Transport Executive at Sense of Africa
The Transport Executive/Assistant will interact with the Transport Department staff by addressing general maintenance works and resolving minor break down for vehicles on service away from the head office, generally providing a higher level of Mechanical/Electrical and diagnosis support on an expected issues to be resolved.
Holder of Bachelor degree in transport and logistics, Human resource, Business or public administration or equivalent. Age range of 30 -45years, At least 5 years of experience. Women are encouraged to apply.
v Work closely with the Head of Transport to ensure safe, effective, efficient and responsive service delivery to our clients
v Assist the Head of Transport in driver guide orientation, driver evaluation and training
v Promote safe work practices in accordance with Occupational Health and Safety, Board Policy, and supervisor’s directives.
v Enhance good relationships with the suppliers
v Keep a motivated team of Transfer drivers
v Monthly reports to Head of Transport
Duties and responsibilities
v Responsible for the activities associated with the transportation, tourism and fleet management.
v Assist the Head of Transport with the administration of company and hired vehicles for Transfers and excursions
v Manage all the drivers and their routines, shifts and fuel
v Maintain vehicle utilization logs and reports as per stipulated timelines
v Maintain vehicle files, together with other transport administration files
v Provide the security guard with a Translog (Transfer overview and issue Gate passes) two days out
v Manage the Translog (allocate the daily transfers and excursion bookings) and communicate to the drivers and customer care supervisor in a timely manner
v Communicate changes to the Transfer drivers and re-allocate if necessary
v Process and monitor utilization of drivers for Transfers and excursions
v Provide, coordinate and manage transport for the Customer care team as well as guides (IMO’s)
v Manage and summarize the Transport log books for Company fleet, and submit, on a monthly basis to the accounts department
v Manage out-sourced transfers and excursions services/sub-hires, and ensure provision of quality services as per the Service Level Agreements
v Communicate closely with the Customer care team supervisor for customer care team duty allocation
v Allocate and stock management of any giveaways, water, wheel covers, stickers and any other items including agents‘ marketing collateral stationery and alert procurement timely
v Assisting in providing innovative solutions to current challenges encountered and enhance how new transport suppliers (Sub hires) are identified and incorporated
v General office duties including administrative work
v Alert management immediately when detecting any inconsistencies in the system, procedures and/or the work of individuals or an entire group to help to avoid fraud cases or to detect them at the earliest possible moment.
v Performing any other duties as assigned by the supervisor
v Evaluates, records, and responds to additional/special service
v Assists in trouble shooting and resolving safety, service, and operational issues
v Ensure correct estimates in transport planning system
v Meet on time delivery (OTD) requirements and follow on discrepancies with suppliers and Customer Service
v Comfortable with adherence to the rules of the operation;
v Ability to remain calm and in control under pressure;
v Fully checkable 5-year employment/education history;
v Good general standard of health;
v High degree of initiative;
v Full Tanzania driving licence;
v Smart professional presentation;
v Good communication and interpersonal skills;
v Flexible and adaptable.
v High integrity
v Clear understanding of work ethics
v Excellent analytical ability
v Accuracy and attention to detail is essential for this role
v Be willing to undertake any training required to learn new methods and skills
v Relevant degree or training in office administration, procurement, Logistics, fleet Management
v Fluent in English and Swahili
v Outstanding leadership talent
v Service-oriented, honest, hands-on personality and adapts well with change
v Excellent interpersonal and communication skills
v Ability to interact with superiors, peers and subordinates
v Problem solving
v Continuous Improvement mindset.
v Software skills such as Excel, Access, Visio, Power Point highly preferred
HOW TO APPLY:
Qualified candidates are invited to share Cover letter, CV and Academic Certificates no later than 31st a March, 2023 to firstname.lastname@example.org. THE EMAIL SUBJECT SHOULD BE “APPLICATION FOR TRANSPORT EXECUTIVE”.
We will contact only shortlisted candidates.
Tour Consultant at Sense of Africa
Our Client is one of the leading Safari Destination Management companies in Arusha and they are looking for Tour Consultant.
