Vodacom is a leading and purpose-led African connectivity, digital and financial services company.
From our roots in South Africa, we have grown our business to include
operations in Tanzania, the Democratic Republic of the Congo (the DRC),
Mozambique, Lesotho and Kenya.
JOB TITTLE;Product Operations Executive
Posting Country: Tanzania, United Republic of
Full Time / Part Time: Full Time
Contract Type: Fixed Term Contract
At Vodacom, we’re working hard to build a better future. A more
connected, inclusive and sustainable world. As a dynamic global
community, it’s our human spirit, together with technology, that
empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and
communities across the world. Delighting our customers and earning
their loyalty drive us, and we experiment, learn fast and get it done,
together.
With us, you can be truly be yourself and belong, share inspiration,
embrace new opportunities, thrive, and make a real difference.
Description
Role purpose:
• To ensure and support all internal divisions in the effective
performance of their operational processes related to M-Commerce
products and services.
Key accountabilities and decision ownership
• Work with IT, Vodafone and other M-Pesa teams; to support upgrades,
M-Pesa configuration changes, Change requests and incidents.
• Work with Finance, Customer Service, Sales, Revenue Assurance &
Fraud and any other relevant teams as 2nd line support for business
customers or any M-Pesa issue related.
• Able to design M-Pesa Product solution as per Business requirements to implementation.
• Support all M-Pesa projects from Product development team to deliverance.
• Ability to convert ideas into M-Pesa system design to implementation.
• Undertake any other duties as assigned by line manager.
Core competencies, knowledge and experience
• Strong Analytical skills – able to assess M-Pesa system issues with quick resolution.
• Meticulous attention to M-Pesa product design.
• Able to work with speed and high level of accuracy towards M-Pesa configurations and tight deadlines.
• Impeccable ethical standards and conduct.
• Customer focussed – passionate about delivery of results to internal and external customers
Must have technical/professional qualifications:
• 2+ years’ experience industry or functional experience.
• Good communication skills with fluency in English & Kiswahili.
• IT background.
• Build and maintain relationship with key stakeholders in the value chain.
• Troubleshooting skills –identify issues, root cause, recommend or implement solutions.
• Project knowledge and experience would be advantageous.
Key performance indicators:
• Accurate and timely implementation of new M-Pesa changes such as Tariffs change and fixes of raised issues.
• Support daily M-Pesa operations – delivery of results and SLAs.
Modern Marketing Leadership
Business Acumen
Complexity Management
Segment Strategy and Planning
Always on Marketing
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very
best people by offering a flexible, motivating and inclusive workplace
in which talent is truly recognized, developed and rewarded. We believe
that diversity plays an important role in the success of our business
and we are committed to creating an inclusive work environment which
respects,
values, celebrates and makes the most of people’s individual
differences – we are not only multinational but multicultural too. At
Vodacom you will have access to our excellent flexible benefits
programme that you would expect from any global company.
JOB TITTLE:Digital Lending Executive
Posting Country: Tanzania, United Republic of
Full Time / Part Time: Full Time
At Vodacom, we’re working hard to build a better future. A more
connected, inclusive and sustainable world. As a dynamic global
community, it’s our human spirit, together with technology, that
empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and
communities across the world. Delighting our customers and earning
their loyalty drive us, and we experiment, learn fast and get it done,
together.
With us, you can be truly be yourself and belong, share inspiration,
embrace new opportunities, thrive, and make a real difference.
Reporting to the Manager-M-Commerce Product Development. The role
involves execution and implementation of digital lending products
roadmap based on the strategic direction of the company.
KEY ACCOUNTABILITIES
1. Execute the Lending product portfolio as per the strategy aligned.
» Drive day to day products initiatives as per the aligned strategy.
This means to ensure customers are well engaged through BTL, ATL and
Digital campaigns with regards to lending products.
» Develop, execute and manage implementation of lending products
adoption strategy. This include creation of tentative business case and
ensuring objectives are meet.
» Ensure deliverable of revenue targets on each product line.
» Provide day to day analytical insights and reports on product performance and advice lending manager accordingly.
2. Execute and manage Lending products roadmap.
» Bring about innovation of new Lending product to fit the market need and drive M-Pesa ambitions on digital lending space.
» Continuous review, evaluate and enhance the current product
offering. To ensure that all products offered are in-tune with customer
needs and deliver an excellent customer experience and profitability.
» Drive execution of products enhancements as per the roadmap stipulated.
» Develop, engage and execute new strategic partnership with
financial institutions and other stakeholders with regards to lending
products and services.
» Together with Lending Manager drive business negotiations with partners and ensure M-Pesa ambitions are met.
4. Business intelligence
» Provide business insights on customer behavior and advice on
different plans to ensure growth and adoption of Lending products to
deliver performance and revenue growth.
» Deliver Customer Surveys and research insights with regards to
offered Lending products and services in order to capture customer
needs, concerns and margining requirements.
» Drive integration with CVM platforms in delivering of product initiatives growth.
5. Product Compliance
» Ensure all products/business development principles and standards
set by Vodacom are adhered towards implementation of new and existing
products. To ensure that all necessary documents are provided and
submitted.
» Provide key updates to the Financial service regulations and ensure
all products and services and delivered as per the stipulated
regulations.
» Support product regulatory approval and risk and compliance management.
QUALIFICATIONS & EXPERIENCE
1. Bachelor Degree in Commerce, Economics, Financial technology or related fields.
2. Banking and/or Financial Services experience, preferably with experience of digital financial products.
3. Strong analytical skills, conceptual thinking, problem solving ability and strong business acumen.
4. Advanced Microsoft Excel and PowerPoint. Knowledgeable with MsQL and Database is a key adding advantage.
5. Strong understanding of all aspects of local markets and needs of customer.
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very
best people by offering a flexible, motivating and inclusive workplace
in which talent is truly recognized, developed and rewarded. We believe
that diversity plays an important role in the success of our business
and we are committed to creating an inclusive work environment which
respects, values, celebrates and makes the most of people’s individual
differences – we are not only multinational but multicultural too. At
Vodacom you will have access to our excellent flexible benefits
programme that you would expect from any global company.
