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Contact Center Agent at ABSA

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Attend to customer enquiries through different channels (phone, email, social media etc)
Provide ongoing feedback on customer service to all levels within the business, ensuring an integrated country effort around service initiatives.
Ensure 80% of all complaints are handled and resolved at First Point of Contact (FPoC)
Assist Customer Insight team to conduct customer research.
Be responsible for complaint capturing, tracking and monitoring for timely resolution, and feedback to complaint manager upon critical complaint. Respond promptly to customers inquiries, follow up on customers interactions and provide feedback

Business Support

Support business campaign drives and cross selling of products and services during customers interactions
Support KYC requirements compliance by educating customers to update key information during customer interactions

Developing Capability

Be a visible advocate of service for the team, role modelling all behaviours as related to customer service.

Reporting & Control

Ensure necessary regulatory requirements related to service are adhered to and strictly applied.
Ensure competent rating in contact center and enquiry handling.
Understanding of own role in the end-to-end processes in which you play a part, including applicable risks and controls.
Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgement and responsible risk management.
Report all risk events / incidents / issues using the defined process for your business area and help to understand why these happened and how to prevent them in future. Proactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented.
Continuous and proactive engagement with regulatory bodies, unions where applicable
All mandatory training completed to deadline

Technical skills / Competencies

Excellent communication skills – Verbal & Written
Interpersonal Skills
Empathetic listening
Problem analysis and Problem-solving skills
Knowledge of financial products and services
An instinctive inclination & orientation towards service.
Previous experience in customer service
Adaptability, Attention to detail and accuracy
Excellent Presentation skills both written and oral.
Ability to handle bitter/ upset and angry customers

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Knowledge, Expertise and Experience

Essential

Excellent communication, Presentation & Interpersonal skills both written and oral
Knowledge of Customer Service Principles and Practices
Knowledge of relevant computer applications
Product Knowledge

Experience, qualifications and other requirements specific to the role

A good understanding of the various functions in the bank e.g. Retail, Corporate, and Operations & Technology.
Have understanding and worked with various other financial institution to understand the dynamics.
Understanding of Customer Relationship Management systems and process improvement initiatives Ability to implement projects / programs according to set objectives & timelines, across a wide business platform.

Ability to handle all types of customers and their expectations i.e bitter/ upset and angry customers

*Entrants without formal accreditations will be expected to achieve accreditation within 1 year of entry proven coaching and development skills Preferred

Absa Values

Absa’s Values and Behaviours represent the set of standards which governs the actions of all of us who work for the bank and against which the performance of every one of us in Absa are being assessed and rewarded:

Trust
Resourceful
Stewardship
Inclusive
Courage

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

How to Apply:

To submit your application, please follow the link provided below.

CLICK HERE TO APPLY

Branch Manager at ABSA

Empowering Africa’s tomorrow, together…one story at a time.

Job Summary

To drive and deliver exceptional retail business performance, through the provision of efficient business management, powerful leadership, team development and achievement of operational rigor excellence in branches with up to 50 staff members or branches with single customer categories:
• To drive implementation of business and service strategies to deliver Retail and Business Banking performance and growth targets in the branch.
• Provide powerful leadership in the branch to ensure the delivery of the business plans by establishing a high-performance culture amongst the branch team.
• Achieve operational rigor excellence and maintenance of a healthy business environment through strict adherence to operations and compliance policies and guidelines.

Job Description

Job Purpose

To drive implementation of business and service strategies to deliver Retail and Business Banking performance and growth targets in the branch.
Provide powerful leadership in the branch to ensure the delivery of the business plans by establishing a high-performance culture amongst the branch team.
Achieve operational rigor excellence and maintenance of a healthy business environment through strict adherence to operations and compliance policies and guidelines.

