Senior Specialist Value Management at CRDB
Reporting Line
HEAD OF BUSINESS EXCELLENCE
Location
Tanzania Head Office
The key objective of this role is to ensure corporate operations are well coordinated to effectively achieve goals/intended objective, and the most important tasks within departments are strategically selected, monitored and regularly evaluated to improve performance throughout business operation.
Principle Responsibilities
- Bachelor’s degree in business administration, process management, Value chain management, Banking business, Actuarial Science, Business Analytics, or related business field.
- Project Management, customer operation management skills.
- Certified CPT (T)/ACCA, value chain management and project management will be an added advantage.
- Must have at least 3 years of working experience in business operation and value chain management, operating model design, systems analysis in the banking industry, research review, program design and development in a fast-growing dynamic business environment, with a strong tracking record on creating positive impact to the institution.
- Previous experience in corporate operation management, value chain management or in a similar role will be an added advantage.
- Understanding of the value management and conversant in banking business operations, or value chain management
Deadline
2025-12-13
Employment Terms
Specialist Digital Channels Systems at CRDB
Responsible for providing second-level support for all Self-Service and Digital Channels systems, ensuring smooth day-to-day operations and timely escalation to third-level support where necessary. The role covers a wide range of digital platforms including Internet Banking, SimBanking (USSD and Mobile App), FAO, Smart Branch, TMS, SimAccount, Agent Banking, SMS Services, and Enterprise Service Bus (ESB) integrations with both internal and external systems, as well as any other customer-facing self-service solutions.- Provide technical support and continuous monitoring for all Digital Channel systems.
- Offer 24-hour on-call support and oversee day-to-day system operations.
- Document, review, and analyze technical specifications for system changes, improvements, and projects.
- Evaluate updates, conduct testing, and implement system changes or enhancements in line with the Change Management Policy.
- Execute system integration testing and support the deployment of upgrades, hotfixes, and patch releases.
- Coordinate vendor interventions to ensure timely issue resolution and system stability.
- Communicate effectively with all key stakeholders regarding system performance, incidents, and changes.
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Qualifications Required
- Bachelor’s degree or equivalent in Computer Science, Software Engineering, Telecommunications Engineering, Electrical Engineering, or any other relevant ICT discipline from an accredited institution.
- At least one professional certification in IT Service Management (e.g., ITIL).
- Minimum of 3 years’ experience in an ICT-related role, hands-on experience supporting Self-Service and Digital Channels within organizations of similar size and complexity.
- Proven ability to work effectively in a dynamic, fast-paced, and collaborative environment.
- Strong technical understanding of Digital Channels platforms and solutions.
- Knowledge in people management and leadership principles, with the ability to guide, motivate, and support team members.
- Proficiency in operating systems such as Windows and Linux.
- Strong SLA management and ability to effectively engage and collaborate with vendors, contractors, and key stakeholders.
Deadline
2025-12-10
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