Africa’s biggest digitized retail distribution platform powered by our own in-house logistics network. Tens of thousands of informal retailers across Kenya, Tanzania, Rwanda, Uganda, and Zambia) use Wasoko to order everyday essential goods and receive working capital financing.
The informal retailers of Africa today are the primary if not the only channel used by consumers to purchase essential goods worth over $600 billion per year. The fragmented infrastructure across large land mass, distributed but diverse population and rather a smaller basket size spend does not yet lend themselves to big basket retail or mass consumer ecommerce. Instead, the informal retail ecosystem is THE channel for building the plumbing for digital and consumer commerce across Africa.
This is Wasoko’s opportunity. Wasoko with its brand, scale and logistics network is best positioned to build the technology-leveraged rails to serve the 1+ billion African consumers through informal retailers. We are building a digital-first operating system for informal retailers, focusing initially on B2B distribution but quickly incorporating a host of other tools and services to help communities across Africa get more for less.
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Role: Outbound Lead
Location: Arusha & Mwanza, Tanzania
Fulfilment at Wasoko is a fun, fast-paced, agile and people-focused business. We believe in the motto ‘We win through our people.’
You will support and manage the Logistics team members in a branch, ensuring they have everything they need to achieve and maintain their optimal level of performance. At the same time, you will ensure that operational activities are in line with profit and cost targets, SOP and company policies.
This is a challenging role where you will have the opportunity to grow your career and be part of a strong team.
You must enjoy being part of a dedicated team working together to make a difference in the lives of our customers and employees in relevant and memorable ways.
If you are looking for a change and ready to make a difference … we are looking for you.
Reporting into: FC Supervisor,
Direct Reports: Picking, Sortation and QA/QC team(s)
If this sounds like a team you would like to join… Keep reading.
Requirements:
Ability to communicate well
You are able to work in a challenging environment
Ability to work effectively with peers and supervisors to accomplish tasks
An exceptional level of resourcefulness, creativity, ingenuity, and empathy
A good understanding of outbound inventory procedures (Picking, Packing, Reverse Logistics etc.)
Ability to stand and walk for prolonged periods of time, and be comfortable squatting, kneeling, and crouching
Working Hours – Shift work when required. Candidates must be flexible to
work weekends, public holidays and/or overtime regularly.
Responsibilities:
Effective leadership and direction for the team through involvement
and communication to deliver on the relevant key business drivers
Overall management and coordination of all outbound functions i.e. picking, sortation and quality checks
Develop continuous improvement initiatives for efficient outbound tasks
by identifying, implementing and managing optimal processes and
procedures, to minimize costs and maximize output according to changing
needs
Manage and resolve any operational issues in regards to all the instructions / pick lists issued to pickers
The flow of outbound orders is planned efficiently by maximizing the capacity of planned resources – pickers, forklifts etc.
Support the line associate in the accurate planning of outbound workload
in line with the agreed delivery schedule and site capacity
Warehouse Management System is updated accurately and timely in order to meet all productivity and efficiency targets
Manage the customer liaison process and ensure that reasons for failed
deliveries affected by outbound processes are resolved in a timely
manner and exception trends are addressed
Products are accurately picked according to the pick list and staged at the sortation area according to routes
Wrong, missing or damaged items are replaced according to order and route
Perform quality check on the items in the warehouse from Inbound
receiving to sortation that prepare for delivery to customers, and also
the reverse logistics for undelivered items or Customer request for
returns
Management reporting in terms of operational performance, productivity, stock control and budgets
Provide closed-loop feedback and action items for continuous improvement projects/initiatives within the established timeframe.
Qualifications:
Strong communications skills
Ability to motivate and inspire others a must
Ability to lead, coach and train employees
Exceptional organizational and analytical skills
Ability to work independently and handle multiple projects
Goal-oriented, assertive and a practical problem solver
Relevant tertiary education i.e. HND or B.Sc. in Supply Chain,
Logistics, Procurement, Business Development, Statistics or Engineering
2+ years’ experience in directly and indirectly managing people to
deliver continuous improvement. Preferred e -commerce / ERP systems
experience
You have in-depth knowledge of last mile logistics (fulfilment center
best practices and processes – prior experience working with Manhattan
or Pulpo or equivalent highly desirable).