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BOFYA HAPA NA JIUNGE NASI TELEGRAM KWA NAFASI (3,718+ POSTS)

Main accountabilities and approximate time split

Time split 40%

Driving Business Performance

Implement business strategies to deliver performance and growth as communicated by the Head of Customer Network.
Drive branch performance against key performance standards as communicated and agreed with the Head of Customer Network in areas including:
- balance sheet growth,
- sales growth and income contribution,
- cost performance,
- credit management,
- employee satisfaction,
- customer experience,
- operational risk and control rigor management
Provide clear direction to branch staff on the Retail and Business Banking business objectives, translating and prioritizing into business performance measures at branch level.
Establish relationships with key clients or business influencers in the local area, including client visits, and complete call reports for every customer visit and this should be filed for snap checks.
Monitor daily branch sales performance ensuring sales and portfolio growth targets are achieved
Understand the local business drivers and issues that have an impact on branch performance.
Identify business improvement opportunities and make appropriate recommendations to the Head of Customer Network service initiatives, improvement for existing products and processes, opening or closure of branches.

Accountability

Time split 30%

People Management and Development

Develop and communicate an annual plan to optimize the resources (Financial, human and physical) as agreed with the Head of Customer Network.
Prepare a resource and capacity plan for the branch to be incorporated in the annual plan for the Network.
Build and develop a high performing team, through embedding performance management and coaching. Discuss and finalize performance management plans and ratings for the branch team.
Maximize performance of the branch team members by identifying and developing their training needs and ensure coaching or delivery of training takes place.
Drive employee development and engagement within the branch teams that results in a high performance climate and culture
Conduct effective performance management for direct reports
Monitor and ensure that all Branch Key Performance Indicators are achieved
Share knowledge experience and best practice with branch team members.
Create an empowering environment for direct reports, encouraging individual ownership and initiative and ensure they do the same for all their staff.
Effective resource management/planning reflects current and future business requirements, ensuring that the correct balance of numbers, skills and experience, by playing an active role in recruitment and exits of direct reports.
Initiate HR processes for direct reports when required e.g. disciplinary process, leave management, learning and development, talent identification etc in consultation with HR
Acts as escalation point for grievance cases within the branch
Pursuing own development to increase personal effectiveness, acknowledging strengths and areas for development.

Accountability

Time split 15%

Compliance Management

Ensure the branch operates in a compliant manner and adheres to relevant company and regulatory requirements to achieve satisfactory grades in local & Group Audits
Monitor branch operations and control performance to ensure that branch standards are met and where required review branch remediation action plans with the Head of Customer Network
Report all incidents within the branch in line with the bank’s incident reporting procedures
Sign off all budgeted branch expenses and seek Head of Customer Network approval as necessary.
Sign off all dormant accounts and seek Head of Customer Network approval as necessary.
Hold cost center for network related non-branch expenses such as disturbance allowances, transportation costs etc. responsible for managing costs within budgets for these items.

Accountability

Time split 15%

Customer Service Management

Understand and articulate aggregated feedback at branch level to shape the customer proposition and product offering.
Ensure high quality, knowledgeable service levels in branches to exceed customer expectations.
Build a motivated, committed and focused Branch teams, consistently delivering creative, precise and customer-focused service
Ensure branch service excellence through continuous monitoring of service scores, discuss, and agree resolution plans with Head of Customer Network.
Ensure all customer contact points in the branch, including equipment (PC’s, printers, notes counters, ATM’s, etc.) are of the highest service standard. ATM uptime has to be kept within 95% and any issues raised to the Channel Manager at head office.

