Learning and Development Officer
Dar es Salaam
Puma Energy
Puma Energy is a Swiss multinational mid- and downstream oil company, majority-owned by Swiss company Trafigura.
Main Purpose:
To
provide efficient support for the required coordinating duties for
training programs through Tanzania with specific focus on implementing
Global Training Initiatives, programs and other initiatives.
Key Responsibilities:
- Proactively compile training programs for the year for Tanzania.
- Engage with the Global Head of Learning & Development to obtain all logistical details for the training programs (external, internal, etc.)
- Deal in a timely manner all Learning & Development queries. Tracks and manages all requests and queries, providing actions and updates to relevant parties.
- Resolves as many requests as possible on the initial call, reducing the number of calls redirected to the next level of support.
- Ensure successful and accurate completion of tasks.
- Where necessary follow Procurement process and present Invoices for payment (also follow up on payments or queries)
- Contact Vendors where necessary (to confirm availability for training dates, venue and printing requirements, catering, etc.)
- Carry out all logistical duties for arranging training programs (booking venues, printing material, catering, etc.)
- Upload course and open schedules on Puma Learning System
- Consolidate nominations (book/invite). Thereafter confirm acceptance/declines and finalize attendee list.
- Schedule updates meetings (as required required) and provide feedback on progress on all coordinating duties with Global Head of Learning & Development.
- Post training: obtain signed delegate list from facilitator, completed training evaluation sheets, capture necessary details on Puma Learning System and follow up invoice payment.
- Manage in country training budgets and ensure that training requests are in line with Company requirements and relevant accredited, job-related etc.)
- Continually identifies opportunities for improving processes, business efficiencies and customer service.
- Minimum 3years’ experience in Learning & Development environment.
- Computer literacy essential – Knowledge of Microsoft Office esp. Excel and Word, essential.
- Strong Learning & Development administration experience and able to work methodically and accurately
- Ability to analyze Learning & Development data effectively
- Able to embrace the changing business environment
- Shows initiative to resolve issues but also to escalate when necessary
- Strong inter-personal and communication skills to be able to communicate effectively with line management, colleagues and stakeholders
- Basic application in the ability to create innovative solutions to business challenges
- Fluent in English and local language
Customer Service oriented
Organized
Ability to deal with difficult situations
Time management
Key Relationships and Department Overview
