VIP Account Manager
JOB SUMMARY
We are looking for a skilled VIP Account Manager to oversee the company’s relationship with its VIP customers. You will be responsible for obtaining and maintaining long-term KEY customers by understanding and meeting their needs daily.
Recommended:
The ideal applicant will be able to identify the needs and requirements of customers to better promote our company’s solutions and achieve mutual satisfaction.
RESPONSIBILITIES
- Developing and managing a portfolio of VIP accounts to ensure they do not turn to competition
- Acquire a detailed understanding of VIP customer needs and requirements
- Expand the relationships with existing customers by constantly proposing solutions that meet their queries
- Ensure that the portfolio of customers is up to date on product market options and new releases.
- Serve as a liaison between VIP customers and internal departments.
- Resolve any issues or problems faced by customers in a timely manner to maintain trust
- Play an integral part in attracting new customer leads that will turn into long-lasting relationships
- Prepare regular reports of progress and forecasts to internal stakeholders using set key account metrics.
- Upselling bonus packages to customers
- Achieving weekly targets as set by management.
- Ensuring high levels of customer satisfaction for a portfolio of VIP customers
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REQUIREMENT
- Proven experience as an Account Manager
- Apt knowledge of Sports Betting
- Experience in sales and providing solutions based on customer need
- Strong communication and interpersonal skills with an aptitude for building relationships with professionals of all organizational levels
- Excellent organizational skills
- Ability in problem-solving and negotiation
- BSc/BA in relevant field
Deadline: 15.08.2022
