Job Overview
Circuit Ride Specialist
Position Title: Circuit Ride Specialist
Church World Service Kasulu, Kigoma, Tanzania
Job Description
Reports To: Circuit Ride Planning Supervisor and Processing Support Supervisor (dotted line)
Division: Immigration & Refugee Program+ (IRP+)
Department: Programs, Circuit Ride
Job Location: Kasulu, Tanzania
Grade Level: Grade 6, Specialist, National
Recommended:
Introduction:
Church
World Service (CWS) is a not-for-profit, faith-based organization
transforming communities around the globe through just and sustainable
solutions to hunger, poverty, displacement and disaster. CWS does not
discriminate on the basis of race, color, religion, sex, national
origin, gender identity, genetic information, age, disability or veteran
status in employment or in the provision of services.
Primary Purpose
This
position is responsible for executing all United States Refugee
Admissions Program (USRAP) circuit ride planning and management for all
circuit ride activity at RSC Africa. This position ensures that RSC
Africa processing priorities and targets are met and that standard
operating procedures are strictly followed.
Compliance
Essential Duties:
- Adheres to all refugee case processing functions within all circuit ride planning and execution strictly adhere to the DOS/BPRM, USCIS, RPC, CWS and RSC Africa policies, guidelines and procedures.
- Develops, implements, and manages the policies and procedures manuals to enhance consistency and coordination for circuit ride scheduling including the use of the Travel Portal, tracking of logistical issues from the field and country specific knowledge.
- Ensures that the Travel Portal is accurately updated and the Travel Portal SOPs are up- to-date for the Field
- Processing functions of the Circuit Ride Portal.
- Ensures that all processing sites for USCIS circuit rides have valid RSO clearance.
- In close coordination with the Supervisor, ensures that all trip reports are sent out on time and have been saved on the server.
- Ensures that all documentation for a circuit ride has been accurately completed and saved on the server.
- Ensures that all specific circuit ride location logistical issues are followed-up on and addressed.
- Ensures structured and productive circuit ride trip brief and debrief sessions
- Attends regular scheduling meetings and helps drive agenda items with all relevant Managers, Supervisors,
- Coordinators and administration staff to discuss scheduling of circuit rides.
- As needed, travel to field locations to monitor logistics and meet with partners and vendors.
Data Management and Analysis
- Assists in preparing projections for partners and ensure execution of all RSC Africa circuit rides in coordination with the Field Processing and Cultural Orientation Managers, the Senior Programs Teams (SPT), and the Deputy Director.
- Ensures matrices and USCIS Calendars for prescreening and adjudications circuit rides are submitted to the case processing scheduling teams on time.
- Ensures cultural orientation participant lists are sent out to partners on time
- Creates and updates circuit ride calendars for planned circuit rides.
- Quality control checks the cases on schedule, FP matrices and CO participant lists before sending them in the Confirmation Memo.
- Develops and adheres to quality control reports that monitor output as well as check the quality of work produced.
- In conjunction with the Case Processing team, ensures pre-CIS cases are prepared for adjudication, and that all required case documents have been printed and all required clearances ahead of USCIS (re)interviews.
Read Also:
- Maintains effective relations with UNHCR, IOM, USCIS, NGOs, Resettlement Agencies, and other implementing partners in accordance with established policies, in the planning and implementation of circuit rides.
- Creates and sends Preliminary Coordination Announcements and Confirmation Memos to partners alerting them of upcoming circuit rides within the specified time frame.
- Is responsible for ensuring that all partner communication regarding circuit rides is responded to in a timely manner.
- This position also undertakes other duties as assigned by CWS/RSC Africa Management.
Experience
Qualifications:
- Five (5) years of paid work experience is required.
- Previous USRAP experience preferred.
- Thorough knowledge of US Refugee Admissions Program, START and Tableau preferred.
- Meticulous attention to detail.
- Excelling organizational and time management skills.
- Strong verbal and written English language skills.
- Demonstrated IT skills, including experience using MS office, and reporting software.
- Strong self-motivation and initiative skills.
Education & Certifications
- Bachelor’s Degree or 4 years of paid work experience in lieu of a Bachelor’s degree is required.
- Manage large and diverse workload under pressure with competing priorities.
