Sales Executive: Mbeya Shop
Posting Country: TZ
Date Posted: 03-May-2020
Full Time / Part Time: Full Time
Contract Type: Permanent
Joining
Vodacom is more than a job, what we do matters. We don’t just carry
minutes, texts and data – we carry people’s lives. And that’s a huge
responsibility. If you think for a minute about the people you rely
on…the likelihood is they rely on us.
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Customers
are at the heart of everything we do and we want to make a difference
to the lives of our customers, and the communities in which we live and
work. We support our people to give something back to the causes that
mean the most to them through helping them give time and money to the
charities they love.
And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.
And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.
Description
The Retail Sales Specialist provides retail sales advice and administration and delivers product sales and services directly to the end customers by matching the products and services to the needs of each customer through the Vodafone Retail network in line with Retail Sales standards and procedures. The Retail Sales Specialist has a good understanding of established policies and processes in Retail Sales and store management gained through extensive practical experience and works with the colleagues in the store to interact directly with customers and focus on increasing sales, exceeding sales target, and elevating the customer experience with Vodafone. They may conduct back-office operational activities to ensure the effective operations of the store. The customer base is mostly consumers but may also include some small business, SOHO (Small Office Home Office) and self-employed customers. Typically reports to the Retail Sales Manager.
Read Also:
* Provides product advice and delivers exceptional sales experience, developing customer loyalty;
* Thoroughly understands Retail Sales policies and procedures through acquired experience, and informs customers accordingly to ensure a high level of customer experience;
* Delivers store based activities, including end-to-end sales, customer services and store management responsibilities;
* May conduct reporting, stock-taking, audits and product launches and other store related activities that enable the store to run effectively;
* Builds trusting relationships with the customer base and represents the brand;
* Uses communication skills to ensure effective collaboration across channels, and with other stores engages with the local community and businesses (eg shopping centre, events, local charities/schools) and acts as an ambassador;
* Delivers tasks related to advocacy of Self-Serve and Digital-Firstfor solving non-complicated service situations;
* Supports and educates the customer around setting up/using their device, assist with technical queries and diagnose and organise repair of faulty devices;
* Identifies cross/upsell opportunities;
* Performs other job-related duties or tasks defined by the manager or resulting from assigned agendas;
* May support in coaching and developing a store team to exceed store performance targets;
Read Also:
- Digital Advocacy
- Competitor Awareness and Cross Sell
- Ownership
- Building Rapport
- Resilience
- Building and Proposing Solutions
- Empathy
- Objection Handling and Negotiation
- Identifies Customer Needs
Read Also:
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.
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Senior Specialist: Product Development
Posting Country: Tanzania, United Republic of
Date Posted: 03-May-2020
Full Time / Part Time: Full Time
Contract Type: Permanent
Joining Vodacom is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.
Joining Vodacom is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.
Read Also:
Customers
are at the heart of everything we do and we want to make a difference
to the lives of our customers, and the communities in which we live and
work. We support our people to give something back to the causes that
mean the most to them through helping them give time and money to the
charities they love.
And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.
And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.
Description
Reporting to the M-Commerce Head of Business Development & Marketing. The role involves managing and implementation of digital lending products and financial services based on the strategic direction of the company.
KEY ACCOUNTABILITIES
1 Manage the financial products offered by M-Pesa
- Ensure commercial targets are met
- Ensure value propositions are aligned to consumer needs
- Drive changes to product if needed
2 Lead business development
- Drive strategic partnerships with Financial institutions
- Lead commercial negotiations together with M-Pesa Commercial Head
- Maintain and enhance relationships with strategic partners
- Support regulatory approvals and risk/compliance management
3 Lead product management
- Lead the deployment of new financial products across consumers and merchants
- Lead pilots of the products
- Lead full scale launch
- Coordinate marketing and operational activities
4 Drive innovation through strategic partnerships
- Develop partnership strategy and drive business development
- Negotiate key commercial and product terms
5 Lead product development
- Design new financial products
- Develop business cases for new products
- Continuous review, evaluate and enhance the current product offering. To ensure that all products offered are in-tune with customer needs and deliver an excellent customer experience and profitability is achieved.
QUALIFICATIONS & EXPERIENCE
• Bachelor Degree in Commerce, Economics, Financial technology or related fields
• Banking and/or Financial Services experience, preferably with experience in unsecured lending to consumers and merchants
• Experience in mobile money is desirable
• Digital product management or relevant consulting experience
• Strong knowledge of mobile money, Fintech and financial services
• Analytical, structured thinker with strong business acumen
• Self-starter with exceptional people, presentation and communication skills
• Solid influencing and negotiation skills
• Passion and commitment to driving mobile money growth and innovation
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.
Reporting to the M-Commerce Head of Business Development & Marketing. The role involves managing and implementation of digital lending products and financial services based on the strategic direction of the company.
Read Also:
1 Manage the financial products offered by M-Pesa
- Ensure commercial targets are met
- Ensure value propositions are aligned to consumer needs
- Drive changes to product if needed
2 Lead business development
- Drive strategic partnerships with Financial institutions
- Lead commercial negotiations together with M-Pesa Commercial Head
- Maintain and enhance relationships with strategic partners
- Support regulatory approvals and risk/compliance management
3 Lead product management
- Lead the deployment of new financial products across consumers and merchants
- Lead pilots of the products
- Lead full scale launch
- Coordinate marketing and operational activities
4 Drive innovation through strategic partnerships
- Develop partnership strategy and drive business development
- Negotiate key commercial and product terms
5 Lead product development
- Design new financial products
- Develop business cases for new products
- Continuous review, evaluate and enhance the current product offering. To ensure that all products offered are in-tune with customer needs and deliver an excellent customer experience and profitability is achieved.
Read Also:
• Bachelor Degree in Commerce, Economics, Financial technology or related fields
• Banking and/or Financial Services experience, preferably with experience in unsecured lending to consumers and merchants
• Experience in mobile money is desirable
• Digital product management or relevant consulting experience
• Strong knowledge of mobile money, Fintech and financial services
• Analytical, structured thinker with strong business acumen
• Self-starter with exceptional people, presentation and communication skills
• Solid influencing and negotiation skills
• Passion and commitment to driving mobile money growth and innovation
Read Also:
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.