Inventory Lead Job Vacancy at Wasoko
Inventory Lead
Arusha & Mwanza
Logistics And Operations
About Us:
Wasoko (“people of the market” in Swahili) is transforming communities across Africa by revolutionizing access to essential goods and services. We are East Africa’s biggest digitized retail distribution platform powered by our own in-house logistics network. Tens of thousands of informal retailers across seven countries (Kenya, Tanzania, Rwanda, Uganda, Ivory Coast, Senegal and Zambia) use Wasoko to order everyday essential goods and receive working capital financing.
The informal retailers of Africa today are the primary if not the only channel used by consumers to purchase essential goods worth over $600 billion per year. The fragmented infrastructure across large land mass, distributed but diverse population and rather a smaller basket size spend does not yet lend themselves to big basket retail or mass consumer eCommerce. Instead, the informal retail ecosystem is THE channel for building the plumbing for digital and consumer commerce across Africa.
Read Also:
This is Wasoko’s opportunity. Wasoko with its brand, scale and logistics network is best positioned to build the technology-leveraged rails to serve the 1+ billion African consumers through informal retailers. We are building a digital-first operating system for informal retailers, initially focusing on B2B distribution but quickly incorporating other tools and services to help communities across Africa get more for less.
Location: Tanzania: Arusha & Mwanza
Reporting into: Fulfillment Centre Supervisor
Role:
Fulfilment at Wasoko is a fun, fast-paced, agile and people-focused business. We believe in the motto ‘We win through our people.’
You will support and manage the Logistics team members in a branch, ensuring they have everything they need to achieve and maintain their optimal level of performance. At the same time, you will ensure that operational activities are in line with profit and cost targets, SOPs, WIs and company policies.
This is a challenging role where you will have the opportunity to grow your career and be part of a strong team.
You must enjoy being part of a dedicated team working together to make a difference in the lives of our customers and employees in relevant and memorable ways.
If you are looking for a change and ready to make a difference….We are looking for you.
Direct Reports: Replenishment, Damages/Returns, Reconciliation.
If this sounds like a team you would like to join… Keep reading.
Requirements:
- Ability to communicate well
- Ability to motivate and inspire others a must
- Goal oriented , assertive and a practical problem solver
- Ability to work effectively with peers and supervisors to accomplish tasks
- A good understanding of all inventory processes and procedures in a busy e-commerce fulfillment centre
- Extremely detail oriented and organized-yet can operate in a hectic environment
- Ability to stand and walk for prolonged periods of time, and be comfortable squatting, kneeling, and crouching
- Working Hours – Shift work when required. Candidates must be flexible to work weekends, public holidays and/or overtime regularly.
Responsibilities:
- Subject Matter Expert (SME) for all Warehouse Management System(WMS) questions, issues, and bugs
- Enforces all applicable OSHA and other regulatory rules, regulations, laws and standards
- Ensure the warehouse and inventory control areas are kept clean and organized. All inventory kept in its proper location and clearly labeled
- Effective leadership and direction for the team through involvement and communication to deliver on the relevant key business drivers
- Overall management and coordination of all WMS / IMS transactions i.e. receiving, movement, replenishment, returns etc
- Consolidate inventory snapshots and provide an up-to-date overall view of inventory levels in the fulfillment centre as well as at off-site locations, such as in-transit inventory
- Responsible for the integrity and accuracy of all inventory by performing daily audits and maintaining a comprehensive cycle count program
- Investigates and reviews the end result of all shrinkage, theft, or lost and found SKUs and makes corrections and adjustments in the WMS and documents recommendations for improvements and risk mitigation
- Deliver and document savings through inventory optimization, SKU transfer opportunities, service level commitments, cost avoidance, etc..
