Head, Client Coverage, Consumer at Stanbic Bank
Job Description
To implement, enable, scale, entrench, engage and commercialise the Consumer Client value proposition/s and life journeys in country through the Client Coverage teams (e.g., private banking, prestige direct, SBFC, ATM, branch distribution, etc.). To embed the ecosystems way of working and drive integrated teams together with Business and Commercial Clients, High Net Worth clients, Client Solutions, other CHNW country capabilities and internal delivery partners (e.g., Engineering, Finance, etc.).
Recommended:
Qualifications
Minimum Qualifications
Type of Qualification: First Degree
Field of Study: Business Commerce
Experience Required
Client Coverage
Consumer & High Net Worth
More than 10 years
Significant experience in all facets of Consumer Banking, including
heading up a segment. Knowledge and experience of consumers, their needs
and their markets gained from an extended period of industry experience
and a proven track record in high-level leadership in organisations of
comparable size and complexity. Background in digital and digital
platform businesses.
Additional Information
Behavioral Competencies:
- Developing Strategies
- Embracing Change
- Empowering Individuals
- Establishing Rapport
- Generating Ideas
- Making Decisions
- Producing Output
- Pursuing Goals
- Showing Composure
- Taking Action
- Understanding People
- Valuing Individuals
Technical Competencies:
- Business Acumen (Audit)
- Economic Capital Management
- Financial Acumen
- Financial Analysis
- Risk Identification
- Risk Reporting
- Risk/ Reward Thinking
Head, HNW & Affluent Clients at Stanbic Bank
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Job Description
To implement, enable, scale, entrench, engage and commercialise the Affluent Clients segment value proposition/s and life journeys in country in collaboration with other Segments, Client Solutions, digital and eCommerce, Engineering and country stakeholders through the client engagement platforms.
Qualifications
Minimum Qualifications
Type of Qualification: First Degree
Field of Study: Business Commerce
Experience Required
Affluent Clients
Consumer & High Net Worth
More than 10 years
Experience in developing, designing and enabling segment value
propositions. Strong understanding of digital, open banking and platform
integrations.
Additional Information
Behavioral Competencies:
- Developing Strategies
- Embracing Change
- Empowering Individuals
- Establishing Rapport
- Generating Ideas
- Making Decisions
- Producing Output
- Pursuing Goals
- Showing Composure
- Taking Action
- Understanding People
- Valuing Individuals
Technical Competencies:
- Customer Understanding (Business Banking)
- Financial Acumen
- Product and Services Knowledge
- Risk Identification
- Risk Reporting
- Risk/ Reward Thinking
- Strategy Definition
Head, Digital & Innovation at Stanbic Bank
To implement the Group Digital and Transformation strategy by coordinating the delivery of emerging technology solutions in country, aligning client, product and technology. To provide input to and drive out the vision and strategy for experience design across all digital development in country, partnering with Country Business Line to achieve the desired customer experience
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Minimum Qualifications
Type of Qualification: Post Graduate Degree
Field of Study: Information Technology
Experience Required
Technology Management
Technology
5-7 years
Digital platform service management & UX/UI experience. Monitoring
core platforms & maintenance of business solutions & features in
a specified platform or portfolio. Digital IT & systems
integration. Integrating strategies to deliver large scale change
projects from concept to implementation
5-7 years
Experience in working with senior business and technology stakeholders,
balancing strategic requirements and delivery constraints. Experience in
Digital & innovation practices. Working collaboratively on service
development and innovation activities, designing & implementing
proof-of-concepts, using project management & resource
prioritisation methodologies. Experience working in a multi-vendor and
outsourced IT environment. Proven track record in Agile ways of working
is required.
5-7 years
Strong knowledge of Digital Information Technologies with in-depth
experience in monitoring best practices and trends in emerging
technologies and proactively research, recommend, concep
Head, Operations at Stanbic Bank
Job Description
To drive the strategy and lead the Operations functions which provide administrative client support by ensuring the accuracy of all processes and transactions for the Bank, in the region, to ensure risk is governed, controlled and effectively managed to minimise risk to clients and the Bank. Embed a culture of continuous improvement, with a focus on process automation and client centricity at all times.
Qualifications
Minimum Qualifications
Type of Qualification: Advanced Diploma
Field of Study: Business Commerce
Experience Required
Offshore Operations
Operations
1-2 years
A thorough and sound knowledge and understanding of the US Ql tax regime
together with knowledge of FATCA & CRS, and other specialist
operations business offerings.
3-4 years
Gained experience in risk governance and experience in deploying Lean processes and tools within operations
8-10 years
Gained experience within an Investment Banking operations role,
preferably across a variety of teams including Treasury ops & client
onboarding. General front office experience. 3-4 years knowledge and
application of tools and methods to monitor the effective delivery of
suppliers and to gain maximum value from supplier services, along with
relationship management experience.
Additional Information
Behavioral Competencies:
- Articulating Information
- Challenging Ideas
- Convincing People
- Developing Strategies
- Directing People
- Embracing Change
- Empowering Individuals
- Interacting with People
- Providing Insights
- Taking Action
- Team Working
- Upholding Standards
Technical Competencies:
- Business Intelligence
- Client Relationship Management
- Continuous Improvement
- Creative Problem Solving
- Operations Commercial Acumen
- Operations Risk Management
Manager, Business at Stanbic Bank
To provide assistance to the Chief Executive both in the day-to-day management of the workload as well as in any strategic and business matters, by providing guidance and sound advice on any matters pertinent, prioritizing and managing issues that have escalated to the CE’s Office and keep abreast of any relevant developments or issues that impact the bank. This role acts as a sounding board to the CE, SBT, sharing the overflow of work and acting as a consultant on all matters required. Following up on agreed actions and initiatives for execution.