Risk and Control Objective

Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture

Understanding of own role in the end-to-end processes in which you play a part, including applicable risks and controls.
Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgment and responsible risk management.
Report all risk events / incidents / issues using the defined process for your business area and help to understand why these happened and how to prevent them in future.
Proactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented.
Continuous and proactive engagement with regulatory bodies, unions where applicable
All mandatory training completed to deadline All mandatory training completed to deadline

Technical skills / Competencies

Leadership, people management, coaching and team building skills

Strong communication and Presentation

Excellent relationship building skills – both with internal stakeholders and clients
Good networking skills, both for internal and external network
Strong problem-solving skills coupled with decision making ability
Business Acumen/Business Awareness
Credit appraisal skills
Credit Risk Management
Driving Customer Experience
Operational Risk Management
Stakeholder Engagement
External market awareness
Commercial Effectiveness
Strong negotiation and influencing skills
Performance Management
Resource Management and planning.
Cultural and Change Management
PC skills

Knowledge, Expertise and Experience

Essential

University degree in a relevant discipline or relevant experience to compensate, post graduate qualifications will be an added advantage
At least 5 Banking / Financial Services experience out of which at least 3 years in branch management with good track record of performance
Business understanding and management experience of Retail / Consumer and Business Segments
Working knowledge of Branch Operations and Controls
Demonstrable experience in Customer Service management including complaint management / resolution
Hands on experience of sales management including leading Direct Sales teams
People management experience of big teams
In-depth knowledge of banking products, strategies and structures in Retail,
Detailed working knowledge of operational and credit risk policies and procedures for both Retail and Business Banking segments
Good working knowledge of people’s policies and procedures
Thorough understanding of the banking industry practices and regulations
Well informed on general economic, political and business environment.
Up to date knowledge of competitor and market activity in local area
In-depth understanding of core banking operating IT systems e.g. Flexicube

Absa Values

Approvals

Absa’s Values and Behaviors represent the set of standards which governs the actions of all of us who work for the bank and against which the performance of every one of us in Absa are being assessed and rewarded:

Trust
Resourceful
Stewardship
Inclusive
Courage

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

How to Apply:

To submit your application, please follow the link provided below.

CLICK HERE TO APPLY

Customer Service Advisor - Intern at ABSA

Empowering Africa’s tomorrow, together…one story at a time.

Job Summary

Dispense and receive cash and related instruments. Provide customer service to walk-in branch customers.

Job Description

Main accountabilities and approximate time split

40%

Cash counter service :

Cashing of cheques and withdrawals.
Supervising other tellers at the counter
Process both cash and cheque deposits/credits
Purchase and sale of foreign currencies
Answer general customer enquiries at cash counter
Balance cash in own till and assist other tellers for balancing in case of need
Groom vouchers for onward processing at the central processing unit or back-office
cross-selling of bank products and services
Provide referral services to the customers on bank products
Undertake Customer Service Advisor & enquiries duties as required in order to provide excellent customer service at the counter as a backup only.
On occasion, own and manage customer queries and complaints by taking ownership and resolving in a timely manner.
Back up ATM card printing.

30%

Cash management – strong room custodianship:

Cash sorting and repatriation.
Monitor cash levels held in the strong room throughout the day to ensure that both elements are within limits.
Order branch cash from the cash provider or central bank in accordance with limits set by the country head office.
Immediately escalate all cash issues directly to the Branch Operation Team Leader / Branch Operation Manager in accordance with current procedures.
Ensure cash is packaged correctly by front-line Customer Service Advisors.
Recommend re-order levels of cash to the Head custodian as per demand.
Ensure All tellers and vault balance before branch is closed (Branch Cash Reconciliation)
Basically, work as co custodian
Manage Tellers and Vault interaction.

20%

Cash management –ATM’s:

Restock the ATM cash supply.
Sort cash for the ATM to ensure that it is clean cash e.g. straightening the notes etc. Repatriate any unusable cash to the cash supplier.
Call the external maintenance company for mechanical failure and administration with minimum disruption to ATM uptime.
Reconcile ATM cash daily. Independently per ATM
Responsible for ATM uptime and repairing small faults before reporting to the ATM maintenance company. Also reports faults to the ATM manager on the day they occur.
Visit all ATMs within the area on each non-working day to check whether the ATM is still operational and adequately stocked.

