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Digital Implementation and Support Officer at Exim Bank

Job Description

Responsible for the requirement verification, development, implementation, go-to marketing and management of Digital Banking products and services across the bank. Oversees alternate channels including consumer online banking, mobile banking, digital wallet, Agency Banking, and entire digital spectrum in term of new development or enhancement of the existing product. Additionally, the role demand to identify and assess opportunities to increase customer adoption, drives greater market share and along with the business head.

Support, Document and maintain workflows, processes, and procedures, coordinating with Digital Bank Product and Channel teams to ensure proper procedures for control points.
Perform operation tasks, review and update of departmental procedures, processes, and workflow to produce high-quality, cost-effective delivery of digital banking operation.
Responsible for digital banking product project management & development over electronic channels
Ensure digital banking department operations are aligned with organizational and best implementation standards.
Identifies and assesses opportunities to drive customer acquisition and retention; increases adoption in Digital Banking product/service/solution.
Actively manages day-to-day vendor management responsibilities and assists in vendor/partner contract and pricing negotiations.
Develop strong relationships with external vendors, business teams, and other upstream and downstream support teams.
Work closely with a wide range of stakeholders including product owners, technology, compliance, and external vendors to construct and deliver quality services in digital channels.
Conduct research on the best and evolving market practice to define the most efficient and customer-friendly UI throughout the entire customer journey. Interpret digital journey and engagement effectiveness, and identify learning, insights, and actions.
Articulate the value of “Digital” and integrate into the business operating model from the perspective of sales revenue, cost savings, and customer experiences.
Maintain an understanding of external competitive digital developments and their impact on our business and innovation strategy.

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QUALIFICATION AND SKILLS

Bachelor’s degree, preferable in fields of information technology, computer science, business, banking and finance or other relevant academic backgrounds, preferably with a significant track record in managing digital channels Excellent technical skills, project management abilities,
In depth knowledge and understanding of banking products and services, and ability to structure and deliver customized solutions which meet customer needs.
At least 1+ years of relevant working experience in Digital space, MNO’s, fintech role in Banking Operations, preferably in area of digital transformation.
Able to work independently, organized, creative and attentive to details.
Project Management and Change Management skills.

How to Apply:

To submit your application, please follow the link provided below.

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Data Security Specialist at Exim Bank

Job Description

The data security specialist is responsible for supporting the technology department in Data security management of systems in banks i.e. (business and customer data). Data Security specialist will primarily assess the compliance, governance, and effectiveness of security controls, evaluate threats and vulnerabilities, and calculate the level of security impact assessment via Exim Bank cyber security baseline and communicate these risks to business units and management.

Roles & Responsibilities

Establish and maintain procedures that support the Data Security function.
Monitor, maintain, and optimize data security systems and policies.
Investigate data security incidents and events.
Regularly review system and audit logs for signs of potential threats or attacks.
Analyze outputs and alerts from Data Protection Systems to detect insider threats, misuse, or potential data compromises.
Implement and enforce data security standards, policies, and best practices.
Manage Data Loss Prevention (DLP) engineering across Email, Endpoint, Web, and File Discovery systems.
Ensure sensitive data is properly protected, managed, and monitored in accordance with policies.
Develop and introduce processes and procedures to strengthen security and minimize the risk of data breaches.
Provide guidance and security expertise to business initiatives and projects to ensure data protection and compliance are embedded from the outset.
Ensure all Exim Bank projects undergo comprehensive security assessments—such as penetration testing, vulnerability assessments, and compliance checks—prior to go-live.
Contribute to the development, review, and enhancement of data security policies and controls in alignment with business needs and evolving threat landscapes.
Oversee the implementation and monitoring of cybersecurity tools to ensure compliance, identify gaps, and highlight areas for improvement.
Ensure adherence to data protection regulations, including Tanzania’s Data Protection Bill, GDPR (technology-related provisions), and the Exim Bank Cyber Security Baseline.
Maintain and update the Personal Data Processing Register (PDPR).
Ensure secure software development practices are followed throughout the software development lifecycle in line with Exim Bank’s Secure Development Process.
Enforce ISO 27001 standards and promote a “secure by design” culture across the organization.
Coordinate and conduct regular awareness and training sessions on IT security and regulatory compliance.
Perform additional IT administrative tasks as assigned by the Line Manager.