Senior Specialist; Process Design & Workflow Integration at CRDB Bank
Job Reporting to: Senior Manager: Enterprise Change Management
Location: CRDB HQ
Job Purpose
This role aims to collaborate closely with stakeholders to comprehend their needs and requirements and leverage that information to develop process designs that align with those needs. Additionally, this role ensures the smooth integration of various systems and processes to enhance efficiency. Finally, the role ensures effective change management to facilitate process adoption and optimization.
Recommended:
Principal Responsibilities
- Develop improvement strategies to promote efficiency and excellence by analyzing current operations and creating short-term and long-term plans, budgets, and roadmaps with diverse teams for process and operating model improvement.
- Translate business concepts into workable and effective processes that align with the organization’s strategic goals, including formulating the operations development strategy to facilitate the identification of job redesign and reengineering opportunities.
- Break down complex policies into simple processes by developing agile business processes following best practices and market demands.
- Build end-to-end integration of system design with existing or new processes to ensure they work together seamlessly.
- Facilitate process innovation programs to spur improvement, including designing and conducting creative competitions and workshops for process awareness.
- Conduct change management sessions to accelerate the adoption of processes by developing and drafting change management and communication plans, messaging, and supporting documentation to help drive transformation in the business.
- Create an environment for stakeholders to understand and refer to processes by engaging key stakeholders to translate unit strategies into operational frameworks and advise end-to-end process improvement.
- Providing guidance and advice to management on the most effective and efficient use of resources to drive performance, service excellence, and positive, measurable business results.
- Perform any other duties as may be directed by superiors from time to time
Read Also:
Education, Qualifications & Experience
- Bachelor’s degree in any relevant field from an accredited institution, preferably in technology, Data Science, Business Management, or Mathematics.
- Demonstrated track record and experience with at least 3 years in change management, business processes, technology adoption, developing value-based solutions and propositions, and experience in designing transformation programs.
- Accreditation in Lean, Six Sigma, or other process improvement methodologies and project management.
Desired Behavioral Competencies:
- Attention to detail.
- Accountability
- Integrity and honesty
- Adaptability
- Time Management
- Emotional intelligence
- Stakeholders’ management
Read Also:
Desired Technical Competencies:
- Critical thinking
- Structured writing
- Value and Quality Management
- Project management
Deadline: 6th July 2023
Senior Manager; Enterprise Change Management at CRDB Bank
Reporting to: Head of Business Transformation
Location: CRDB Bank HQ
Job Overview:
The Purpose of the job is to lead and manage complex enterprise-wide change initiatives to improve the efficiency and effectiveness of the bank’s processes, structures, technology, policies, and culture. The role works closely with senior management to identify opportunities for change, develop strategies, measure success, and provide feedback. Moreover, the role ensures changes are executed efficiently and with minimal disruption to business operations and involves significant engagement with stakeholders to ensure effective communication and adoption.
Key Responsibilities:
- Lead cross-functional teams to execute change initiatives, ensuring consistency and effectiveness of change management practices within budget and quality standards.
- Develop and implement change management strategies, tools, and frameworks to support business strategy and objectives, including adoption and resistance management plans.
- Develop short and long-term plans, budgets, and roadmaps for operating and business model improvements with diverse teams.
- Deploy and facilitate transformational and reengineering programs from concept to closing for operational efficiency and effectiveness.
- Analyze operations, processes, structures, decision flows, and service quality to identify improvement opportunities and enhance productivity, capacity, and quality.
- Document business processes, rules, policies, and procedures, following best practices and ensuring an appropriate governance framework.
- Build organizational change management and knowledge transfer capabilities by providing team guidance and support.
- Conduct workshops for expert training on business process analysis, change management, and value proposition development.
- Develop and implement integrated communication and messaging plans to ensure effective communication of change initiatives with senior management and relevant stakeholders.
- Provide guidance and support to integrate change management activities into project plans and deliver measurable business results.
- Monitor and report on the progress of change initiatives, track key performance indicators, identify risks and issues, and recommend corrective actions.
Qualifications and Requirements:
- The ideal candidate for this position should have a bachelor’s degree in business administration, Information Technology, Organizational Development, Change Management, Project Management, or a related field.
- They should also have professional certifications in change management, project management, and/or process improvement.
- The candidate should have at least 5 years of experience leading and managing strategic change initiatives and a deep understanding of change management best practices, tools, and techniques.
- The candidate should have excellent communication, presentation, and interpersonal skills and be able to build relationships, influence, and collaborate with stakeholders at all levels of the organization.
Competencies:
- Strong business acumen and strategic thinking
- Problem-solving skills
- Communication skills
- Leadership and people change
- Strategic planning and project management
- Tech-savvy
Read Also:
Deadline 8th July
Enterprise Business Architect at CRDB Bank
Job Reporting: Head of Business Transformation
Job Location: CRDB Bank HQ
Job Purpose
The purpose of the job is to be responsible for driving and building our Business Architecture practice by providing leadership and direction to the process design and workflow integration and other areas of the business to ensure alignment with the CRDB vision. The role will act as the custodian for the bank’s operating model and business process documentation.
Principal Responsibilities
- Lead the Development of improvement strategies to promote efficiency and excellence by analyzing current operations and creating short-term and long-term plans, budgets, and roadmaps with diverse teams for process and operating model improvement.
- Translate business concepts into workable and effective processes that align with the organization’s strategic goals, including formulating the operations development strategy to facilitate the identification of job redesign and reengineering opportunities.
- Embedding continuous improvement thinking and process excellence in the business by working with business teams, heads, and the senior leadership team.
- Lead the development of Enterprise-wide business architecture capability across CRDB business streams and defined a future-state business architecture to enable CRDB’s strategic ambition.
- Championing the use of capability-led architecture and adoption of good practice across change and transformation.
- Apply and utilize business modelling methods to help identify gaps in organization capabilities which can be used as a corporate knowledge resource available to project-level initiatives and executive decision-making.
- Acts as a subject matter expert in the development of business architecture framework, tool suite selection and design and methodology development.
- Facilitate process innovation programs to spur improvement, including designing and conducting creative competitions and workshops for process awareness.
- Create an environment for stakeholders to understand and refer to processes by engaging key stakeholders to translate unit strategies into operational frameworks and advise end-to-end process improvement.
- Perform any other duties as may be directed by superiors from time to time.
Education, Qualifications & Experience
- Knowledge of process improvement methods such as Lean/Six Sigma.
- Experience of working within financial services – specifically Banks.
- Minimum of 3 years’ experience in Business Architecture practice, process design and workflow integration.
- Knowledge of financial services processes.
- Leading through change.
- Business operations
- Drive operational effectiveness.
- Manages stakeholders effectively.
- Business improvement experience (process automation, Lean, Six Sigma)
Desired Behavioural Competencies:
- Attention to detail.
- Listening skills
- Accountability
- Integrity and honesty
- Adaptability
- Time Management
- Emotional intelligence
- Stakeholders’ management
Read Also:
Desired Technical Competencies:
- Critical thinking
- Structured writing
- Value and Quality Management
- Project management
Deadline 12th July