- Develop continuous improvement initiatives for efficient inbound tasks by identifying, implementing and managing optimal processes and procedures, to minimise costs and maximize output according to changing needs
- LOGs WMS Superuser and System Support – Answering questions from staff and supervisors regarding functionality.
- Triage errors in the WMS and develop solutions with the team on site. Escalate and troubleshoot system errors to the product and technical team
- Management reporting in terms of operational performance, productivity, stock control and budgets
- Provide closed-loop feedback and action items for continuous improvement projects/initiatives within the established timeframe.
Qualifications:
- Relevant tertiary education i.e. HND or B.Sc in Supply Chain, Logistics, Procurement, Business Development, Statistics or Engineering
- 2+ years’ experience in directly and indirectly managing people to deliver continuous improvement. Preferred hands on ERP systems experience in a busy e – commerce / distribution set up or WMS / IMS implementation consultant
- You have in-depth knowledge of last mile logistics (fulfillment centre best practises and processes – prior experience working with Manhattan or Pulpo or equivalent highly desirable).
Transport Dispatcher Job Vacancy at Wasoko
Transport Dispatcher
Arusha & Mwanza
About Us:
Wasoko (“people of the market” in Swahili) is transforming communities across Africa by revolutionizing access to essential goods and services. We are East Africa’s biggest digitized retail distribution platform powered by our own in-house logistics network. Tens of thousands of informal retailers across five countries (Kenya, Tanzania, Rwanda, Uganda, and Zambia) use Wasoko to order everyday essential goods and receive working capital financing.
The informal retailers of Africa today are the primary if not the only channel used by consumers to purchase essential goods worth over $600 billion per year. The fragmented infrastructure across large land mass, distributed but diverse population and rather a smaller basket size spend does not yet lend themselves to big basket retail or mass consumer eCommerce. Instead, the informal retail ecosystem is THE channel for building the plumbing for digital and consumer commerce across Africa.
This is Wasoko’s opportunity. Wasoko with its brand, scale and logistics network is best positioned to build the technology-leveraged rails to serve the 1+ billion African consumers through informal retailers. We are building a digital-first operating system for informal retailers, initially focusing on B2B distribution but quickly incorporating other tools and services to help communities across Africa get more for less.
Role: Transport Dispatcher
Location: Arusha & Mwanza, Tanzania
Transport at Wasoko is a fun, fast-paced, agile and people-focused business. We believe in the motto ‘We win through our people.’
You will support and manage the Logistics team members in a branch, ensuring they have everything they need to achieve and maintain their optimal level of performance. At the same time, you will ensure that operational activities are in line with profit and cost targets, SOP and company policies.
This is a challenging role where you will have the opportunity to grow your career and be part of a strong team.
Read Also:
You must enjoy being part of a dedicated team working together to make a difference in the lives of our customers and employees in relevant and memorable ways.
If you are looking for a change and ready to make a difference .We are looking for you.
Reporting into: Transport Supervisor
If this sounds like a team you would like to join, keep reading.
Expectation:
- Ability to communicate at all levels
- Ability to manage change processes
- You can work in a fast-paced and challenging environment
- Subject matter expert in transport management, forward and reverse logistics, capacity and route planning
- Demonstrates an exceptional level of resourcefulness, creativity, ingenuity, and empathy
- Knowledge of best practices in managing B2B or B2C end-to-end transport processes.
- Experience to build last-mile transport capability with world-class safety and health policies, procedures, standards and culture.
