Positions
Zone Regions “Aftersales Technician
” Aftersales Zone Supervisor
Coast Zone Dar es Salaam 4
Zanzibar 1
Mtwara 1
Kahama 1 1
Mwanza 5
West Zone Kigoma 1 1
North Zone Moshi 1 1
Arusha 2
Tanga 1
Southern Zone MBEYA 1 1
Iringa 1
Central Zone Dodoma 2
Singida 1
Total Number 22
Aftersales Technician
Qualification Certificate Form Four and Above
Experience 1 to 2 years in Sales and Customer Service
Skills Computer Literate
Read Also:
Startimes Shops LOCATION
Aftersales Supervisor.
Job Objective.
To ensure smooth and efficient operations of the customer care unit, by
ensuring service rendered to customer meet and exceed customer
expectations according to company policy and procedures.
Duties and responsibilities
- Monitor direct sales performance of aftersales technicians, by ensuring all targets and unit objectives are accomplished effectively and timely.
- Monitoring customer service quality of aftersales representative by ensuring all assigned services are dispatch and attended successfully and timely.
- Monitor dormant activation performance of aftersales representative by ensuring all target are achieved by each team member.
- Record all kind of technical complaints and make the related analysis for technical support manual.
- Ensure customer technical problems are solved effectively and timely.
- Coordinate and cooperate within/between departments to implement the planned activity in unit level and departmental level.
- Dispatch job arrangement to aftersales representative.
- Support training on actual practice of technical support.
- Any other tasks assigned by the manager.
Read Also:
Positions
Lake Zone: 1 Post
West Zone: 1 Post
North Zone: 1 Post
Southern Zone: 1 Post
Startimes Shops LOCATION
Aftersales Zone Supervisor
- Qualification Diploma Certificate and above in Marketing and Sales
- Experience 2 to 3 years in Sales, Marketing and Customer Service
- Knowledge Supervisory knowledge
- Skills Computer Literate
Aftersales representative
Job Objective.
To ensure smooth and efficient operations of the customer care unit, by
ensuring service rendered to customer meet and exceed customer
expectations according to company policy and procedures.
Duties and responsibility.
- Conduct door to door activities by visiting customers in a street for direct sales.
- Ensure to solve customer technical problems effectively and timely.
- Conduct door to door activities by visiting customers in a street for dormant activation.
- Installing company product accessories according to the needs of the company and the customer requirements.
- Make a good schedule to provide technical support based on the communication with customers.
- Support other operation department staff on company product troubleshooting matters.
- Record all kind of the technical complaints and make the related analysis for technical support manual.
- Any other tasks assigned by the supervisor.
Mode of Application
Please send your application to Startimes Shops mentioned (Hand delivery)
Only Natives of specific area/location shall be considered
Deadline 15th May 2023