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To advise customers and process banking transactions accurately and timeously through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
Provides specialist advice to clients and other stakeholders within area of expertise : Analyses client needs and researches solutions (products and services) to meet the needs of clients. Prepares plans and designs solutions to meet the needs of clients. | Where applicable identify sales leads: : Contribute to bottom line growth through identification of sales opportunities | Compliance: Comply to legislative requirements and internal processes | Improve customer experience: Ensure that customer queries and complaints are timeously addressed
National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)