Reference Number
ALAF/02/24122024
Description
Accountable for the operations and resource of the HR Services, ensuring effective execution of HR transactional services provided to employees and business functions whereby optimal service levels must be maintained for efficiency.

Recommended:


Employee Services
· Ensure adherence to Security, Health, Safety and Environmental procedures
· Establish and maintain employee’s services log
· Ensure compliance with OSHA, NHIF, NSSF and WCF
· Track outstanding issues/queries and ensure that they are resolved satisfactorily within targeted time periods
· Manage delivery of HR services according to agreed budget
· Provide timely information to support core HR processes. Deal with queries from the staff and public

HR Services Management
· Ensure necessary support structures (systems and processes) are in place to carry out and deliver quality HR services
· Monitor process flows for quality and efficiency, and identify areas for process improvement
· Manage third party service providers (HR Consultants) ensuring they meet agreed service levels and delivery within agreed cost, quality, and time requirements.
· Focus on customer service and satisfaction when addressing queries and requests from all stakeholders and employees
· Keep abreast with latest HR practices and ensuring that these practices can be incorporated into the delivery model
· Actively contribute to HR initiatives and projects by providing support to the overall HR function in continuous improvement initiatives.
· Ensuring that all employees are organized and satisfied in their work environment.
· Providing counseling on policies and procedures.
· Communicating with staff about issues affecting their performance.
· looking after the health, safety, and welfare of all employees
· assist in organizing staff training sessions and activities

Recruitment and Placement
· Handle all services linked to the recruitment process, in line with the company’s strategic orientations and in compliance with the HR policy and the legal framework
· Preparing job descriptions, advertising vacant positions, and managing the employment process.
· Ensure that HR tools including job descriptions, competence profiles and assessment tools are updated and applied consistently
· Oversee new hire induction and on-boarding programs
· Develop and maintain common applicant database and tracking system
· Track timeline dates, probationary periods etc. and ensure notices are issued for timely follow up