General Role Description
The role of the Tours Consultant is to receive, analyze and process tour requests according to the company’s uniformed quality service delivery standards so as to maximize company‘s turnover. The Tours Consultant is further responsible for on the job training in the consulting area, assisting with the smooth running of the department and checking the completion of tour requests according to set standards. Our client operating in many markets and candidates will need to be capable of muliti-tasking and English or any EU language skills would be an advantage. The role has flexibility options but ideally successful applicants will spend most of their time in office
Specific Duties & Responsibility (Day to day activities)
Tour Consultant reports directly to the Team Leader in their market cluster.
Accountable for the daily processing of all relevant incoming requests, according to set standards.
Specific Duties & Responsibility (day to day activities)
v Receive enquiry, opening tour file, evaluate and respond, preparing quotations
v Confirming bookings, process all administrative functions such as booking tours, making reservations, receiving confirmations, reconfirmations, maintaining tour file, invoicing Agent
v Issue vouchers as applicable to suppliers.
v Attend to all supplier queries relating to tour files
v Prepare tour file, guest envelope, book vehicle; calculate water allowance, brief tour guide on all pertinent aspects of the tour.
v Ensuring all tour related data is input into the Tour plan System.
v Complete all final activities before closing files.
v Ensure all booking SOP’s are adhered to.
v Develop and maintain close agent relationships.
v Updating all received requests on the Hub on a timely basis.
v Ensuring that Agent / VIP tours are communicated to the Team Leader well in advance.
v Informing the Team Leader on challenges the team members could be facing, including payment delays and waitlists to get solutions in good time.
v Assisting and guiding other consultants on a day to day basis as and when required by Senior Consultant/Team Leader.
v Conducting regular quality assuarance checks to ensure all files are consistently and accurately updated electronically and in physical files.
v Communicate closely with Team Leader and Head of Reservations.
v Assisting with tasks and any other duties as and when required by Team Leader/management from time to time.
v Providing general and specific advice about different travel destinations in Tanzania
v Drawing up itineraries and ensuring that all the needs of the customers are met
v Making arrangements for transport, accommodation, tours, and activities
v Dealing with and documenting complaints in an efficient and diplomatic manner
v Planning and advertising different promotions
v Making alternative arrangements for customers who have had their trips interrupted by unforeseen issues
v Evaluating customers’ holidays and issuing appropriate feedback forms
v Creating and putting up displays at trade shows
Quotations Duties and Responsibilities
v Acknowledge agents’ emails, prepare accurate and detailed tour proposals in a timely manner.
v Timely acknowledgement and actioning of tour requests from agents as per set guidelines (24 hours acknowledge on receipt of email).
v Ensure accuracy in tour package offers.
v Prepare creative and detailed proposals in the right format.
v Ensuring all quotations are captured in tour plan.
v Ensuring quick turnaround time and professional communication
Reservations Duties and Responsibilities
v Ensure bookings are captured correctly in tour plan and all services are booked.
v Ensure that bookings are correctly captured in tour plan and supplier vouchers are dispatched in a timely manner.
v Understand and correctly process cost and gross prices in tour plan.
v Pursue better yielding on file revenue by negotiating with suppliers for better rates, cancellation fees and FOC’s.
v Ensure bookings are balanced in tourplan.
Streamline File Operations
v Preparation of booking documentation as per the set guidelines
v Compile high quality documentation for clients without errors.
v Ensure handover documentation to operations teams is done 14 days to clients’ arrival.
v Prepare File checklist 45 days to file operations.
v Review of Translog details to ensure Pick & Drop Details are captured correctly and on a timely manner (02 weeks to client’s arrival).
v Ensure costs are captured correctly on tourplan, files are invoiced and have correct margins.
v Constantly ensure margin control for each agent as per the set mark-up guidelines in tourplan.
v Ensure all bookings are invoiced in tourplan by month end.
v Ensure payments to suppliers on prepayment are done in a timely manner.
v Minimize Credit Note refunds on files due misquoting or booking of incorrect services.
v Ensure files are paid by agents without credit facility on a timely manner.
v Bachelor degree level education preferably in Tourism and Hospitality Sectors
v MUST have at least 2-5 years’ experience as a tour consultant in Tanzania
v Experience in liaising with international travel agents/partners.
v Excellent planning and organizational skills.
v Self –motivated, Confident and outgoing personality.
v Ability to multi-task and get things done to completion.
v A Team player with good interpersonal, communication skills and Strong Customer Services.
v Excellent networking and prospecting skills
v Strong Communication skills – verbal and written
v Attention to detail and with an analytical mind
v Time Management and Organization Skills
v Stress Management and conflict handling
We encourage Candidate with previous experience in High end tour operation in Tanzania or Zanzibar to apply.
