Employment Vacancies at at NBC Bank



Corporate Recovery Manager-legal

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

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Job Summary

 Be member of NBC Business Support and Corporate Recoveries Team with responsibility for the delivery of recovery strategies to a portfolio of Corporate Customers experiencing financial distress
• Responsible for determining the objectives, strategies and actions that need to be adopted to address business-risk issues, reduce the Bank’s risk, and achieve managed exit/recovery solutions so that the bank realizes the maximum return in the shortest possible time.
• Responsible for a portfolio made up of the most involving and complicated corporate and business banking recovery accounts, a selection of which have the highest provisions raised on them, those with the highest exposures, and those which are politically sensitive.
• Ultimately responsible for all EWL 3 and classified corporate accounts in-country. Proactively review and identification of all accounts on clean and EWLs that are to be transferred to Recoveries
• Acts as a point of contact for the local Credit Risk Director, and BBS team throughout EWL to discuss specific problems, and recommending solutions or strategies in acting capacity in the absence of BBS&CR Team Leader
• Act as a liaison of the department with Legal, RCU, Finance and BBS Group

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Job Description​

Main Accountability and approximate time split

Recoveries and Service =75%
  • Lead detailed negotiations with customers, sometimes in conjunction with Relationship Managers, regarding the agreement to, and implementation of, strategy, e.g. Settlement proposals, etc.
  • Lead proactive formulation and implementation of strategies on managed exits/recoveries.
  • Manage relationships with customers in a manner which, through professional communication of often uncomfortable messages manages customer satisfaction and enhances the banks Brand.
  • Manage politically sensitive customers and recover debts from them in a professional manner which leaves a good impression of them about the bank.
  • Act as a reference point for Corporate Recoveries and credit teams for discussions on specific cases or where more general input from a BBS & CR “specialist” is required.
  • Ensure appropriate recovery is achieved and generally provide pragmatic and effective legal support to general management and business functions on impaired debts of the bank
  • Manage the achievement of service levels and quality.
  • Prepare and submit necessary returns to the local regulatory authorities and Head Office on impaired debts
  • Ensure that the necessary sanctions are obtained from superiors for strategies and expenditure whenever necessary.
  • Be the secretary of the local Board’s Loans Review Committee, and also the Provisions Committee and be the custodian of the minute books of the Committees.
  • Raise provisions if required.
  • Sanction of Case Manager Applications within own discretion.
  • Prepare and submit reports to CMC, the local Board, and its sub-committees.
  • Monitor the relationships with the bank’s service providers, especially with regards to fees charged by lawyers and service level agreements with them.
  • Ensure that all classified corporate files are properly maintained and have up to date file notes.
  • Ensure data integrity is maintained.
  • Prepare summons instructions to external lawyers and manage recovery of debts through the courts, including disposals of debtors’ assets.
  • Manage relationships with external service providers such as liquidators, executors, sheriffs, messengers of court, accountants, receivers, judicial managers, valuators etc who provide services to matters in Corporate Recoveries.
Business and Risk Management -20%
  • Progress the recovery of debts on classified Corporate accounts and ensure their compliance with local regulatory requirements and the bank’s internal procedures
  • creation and updating of CCRS / Credit Applications ensuring mandatory policy and procedures have been adhered to and that technical and security matters are correct
  • Develop network of contacts internally and also with local external professionals in order to maximize effectiveness in assisting customers.
  • Promote the BBS & CR team to internal audiences (including relationship and credit teams and group companies) and professionals.
  • Transfer account responsibility out of team when appropriate, including possibly to a BBS Team
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Staff Management-5%
  • Responsible for a small section within the Team
  • Set objectives, drive performance and provide feedback to ensure targets are met.
  • Use management information to monitor and provide feedback to ensure targets are met.
  • Identify risk skills gaps, and communicate and meet identified training needs by effective coaching and counseling.
  • Provide assistance and advice to team members in formulating strategies regarding the more complicated accounts in their own portfolios
Bachelor`s Degrees and Advanced Diplomas – Law, Digital familiarity (Meets some of the requirements and would need further development), Experience in a similar environment at junior specialist level, Openness to change (Meets some of the requirements and would need further development), Process optimisation (Meets some of the requirements and would need further development), Reasoning (Meets all of the requirements), Risk Management (Meets all of the requirements)

Manager: Card Issuing

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

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Job Summary
The ideal candidate for the Card Issuing Product Manager position at NBC Bank will have knowledge of financial products and services and should have experience in analysis and logical problem solving and must possess report writing skills as well as good communications and business skills. This position is responsible for the over-all performance the Bank’s Debit, credit and Prepaid card portfolios for both consumer and commercial cardholders. Collaborate with and at times lead internal strategic partnerships:
• Community Banking & Incredible Bank to optimize welcome, on boarding and retention activities;
• Marketing to promote product awareness;
• Finance to construct income projections; 4) Deposit Operations to provide service level expectations and;
• IT to enhance feature/functionality capability. Manage external partnerships and service providers
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Job Description​
  • Create and execute a cohesive strategic card product plan that optimizes: debit and prepaid card issuance, activation and utilization and; credit card portfolio performance.
  • Champion product development, product enhancements, product elimination, and new feature/functionality that deliver best in class solutions that lead to optimum customer service, quality, accuracy and responsiveness.
  • Have command of the intricacies of each card-based payment product and serve as the in-house expert on credit and debit product-related issues.
  • Create and track key performance indicators, conduct industry trends and peer group comparisons.
  • Work with all levels of management in product development, as well as collaborate with internal departments on evaluation, implementation launch, and ongoing servicing.
  • Monitor industry trends consumer/commercial demand and evaluate both financial Institutions and non-traditional competitor practices and pricing. Leverage industry data, market research, key learning’s, and best practices to add value and deliver relevant insights and data rich recommendations.
  • Develop annual and ongoing financial forecasts, manage actual variances to plan, including identification of corrective tactics as they develop (across both short and longer-term horizons).
  • Provide second level support to achieve company sales goals.
  • Responsible for effective enterprise-wide dissemination of knowledge about card-based products and services offered by NBC.
  • Serve as lead contact for compliance functions related to card specific regulatory requirements.
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Bachelor`s Degrees and Advanced Diplomas – Business, Commerce and Management Studies, Experience in a similar environment, Visa Issuing – Visa

