Head of Transaction Banking & Investor Services at NBC
NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.Job SummaryTo lead the design, execution, and performance of NBC’s Transaction Banking & Investor Services (TBIS) franchise, focusing on cash management, collections, payments, liquidity solutions, and custody/investor services.
Recommended:
The role excludes trade finance responsibilities.
It ensures growth in fee-based income, deepens client
relationships, and strengthens NBC’s position as a trusted banking
partner for corporate, institutional, and public sector clients through
effective transactions and investor solutions.
Accountability: – People Management 15%
- Build a strong performance culture anchored on accountability, collaboration, and ethics.
- Identify, develop, and retain high-potential talent within TBIS.
- Ensure clear succession plans for all key positions.
- Promote inclusion, gender diversity, and staff wellbeing.
- Set measurable performance objectives and conduct quarterly reviews.
- Facilitate continuous learning and technical certification across teams.
- Uphold NBC’s leadership standards and values in all team interactions
- Collaborate with CIB Sector Heads and Relationship Managers to cross-sell TBIS solutions.
- Partner with Treasury, Risk, Finance, and Operations for aligned execution.
- Maintain active relationships with regulators and industry bodies.
- Represent NBC at client and market forums to promote TBIS capabilities
- To facilitate support, guidance, advice and training to product managers, in addition to play a strong catalyst role to RMs to support product take-up and usage.
- Responsible for ensuring the cash management and investor services team works closely with the relationship management team to ensure relationship plans are met and all cross-selling and sales targets are met
Accountability: Risk and Control – 5%
- Maintain robust operational risk, compliance, and governance frameworks across TBIS activities.
- Oversee KYC, AML, and transaction monitoring standards in collaboration with Risk and Compliance.
- Integrate ESG principles into cash management and investor service offerings.
- Drive inclusion initiatives and sustainable finance solutions within transaction flows
- Adhere to NBC Limited’s policies and procedures applicable to own role, demonstrating sound judgement and responsible risk management.
- Report all risk events/incidents/issues using the defined process for your business area and help to understand why these happened and how to prevent them in future. Proactively look for ways to improve the control
CRITERIA FOR THE ROLE
Education
- Bachelor’s Degree in Banking, or finance, or business IT or any equivalent qualification / related field
- MBA in Finance or Banking is an added advantage
Experience required
- 5+ years in transaction banking, cash management, or investor services.
- Strong expertise in payments, collections, liquidity management, and custody operations.
- Proven ability to lead teams and manage large corporate relationships.
- Sound understanding of local financial regulations and clearing systems.
- Demonstrated commercial acumen with focus on fee income and balance sheet efficiency.
- Familiarity with ESG and sustainability-linked financial products is an advantage
Read Also:
Knowledge & Skills: (Maximum of 6)
- Strong formal presentation skills to gain acceptance to solutions, both internally and externally
- Strong understanding of payments, collections, and securities custody products
- Excellent comprehension skills to understand and interpret industry data and economic trends
- Financial and investment knowledge enough to drive investors service agenda i.e securities custody
- Excellent diagnostic skills and rigorous approach to problem solving
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