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Technical Competencies
Technical competency 1
Competency Label: Financial Acumen
Competency Description: Knowledge and understanding of costing, budgeting and finance concepts and the understanding and application of related processes and procedures.
Proficiency Level: SEASONED – Applies concepts without requiring
supervision, able to provide technical guidance when required
Technical competency 2
Competency Label: – Executive, Business Manager Statistical and Mathematical Analysis
Competency Description: The ability to build, analyse and interpret numerical and non-numerical data to determine potential risk exposure and statistical inferences to inform business decisions.
Proficiency Level: SEASONED – Applies concepts without requiring
supervision, able to provide technical guidance when required
Technical competency 3
Competency Label: Knowledge Management
Competency Description: Ability to put processes in place to support the creation and use of the information, data and intellectual capital that exists in the people who work for the Bank.
Proficiency Level: ADVANCED – Mastered the concept, able to act
independently, provides guidance and training to others
Technical competency 4
Competency Label: Economic Research
Competency Description: Ability to acquire a greater understanding of trade, economics or relevant subject under study through the application of formal research methodologies.
Proficiency Level: ADVANCED – Mastered the concept, able to act
independently, provides guidance and training to others
Technical competency 5
Competency Label: Quality Orientation
Competency Description: The ability to promote and maintain high standards of quality at work.
Proficiency Level: ADVANCED – Mastered the concept, able to act
independently, provides guidance and training to others
Technical competency 6
Competency Label: Journalistic Writing and Editing
Competency Description: The ability to write high-quality material that is accurate, comprehensible and grammatically correct.
Proficiency Level: EXPERT – Provides leadership in this field both within the
organisation and in the larger industry
Technical competency 7
Competency Label: Presentation and communication
Competency Description: The ability to use Microsoft Excel and Powerpoint.
Proficiency Level: Expert – significant experience at preparing presentations to Executive and Board level.
Behavioural Competencies
Behavioural competency 1
Competency Label: Leading Courageously
Competency Description: Believing in oneself, own judgement, skills and experience, and using this self-confidence to challenge others for the
benefit of Standard Bank.
Behavioural competency 2
Competency Label: Seeking Deeper Understanding
Competency Description: Is actively curious, seeking a deeper, broader and more objective understanding, upon which to base commercial acumen,
strategic decisions and actions.
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Behavioural competency 3
Competency Label: Influencing Others
Competency Description: Effectively and strategically influences across the organisation, based on previously established credibility and respect, as well as understanding the organisational dynamics, politics and
interpersonal context.
Behavioural competency 4
Competency Label: Generating Ideas
Competency Description: The greater the number of alternative ideas or solutions generated, the greater the probability of finding a good solution. This competency is about how fluent an individual is at generating ideas, the number of ideas they generate and how confident they are in their ability to generate unusual ideas or favour radical solutions. This is further
enhanced by the extent to which an individual enjoys the creative process.
Behavioural competency 5
Competency Label: Exploring Possibilities
Competency Description: Exploring possibilities is about individuals being effective at displaying behaviours associated with different situations or problems. Individuals are required to look at a problem and define it in an abstract manner. “Unpacking” a problem in terms of its underlying principles and basing the problem on sound theory typically allows for deeper insight into the true nature of the problem. This makes the nature of the problem more complete, more meaningful and therefore longer
term sustainable solutions more likely.
Behavioural competency 6
Competency Label: Providing Insights
Competency Description: This dimension is about providing insight with regards to aspects that are likely to have an impact on the organisation. It is about making it clear to others what the implications of internal and external organisational environmental factors and processes are on the
competitive position of the organisation. “Providing Insights” should be
done with a focus on improving the situation.
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Behavioural competency 7
Competency Label: Examining Information
Competency Description: This competency serves to aid effective problem solving and requires being effective at probing and analysing situations efficiently and accurately. This competency is important because without sufficient analysis, effective solutions become less probable. In addition, poor analysis makes it more likely that individuals become confused and anxious, bored, error prone or overwhelmed by detail, which also impacts
negatively on successful problem solving.
Behavioural competency 8
Competency Label: Interpreting Data
Competency Description: This competency is about interpreting data accurately with an emphasis on the processing and interpretation of
numbers. This competency also includes the utilisation of technology.
Behavioural competency 9
Competency Label: Showing Composure
Competency Description: This is about the extent to which individuals can remain calm under pressure and maintain poise before and during important events. As such, the competency addressed in this document is concerned with the extent to which individuals show behaviours that lead
to the effective handling of pressurised situations.
Behavioural competency 10
Competency Label: Checking Details
Competency Description: This competency is concerned with the careful checking and confirmation of details in a task. Another behaviour
associated with the “Checking Details” competency is being accurate. Being accurate requires individuals to have a strong quality orientation as well as to be thorough and detailed in their approach when completing tasks in
order to avoid making mistakes.
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Behavioural competency 11
Competency Label: Producing Outputs
Competency Description: This competency is about ensuring that tasks are completed within the given time-frame. Behaviours that are emphasised in this competency include working at a fast pace, maintaining productivity and multi-tasking.
