Chargeback Analyst at Absa
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With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
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Job Summary
To provide specialist advise & support in the maintenance & analysis of banking activities & initiatives in order to provide accurate reports & information to relevant stakeholders, through the execution of predefined objectives as per agreed SOPs. Selecting this role has a compensation & benefit impact in Tanzania. Please contact Reward for details.
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Job Description
To manage the Cards Operation Processes at the back end with the main function being to:
- Performing cards Scheme settlements (VISA, MASTERCARD, AMEX and UPI)
- Responsible for the analysis on scheme Performance & MI
- Supporting and advising business on related charges, interchanges, fees and other income lines
- Participate in all cards related projects and UAT.
- Handling Chargebacks, Re-presentments and other cards related disputes.
- To support other card operations activities
- Responsible for the control and monitoring of cost elements within the unit.
- Responsible for the integrity of the quality and service in the appropriate unit to ensure no lapses.
- Establish and maintain effective working relationship with internal and external customers.
- Ensure that service levels are maintained and adhered to.
- To direct and motivate staff.
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