Immediately escalate all required ATM issues directly to the Branch Operations Manager or Operations Team Leader

10%

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BOFYA HAPA NA JIUNGE NASI TELEGRAM KWA NAFASI (3,718+ POSTS)

Colleague:

Provide cover for Branch custodian
Provide honest, direct, and constructive feedback to other
Share knowledge experience and best practice with team members

Risk and Controls Objectives

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards
Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture
Understanding of own role in the end-to-end processes in which you play a part, including applicable risks and controls.
Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgement and responsible risk management.
Report all risk events / incidents / issues using the defined process for your business area and help to understand why these happened and how to prevent them in future. Proactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented.
Continuous and proactive engagement with regulatory bodies, unions where applicable
All mandatory training completed to deadline

Technical skills / Competencies

Competencies:

Strong numeracy skills
Excellent attention to detail
Leadership skills

Knowledge, Expertise and Experience

(Relating to specialist knowledge and expertise required to undertake the role. May include knowledge of the Bank’s products, services, and policies)

Essential

Detailed knowledge of the banks processes and rigour requirements related to cash
Cash handling knowledge
Systems knowledge

Preferred

Cash management and banks knowledge

Experience & qualification

Proven track record in dealing with physical cash

Preferred

Graduate

TRAINING REQUIREMENTS SPECIFIC TO THE ROLE

Essential

training
Telephone skills
PD team member training
Discipline and Grievance
Know Your Customer/Suspicious Transaction Monitoring/Anti-Money Laundering
Fraud Prevention/Awareness
Operational awareness
ATM training

Preferred

Customer Service
PC Skills including Keyboard skills
Product Training
General training on internal audit practice

Key issues over the next 12 – 24 months

Completing the Skills Workbook

Additional details

(of exceptional aspects of demands of the role)

The role requires working on non-business days on a regular basis.

Absa Behaviour

(of particular importance to this role)

Drive Performance

Delight Customers
Build Pride and Passion
Execute at Speed
Grow Talent and Capability
Protect and Enhance our Reputation

Additional criteria qualities

High level of personal integrity and honesty

Others * Please give details.

Absa Values

Trust
Resourceful
Stewardship
Inclusive
Courage

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

How to Apply:

To submit your application, please follow the link provided below.

CLICK HERE TO APPLY

Head of Commercial at ABSA

Empowering Africa’s tomorrow, together…one story at a time.

Job Summary

Overall role purpose is to Set the strategy and lead on the execution of required activities to become the top Commercial business in Tanzania. The role holder will have oversight of the Commercial side of the Business bank function and other products such as Business Islamic Finance, Merchant acquiring, and Insurance etc. The primary objective is to maximize sustainable risk-adjusted portfolio contribution on an aggregate team basis.

Job Description

Job Purpose

Accountability: Driving Business Development and Growth -40%

The role holder will have specific accountability for delivering the overall growth of the Commercial segment of Business Banking. This include Implementation of acquisition, Retention and expansion strategies for all segments.
Take major operating and investment decisions for the Commercial business including overall planning and Budgeting, Prioritization, Resource allocation
Generate, evaluate and make recommendations for Commercial Business to the Director of Business Banking where relevant to the in country leadership and wider RBB leadership.
Monitor and ensure that Key Performance Indicators for the Commercial unit are achieved
Develop and implement strategies to deliver performance and growth targets within the Commercial banking.
Cascade Business Banking strategies to the Commercial team.
Lead origination and execution of more complex/cross-group transactions.
Drive performance against Key Performance Indicators as agreed with the BB Director
Frequently monitor performance of the Commercial segment to ensure growth in all areas is achieved
Understand the business drivers and issues that have an impact on the performance of commercials and proactively manage them.
The role holder will have accountability for the establishment and embedding of the values, behaviors and risk appetite that underpin the achievement of the Commercial objectives.
Grow the team’s portfolio profitability by identifying new and existing customer potential including sales opportunities and new product promotion initiatives.
Proactively research competitive threats/opportunities within the team’s market and geographical area.
Communicate all key messages to customers including agreed service standards, negotiated pricing, relationship team contact points (including introductions to new personnel) and new product changes