The successful candidate will be based in Arusha Tanzania.
HOW TO APPLY
Qualified candidates are invited to share Cover letter, CV and Academic Certificates no later than 31st a March, 2023 to email@example.com. THE EMAIL SUBJECT SHOULD BE “APPLICATION FOR TOUR CONSULTANT”.
We will only contact shortlisted candidates.
CUSTOMER SERVICE REPRESENTATIVE JOB VACANCY (1 POSITION)
Our Client is one of the leading Safari Destination Management companies in Arusha and they are currently looking for Customer Service Representative.
The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service.
Assist the Customer Care supervisor in ensuring that the department runs as effective as possible so that all company clients receive the highest standard of Customer Care/ Services that will exceed their expectations.
v If need be: Meeting and seeing off arriving clients from/to their flights and safaris.
v If need be: Debriefing the safaris with accurate and comprehensive information and service for both the clients and the drivers.
v Assist in the allocation of the Customer Service Representatives and ensure that they are done efficiently.
v Receive feedback forms from the Customer Service Representative.
v Capture and monitor all feedback and complaints and evaluate them.
v Maintain a harmonious working relationship with hotels/airline personnel to ensure preferential handling of Company guests.
v Assist in problem solving of difficult clients and handle complaints
v Doing daily reports on all the irregularities on flights and any other complaints from guests.
v Keeping a clear and accurate filing system for company related documents which should be accessible at all times.
v Be aware of company procedures in case of emergencies.
v Provide feedback and any ideas for improving customers satisfaction
v Updating the office on any new developments in hotels or the airport.
v Handle lost/damaged luggage effectively
v Be reachable 24 hours while on duty
v Alert management immediately when detecting any inconsistencies in the system, procedures and/or the work of individuals or an entire group to help to avoid fraud cases or to detect them at the earliest possible moment
v Any other duties pertaining to customer service that the company will deem necessary in improving the quality of service to company clients
v Any other duties as may be assigned from time to time
v Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
v Work closely with reservations & Safaris Manager to ensure control of safaris by ensuring any inconsistencies during quoting and confirmation phase are resolved in a timely manner with agents as well as be available to solve any client issues arising while on safari.
v Developing safari rates, sharing and updating rates changes with the company’s agents, advising the team on timing and charges for trip cancellation and familiarization (FAM) trips.
v Work closely with sales and marketing team and be part of marketing research to identify selling possibilities and evaluate customer/agent’s needs.
Professional and interpersonal details
v Diploma in Tour Operations/Customer Care
v Computer literate and competency in Tour plan operating system and Excel will be an added advantage
Experience and Skills:
v A minimum of 5 years of hospitality Customer care management.
v Ability to effectively listen, communicate and perform diplomatically with internal and external stakeholders, agents, guests and staff in all situations.
v Have the ability to work through periods of high demand and ready to work on weekends.
v Demonstrated passion for excellence with respect to treating and caring for customers
v Strong decision making, analytical, reasoning and problem solving abilities
v Strong detail orientation and excellent communication/listening skills
v Willingness to work within a flexible schedule
v Highly developed sense of integrity and commitment to customer satisfaction
v 3 years of experience in customer service in the tourism and hospitality industry
v Highly developed sense of integrity and commitment to customer satisfaction.
v Report Writing & Communication Skills (both oral and written)
v Planning, Organization and Negotiation Skills
v Prolonged periods sitting at a desk and working on a computer is something qualified candidates should expect.
v Must be able to attend many phone calls on daily basis.
HOW TO APPLY:
Qualified candidates are invited to share Cover letter, CV and Academic Certificates no later than 31st a March, 2023 to firstname.lastname@example.org . THE EMAIL SUBJECT SHOULD BE “APPLICATION FOR CUSTOMER SERVICE REPRESENTATIVE”.
We will contact only shortlisted candidates.