- Maintain the integrity of official records;
- Analyse and solve complex problems and make sound decisions;
- Work with minimal supervision
- Maintain a high performance standard with attention to detail;
- Work independently and contribute to overall operations of RSC Africa;
- Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).
Read Also:
- Strong English communication skills, both written and oral.
- Ability to work in a multi-cultural environment required.
- Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.
Special Requirements
Full Time Professional
Requisition ID: 1637
Job Description
Job Title: Refugee Communications Specialist
- COVID Vaccination is strongly recommended for all successful candidates
- The candidate should be of good health, willing and able to travel extensively in often difficult conditions, and have a high degree of flexibility. Must have proof of Yellow Fever vaccination before traveling for RSC Africa
- This position is based in Kasulu, Tanzania
- This position requires use of laptops at all time, competence in Microsoft office packages is required.
- This position may require travel in sub-Saharan Africa on short notice and under sometimes difficult conditions to meet demands of a dynamic operational program
- Background check which includes references and an educational and criminal check is required before the start of employment for International applicants.
- A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel.
- Physical: This position requires bending, squatting, crawling, climbing, kneeling, sitting, standing, walking, pushing/pulling, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements and lifting/carrying heavy loads.
- Environmental: Incumbents in this position will be exposed to excessive noise, marked changes in temperature and/or humidity, dust and infectious diseases, harsh weather climates, long work hours, bumpy roads, extended travel, excessive sun exposure, and non-ventilated spaces.
- Full time
- All employees should be prepared to work from the CWS office within their location of hire. Remote work arrangements may vary depending on location and the governing rulings regarding the COVID-19 pandemic
Read Also:
Full Time Professional
Requisition ID: 1637
Job Description
Job Title: Refugee Communications Specialist
Reports to: Correspondence Supervisor
Division: Program
Department: Programs, Refugee Communications
Job Location: Kasulu, Tanzania
Grade Level: Grade 6, Specialist, National
Introduction:
Experience:
Church
World Service (CWS) is a not-for-profit, faith-based organization
transforming communities around the globe through just and sustainable
solutions to hunger, poverty, displacement, and disaster. CWS does not
discriminate based on race, color, religion, sex, national origin,
gender identity, genetic
information, age, disability, or veteran status
in employment or in the provision of services.
Primary Purpose:
The position is responsible for case management review of USRAP cases, as required for refugee and partner case inquiries. They will be tasked with refugee and partner inquiry responses, updating START, submitting data, liaising with partner offices on deferrals and handling walk in/gate inquiries in Tanzania. This position works closely with the Senior Case Processing Assistant and Case Processing Assistant II role on workload and work-plan management. The position reports to a Correspondence Supervisor based in Nairobi, Kenya.
Essential Duties:
The position is responsible for case management review of USRAP cases, as required for refugee and partner case inquiries. They will be tasked with refugee and partner inquiry responses, updating START, submitting data, liaising with partner offices on deferrals and handling walk in/gate inquiries in Tanzania. This position works closely with the Senior Case Processing Assistant and Case Processing Assistant II role on workload and work-plan management. The position reports to a Correspondence Supervisor based in Nairobi, Kenya.
Essential Duties:
- Completes all tasks related to USRAP processing as assigned by the Supervisor in accordance with set policies and procedures.
- Demonstrates proficiency in START including completing accurate records and updates in START and the physical file.
- Conduct case management through a review of USRAP cases, ensuring their readiness for the next stage in processing. This includes following up with the relevant RSC Africa processing teams to effect the needed changes in processing.
- Handle START assigned Correspondence action items including, but not limited to contact update follow-up and case composition changes.
- Responds to case status inquiries from Refugees and Partners, Attorneys, Resettlement Agencies, and Congress, either electronically (email) or via physical letter, with strict adherence to the PRM/RPC issued Integrity and Compliance Guide (ICG).
- Write deferrals and info memos, and correctly update responses in START and physical file if needed.
- Prepare, QC and share partner monthly reports (Case Status & Holds reports) on a timely manner.
- Attend partner meetings to discuss the Hold’s report and other matters as requested.
- Takes a lead role on Refugee Communications projects including being the point of contact, planning workflow, implementing work processes, identifying reporting parameters, and performing quality checks on assigned tasks.