Accountability: Customer Service Management -25%

Act as the Business Bank face to the Commercial Market and develop strong business networks.
Understand and articulate business trends and developments and formulate business development strategies to shape the commercial and overall BB proposition and meet changing market needs.
Generate proposals to increase the value of the Commercial Business portfolio, through identification of new markets and or product opportunities, including potential alliances.
Build a motivated, committed and focused team, consistently delivering creative, precise and customer-focused service.
Ensure BB service excellence through continuous monitoring of results of customer surveys i.e. NPS against target service quality standards
Collaborate cross-functionally to provide high standard of service delivery.
Engage in high net worth client meetings as needed for complex scenarios reviews and consultations.
Monitor levels of complaints and quality of handling

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BOFYA HAPA NA JIUNGE NASI TELEGRAM KWA NAFASI (3,718+ POSTS)

Accountability: People Management and Development -25%

Lead the Commercial team to best in Class standards, attracting the best available talent, drive performance and consequence management using reward practices to distinguish and reward top performers.
Develop and communicate an annual resource and capacity plan for the Commercial Unit
Effective resource management/planning reflects current and future business requirements, ensuring that the correct balance of numbers, skills and experience, by playing an active role in attracting the best in class talent.
Build and develop a high performing team, through embedding performance management and coaching. Discuss and finalize performance management plans and ratings for the BB team.
Maximize performance of team members by identifying development and training needs and ensure coaching or delivery of training takes place.
Drive employee development and engagement in order to achieve a high performance climate and culture.
Conduct effective performance management for direct reports.
Create an empowering environment for direct reports, encouraging individual ownership and initiative and ensure they do the same for all their staff.
Initiate HR processes for direct reports when required e.g. disciplinary process, leave management, learning and development, talent identification etc in consultation with HR
Acts as escalation point for grievance cases for the commercial unit.
Motivate staff through appropriate recognition schemes.
Pursue own development to increase personal effectiveness, acknowledging strengths and areas for development

Accountability: Risk, Control and Compliance Management – 10%

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal ABT Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.
Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls and compliance requirements
Understand and manage risks and risk events (incidents) relevant to the role.”
Ensure all financial crime matters are addressed on time e.g. annual PEP & HRR,LR reviews
Control Non-performing Assets to within regulatory and Industry standards

Education and Experience Required

B-degree / Advance Diploma / Diploma or Equivalent qualification in Finance, Accounting, Economics, Business Admiration or any other related field
Outstanding knowledge of Business and Commercial banking products and services

Sound knowledge of strategy and planning processes
Product development knowledge and expertise
Outstanding knowledge of control and governance requirements and environment
Minimum 5 years Business experience in emerging markets.
Proven experience and expertise in credit risk analysis
Soundtrack record of relationship management

Proven networks within the Business Banking field in emerging markets

Knowledge & Skills:

Proven organizational skills
Proven ability in marketing techniques
Strong Solutioning, selling and negotiation skills
Excellent diagnostic skills and rigorous approach to problem solving
Excellent communication skills at all levels
Excellent comprehension skills to understand and interpret industry data and economic trends
Sound financial skills
Strong formal presentation skills to gain acceptance to solutions, both internally and externally

Team creation and co-ordination skills to mobilize and manage product specialists
Strong Leadership and team-working skills at senior executive level
Ability to think creatively and identify innovative solutions

Absa Values

Trust
Resourceful
Stewardship
Inclusive
Courage

Education

Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

How to Apply:

To submit your application, please follow the link provided below.

CLICK HERE TO APPLY

Head SME & ESD at ABSA

Empowering Africa’s tomorrow, together…one story at a time.

Job Summary

• To lead and direct the strategic delivery of the SME Customer Value Proposition
• Mobilize a wide range of capabilities across Absa Tanzania and the Absa Group focusing upon aligning with the customer’s requirements and developing the range of products/services.