Relationship Manager; MSME

Job Summary
To provide advice and support in the development and implementation of Micro, Small & Medium Enterprises (MSME) business development across NBC Network
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Job Description​
  • In collaboration with Credit Unit, to participate on the review of the Credit Policy and Credit Manual to incorporate new  product developments in the microfinance  lending, operating, business and regulatory environment.
  • Monitor effectiveness of MSME products by reviewing relevant product reports on a monthly basis to determine the effective of the product.
  • To initiate   and conduct customer engagements such as customer’s forums, focus group discussion, and workshops to identify customer’s needs, building and strengthening relationships to ensure retention of customers in line with business needs.
  • To devise and manage initiatives for deposit mobilization initiatives for MSME   customers to ensure targeted growth in deposits is achieved.
  • Together with credit unit, initiate, coordinate and conduct  capacity building sessions ( Clinics ) to Branch members/lending staff to ensure their performance is aligned with business goals and objectives
  • To identify and negotiate on MSME business opportunities and develop specific plans to acquire business in order to increase MSME portfolio in line with business targets.
  • To review branch MSME operational activities and support them to meet their assigned targets.
  • Respond to queries related to MSME business and provide the necessary information needed during internal and external audit.
  • Ensure  compliance to MSME  procedures  in all engagements
  • To monitor performance of MSME loans on monthly and advice prompt action to be taken by branches for delinquent cases.
  • Work closely with branches to ensure adherence to all terms and condition of approved loans.
  • To ensure all MSME business compliance risks are addressed along with the solutions during development of the new MSME products.
  • To develop and maintain a product range of MSME business   to ensure customer needs are addressed
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Bachelor’s Degree – Business, Commerce and Management Studies, Business and Operations Management (Meets some of the requirements and would need further development), Commercial mindset – Senior (Meets some of the requirements and would need further development), Creative and innovative thinking (Meets some of the requirements and would need further development), Customer Excellence – Service Delivery (Meets all of the requirements), Effective communication – Basic (Meets all of the requirements), Entrepreneurial thinking (Meets all of the requirements), Experience in a similar environment, Product and/or Service Knowledge (Meets all of the requirements)

Manager: Digital Innovations and Solutions

Job Summary
This is enriches passion, a resource become a hub withing Digital banking to ensure we arrive to our aspirations in Digital transformation, to innovate new digital products,define new digital processes. Hence caring major responsibility of ensuring all digital products undergo improvements, upgrades, and change as per market agility. This resource must have exposure to technology, must be capable to match market trends, technologies with what NBC has, Must be able to run comparative analysis between our products, processes and solutions VS market needs. He needs to advice retail and the bank on new products, solution and process which can Assist business to perfom better. Major KPIs for this resource is new products products/services roll-out, Cost cutting digital products, disruptive solutions and processes improvement.
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Job Description​
Product Enhancement: Remain abreast of industry standards to identify new product opportunities. | Risk and Control: Continuously review product processes to identify areas of real and potential risk within the Product | Product Analysis: Review Product process to continuously look for enhancements within the product process | Stakeholder Management: Manage relationships with critical stakeholders such as tech, operations, channel etc to ensure optimal product delivery end to e
  • The role is to find, build and prove propositions which can meet customer and partner needs , strategic growth and drive best customer Experience at NBC.
  • Lead in creation of robust business plans with projects on digital solutions to provide management with a vision of the future P&L of the product road-map.
  • Provide business critical insights in digital propositions and frameworks for understanding  potential evaluation of Banking industry and our digital banking position  using market data and commercial acumen, insightful observation and forecasting  and competitive landscape analysis
  • Participate in building and driving  strategic and operational initiatives.
  • Define digital product market fit in terms of geographic and demographic market selection, market entry and go to market consideration
  • Identify new innovation opportunities to drive revenue, margins and profit growth.
  • Manage and mitigate technology related issues on solutions delivery by ensuring alternatives are identified, communicated and implemented to ensure smooth business operations,
  • Work with senior digital banking and other units to build and exploit strategic alliances and Business partnerships to capture business opportunities for bank to drove financial inclusion and grow the market share
  • Proactive review of customers feedback on products and services developed and ability to followup for improvements and availability.
  • Guide the incubation and pilot phase of new innovations and advise on optimum levels for transfer to Business.
  • Manage performance of implemented innovative ideas and present performance reports to management
Cost management while implementing or designing new digital products/services.
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Agile ways of working (Meets all of the requirements), Bachelor`s Degrees and Advanced Diplomas – BMI – Business Management and Informatics, Commercial mindset – Junior (Meets all of the requirements), Creative and innovative thinking (Meets all of the requirements), Experience in a similar environment at specialist level, Openness to change (Meets some of the requirements and would need further development), Reasoning (Meets all of the requirements), Software design (Meets all of the requirements)