- Recommend work plans, pipeline reviews, and clean-up projects through a review of daily unit reports, QC reports and overall workload.
- Recommends, prepares, and facilitates trainings based on the case management approaches and pipeline review in collaboration with the Supervisor. Provides feedback on process reviews and scheduled dry runs as needed.
- Assists in the development of Refugee Communication onboarding plans, training modules and their implementation as required.
- Manage the Refugee Communications group mailboxes as assigned – refugee mailbox; deferral mailbox; and partner mailbox.
- Handles unscheduled visits by refugee applicants in Tanzania by strict compliance and adherence to the Integrity and Compliance Guidelines when working with refugee cases.
- Provide case status updates to refugees through approved open hours in the Tanzania offices as part of Public Information Outreach or other travel location as needed.
- Takes the lead role in hiring and payment of interpreters as requested on circuit rides, for translation of documents received from refugee inquiries or other approved case counselling sessions.
- Occasional travel to different processing locations to distribute decision letters, conduct applicant counselling, scan documents on CIS circuit rides and collaborate with IOM during concurrent medical missions. Additionally, solicit refugee information for the purpose of case processing and updating.
- Assist Correspondence Supervisor in the preparation of CWS Internal Correspondence Monthly reports.
- Work with Public Information Unit in capturing updates from Uganda operations in the CWS RSC Africa monthly internal newsletter.
- Completes other duties as assigned by CWS/RSC Africa Management.
Experience:
- Five (5) years of paid work experience is required.
- One (1) year communications experience is required
- Prior paid work experience with CWS Africa is preferred.
Skills:
- Strong written and verbal English skills
- Strong verbal Swahili skills preferred
- Demonstrated computer skills, especially Microsoft Word, Excel, and Outlook
- Strong organizational and time management skills
- Maintain a high-performance standard with attention to detail
- Take initiative in the development and completion of projects
Education & Certifications:
- Bachelor’s Degree required, or four years of paid work experience in lieu of a Bachelor’s degree required.
Read Also:
- Manage large and diverse workload under pressure with competing priorities.
- Maintain the integrity of official records.
- Analyze and solve complex problems and make sound decisions.
- accurately type 35 wpm with a 93% accuracy rating.
- follow instructions from the Supervisor with a positive and receptive attitude.
- deal effectively and courteously with a large number of associates, outside agencies, refugees, and members of the general public.
- conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS/IRP.
- pass the job knowledge assessments with score of 80% or higher; pass a job knowledge assessment in order to be confirmed at the end of probation.
- take initiative in the development and completion of projects.
- lead others and address issues as they arise.
- maintain strict confidentiality with RSC Africa administrative and operational information.
- effectively manage RSC Africa’s resources.
- Work with minimal supervision
- Maintain a high-performance standard with attention to detail.
- Work independently and contribute to overall operations of RSC Africa.
- Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).
Important Requirements:
- Strong English communication skills, both oral and written.
- Ability to work in a multi-cultural environment is required.
- Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee.
- COVID Vaccination is strongly recommended for all successful candidates
- The candidate should be of good health, willing and able to travel extensively in often difficult conditions and have a high degree of flexibility.
- Must have proof of Yellow Fever vaccination before traveling for RSC Africa
- This position is based in Kasulu, Tanzania
- This position requires use of laptops at all times, competence in Microsoft office packages is required.
- This position may require travel in sub-Saharan Africa on short notice and under sometimes difficult conditions to meet demands of a dynamic operational program
- Background check which includes references, and an educational and criminal check is required before the start of employment for international applicants.
- A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel.
- Physical: This position requires bending, squatting, crawling, climbing, kneeling, sitting, standing, walking, pushing/pulling, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements, and lifting/carrying heavy loads.
- Environmental: Incumbents in this position will be exposed to excessive noise, marked changes in temperature and/or humidity, dust and infectious diseases, harsh weather climates, long work hours, bumpy roads, extended travel, excessive sun exposure, and non-ventilated spaces.
- Full time
- All employees should be prepared to work from the CWS office within their location of hire. Remote work arrangements may vary depending on location and the governing rulings regarding the COVID-19 pandemic.
MODE OF APPLICATION