Job Description

Accountability: Sales and Service: – 30%

Grow the team’s portfolio profitability by identifying new and existing customer potential including sales opportunities and new product promotion initiatives
Formulate business development strategies and objectives to meet changing market needs.
Monitor conformance of team using new relationship development procedures.
Monitor results of customer surveys against target service quality standards.
Monitor levels of complaints and quality of handling.
Proactively researches competitive threats/opportunities within the team’s market and geographical area.
Communicates all key messages to customers including agreed service standards, negotiated pricing, relationship team contact points (including introductions to new personnel) and new product changes.
Keep customers advised on the expected ‘delivery date’ for product/credit applications.
Monitors and ensures adherence to risk service standards

Accountability: Business Management: – 40%

Jobholder will be a very experienced practitioner who has direct contact with SME customers and will be required to provide a recommendation of credit applications and will be jointly accountable together with the SME Credit Team for the justification of that exposure.
Stay abreast of industry trends, role players and in country opportunities and challenges to ensure that the business is well positioned to provide competitive and industry leading product and services.
Develops and maintains a detailed knowledge of the SME sector in Tanzania
Control and manage the risk profile for the overall Team portfolio.
Manages performance of the team against key financial (risk-adjusted contribution) sales, service and operational targets.
Champion, manage and monitor implementation of change impacting the team
Manage segmentation of the portfolio.

Accountability: Staff Management: – 30%

Lead the SME Team through a team -based management approach.
Help team members to identify strengths and weaknesses in their own skills and attributes, review their self-development plans and ensure training and development needs are accommodated.
Coach team members on relationship development, service quality and risk.
Assess managers’ performance against contract. Review and input to Performance Development Reviews

Risk and Control Objective

Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture
Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture
Understanding of own role in the end-to-end processes in which you play a part, including applicable risks and controls.
Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgement and responsible risk management.
Report all risk events / incidents / issues using the defined process for your business area and help to understand why these happened and how to prevent them in future. Proactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented.
Continuous and proactive engagement with regulatory bodies, unions where applicable
All mandatory training completed to deadline.

Read Also:

BOFYA HAPA NA JIUNGE NASI TELEGRAM KWA NAFASI (3,718+ POSTS)

Technical skills / Competencies

Role / Person Specification

Education and Experience Required

Honors B.sc-degree in Finance / Business Sciences or a related NQF Level 6 equivalent qualification

(10) years’ experience in the Financial Services sector which must include proven experience

(3) years’ experience on a senior management level

(5) years in a client facing role in banking.

Knowledge & Skills: (Maximum of 6)

Strategic thinker
Strong Leadership ability
Effective communication skills
Experience managing diverse teams
Experience of operating in a changing environment
Combination of risk awareness and commercial savvy
Relevant senior business leadership experience

Competencies: (Maximum of 8 competencies)

Entrepreneurial and commercial thinking
Adapting and responding to change
Coping with pressures and setbacks
Formulating strategies and concepts
Deciding and initiating action
Delivering results and meeting customer expectations
Leading and supervising
Working with people

Absa Values

Trust
Resourceful
Stewardship
Inclusive
Courage

Read Also:

BOFYA HAPA NA JIUNGE NASI TELEGRAM KWA NAFASI (3,718+ POSTS)

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

How to Apply:

To submit your application, please follow the link provided below.

CLICK HERE TO APPLY

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Contact Center Agent at ABSA

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Branch Manager at ABSA

Empowering Africa’s tomorrow, together…one story at a time.

Time split 30%

People Management and Development

Accountability

Time split 15%

Accountability

Time split 15%

Risk and Control Objective

Customer Service Advisor - Intern at ABSA

Empowering Africa’s tomorrow, together…one story at a time.

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards

Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture

Head of Commercial at ABSA

Empowering Africa’s tomorrow, together…one story at a time.

Head SME & ESD at ABSA

Empowering Africa’s tomorrow, together…one story at a time.

Accountability: Business Management: – 40%