Responsibilities:
- Manage wave scheduling, dispatch and routing
- Interpreting information from various stakeholders to determine the best course of action to promote delivery success
- Continuous training, monitoring, and coaching of 3PL delivery representatives/drivers
- Provide telephone support to drivers for reported emergencies and provide appropriate resources to assist with problems
- Develop a strong geographic understanding of operating markets, as well as the mix of business in each location and the individual driver fleets
- Communicate information and instructions to drivers (schedules, route changes, road conditions, accidents, emergencies, etc.) informing them of a variety of situations that may impact their scheduled services or deliveries
- Constantly verify the status of the capacity in your driver fleets to understand your coverage options before orders come into the system, not reacting to orders as they are placed
- Review driver route plans at the end of the day to ensure that reasons for failed deliveries are handled by the correct department and that recommendations made are linked to continuous customer service improvement measures
- Conduct route check-ins to ensure all information on product labels is accurate and complete when sorted to facilitate delivery
- Complete pre-screening calls for drivers before the start of operations or shift change to confirm availability
- Proactively tracking drivers throughout the day using GPS and dispatching tools, and contacting them by
- phone at regular intervals to ensure on-time delivery
- Work closely with the customer support team to ensure proactive communication with customers regarding delivery-related issues, questions, or clarifications
- Enter detailed information for delivery agents/drivers’ arrival and departure times and proof of failed delivery in real-time as they are completed
Requirements:
- Relevant tertiary education i.e. HND or B.Sc. in Supply Chain, Logistics, Transportation Management,
- Procurement, Business Development, Statistics or Engineering
- 2+ years’ experience in directly and indirectly managing people to deliver continuous improvement results
- You have in-depth knowledge of last mile logistics (transport best practices and processes – prior experience working with Loginext or equivalent highly desirable).
Training and Compliance Lead
Dar, Arusha & Mwanza
Wasoko
About Us:
Wasoko (“people of the market” in Swahili) is transforming communities
across Africa by revolutionizing access to essential goods and services.
We are East Africa’s biggest digitized retail distribution platform
powered by our own in-house logistics network. Tens of thousands of
informal retailers across seven countries (Kenya, Tanzania, Rwanda,
Uganda and Zambia) use Wasoko to order everyday essential goods and
receive working capital financing.
The informal retailers of Africa today are the primary if not the
only channel used by consumers to purchase essential goods worth over
$600 billion per year. The fragmented infrastructure across large land
mass, distributed but diverse population and rather a smaller basket
size spend does not yet lend themselves to big basket retail or mass
consumer eCommerce. Instead, the informal retail ecosystem is THE
channel for building the plumbing for digital and consumer
commerce across Africa.
This is Wasoko’s opportunity. Wasoko with its brand, scale and logistics network is best positioned to build the technology-leveraged rails to serve the 1+ billion African consumers through informal retailers. We are building a digital-first operating system for informal retailers, initially focusing on B2B distribution but quickly incorporating other tools and services to help communities across Africa get more for less.
About the Role
This position will lead to the development of a Training and Compliance Lead who will support the coordination of training and compliance activities in the organization. The candidate selected for this role will work closely with teams to ensure the timely resolution of all training and compliance needs. The role will also seek to design, implement, and maintain process changes required to achieve workplace training, and compliance with health, safety and environment regulatory standards.
Reporting to: Associate – Logistics Process & Compliance
Roles and Responsibilities
- Evaluating all current and new compliance regulations, reviewing company processes, and leading training sessions.
- Identify training and development needs within an organization through job analysis, appraisal schemes and regular consultation with business managers and People and Culture departments.
- Training staff to ensure compliance with company processes, policies and regulations.
- Enforcing rules, regulations, policies, and procedures related to safety and security within the department.
- Regularly assess the efficiency of control systems and recommend effective improvements.
- Review and evaluate company procedures and reports to identify hidden risks or common issues.
- Perform periodic audits on company procedures and processes.
- Lead employee training sessions on legal and compliance issues.
- Contribute to the development of training materials.
- Member of the Wasoko safety committee and acted as safety ambassador in the warehouse.
Read Also:
Requirements
- Bachelor’s degree or National Diploma in business administration, human resources, logistics or relevant field.
- A minimum of 3 years experience as a compliance officer, training officer, or similar position
- Previous experience in Logistics processes
- A good level of knowledge of transport and warehousing operations
- Fully competent in MS Office, PowerPoint and Excel
- Has a natural flair for presentation and loves to engage with people
- Analytical thinking and ability
- Strong communication skills
- Legal and moral integrity
- Good command of English. Working understanding of Swahili and/or French is an added advantage
- Expert knowledge of the company and the relevant market
