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Safari – Tour Operator General Manager

First Class Africa (FCA) is the premier provider of African experience. At First Class Africa, we are a vibrant team who imagine and do things differently. We have re-imagined the African tourism and hospitality delivery model and are now seeking a highly regarded hands on General Manager to help execute the vision. First Class Africa is looking for an energetic, creative, entrepreneurial, trustworthy, passionate, highly committed, and experienced local Tanzanian General Manager. First Class Africa is headquartered in Dar Es Salaam, Tanzania with a sales team based in the United States of America (USA).

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Job Title: Safari – Tour Operator General Manager

Start Date: As soon as possible

Salary: Very competitive monthly salary plus performance incentives

Additional Perks: An opportunity to learn best international business practices, international travels, opportunity for career growth and other fringe benefits over time

Location: Dar Es Salaam or Arusha

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Duties and Responsibilities:

  • Working closely with company directors, you will be charged with executing company’s vision and overseeing the entire safari operations for the company in Tanzania. You will report directly to the company directors. Your responsibilities will include but not limited to:
    • Hiring, managing, and training office staff, operations staff, tour guides & drivers
    • Developing an executable safari operations plan
    • Creating company’s training manual and standard operating procedures and policies
    • Effectively manage the day to day operations of the company, consistent with company standards while achieving optimal financial results
    • Financial management & budget control
    • Knowledge of rates negotiation with lodges. Building close relationships with lodging owners and other tour vendors to ensure effective business relations
    • Maintain company vehicles and equipment
    • Create & manage detailed safari itineraries for discerning international clients from start to finish
    • Ensuring the safety of clients and offering them unflinchingly exceptional first-class white glove services
    • Advising company directors on process improvements and have an innate passion for learning
    • Making sure the company is always in compliance with all Tanzanian government regulatory requirements
    • Representing the company in domestic/international meetings and community events

Minimum Requirements

  • At least 5 years’ experience in a similar role at an elite tour operator
  • Passionate and proven track record of running safari company operations
  • Proof of relationships with lodging owners, tour vendors and guides across Tanzania
  • Demonstrated history of selling mountain hiking, safaris/other wildlife experiences
  • A thorough type A personality (detailed, disciplined, exacting) would be best suited to the job
  • A history of experience within the implementation, maintenance and monitoring of safari vehicles and other equipment
  • Verifiable leadership and management experience
  • Exceptional people and project management aptitudes
  • Strong communication and presentation skills
  • Extensive knowledge of all major tourist destinations across Tanzania
  • Valid Tanzanian’s driver’s license
  • Excellent written and verbal communication skills in both Swahili and English
  • Competency to make critical decisions and work in a fast paced, high pressured environment
  • High level of attention to detail and robust analytical and problem-solving skills
  • Outstanding inter-personal skills and proof of delivering superb customer care
  • Ability to work effectively, independently and adhere to strict deadlines without close supervision/direction
  • Working knowledge of computer with particular focus on hospitality systems as well as Microsoft Office Suite
  • Formal courses or training in nature/wildlife management/hospitality or similar training highly advantageous

How To Apply

  • Please email your CV and cover letter in confidence to info@firstclass-africa.com with subject line: Safari – Tour Operator General Manager. Only shortlisted candidates will be contacted

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Job Type: Full-time

Closing date for Applications: 18 December 2020 

Education:

  • A college degree or relevant training certificate in hospitality and tourism is preferred. However, a university degree will be considered for someone who meets the above strict requirements.

Private Driver/Professional Chauffeur

Job Title: Private Driver

Start Date: As soon as possible

Salary: Very competitive monthly salary plus performance incentives

Location: Dar Es Salaam or Arusha

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Duties and Responsibilities:

  • As a chauffeur, your responsibilities will include but not limited to:
    • Professionally and safely drive clients around in a clean well-maintained company provided vehicle in consistency with company policies, practices, and procedures
    • Exceed the expectation of discerning international clients itineraries from start to finish
    • Greet clients and respond to inquiries in a professional and courteous manner
    • Always ensure the safety of clients and offer them the highest level of customer care
    • Open to accepting constructive feedback without taking it personally and continuously embrace learning opportunities
    • Be extremely punctual by arriving at the client’s location on time
    • Comply with traffic laws, placing the client’s safety above all else
    • Provide passengers with assistance entering and exiting the vehicle and help them with any luggage
    • Carefully lift, load/unload, and carry luggage (up to 25kgs) and other belongings of the passenger(s)
    • Regulate vehicles lighting, and ventilating systems for the client’s comfort
    • Vacuum and clean interiors and wash and polish exteriors of your assigned vehicle
    • Must be able to work a varied schedule, including evenings, weekends, and holiday shifts
    • Carry out regular checks on the vehicle before and after each day’s run
    • Complete driver’s log, to include name, destination(s), kilometers, and time on daily basis
    • Ensure proper maintenance and refuel vehicle as needed
    • Help train new drivers
    • May be asked to help plan itineraries and accompany client(s) for extended periods of time
    • Maintain constant communication with the manager, notifying him/her of your location throughout the day
    • Positive and professional attitude, staying nicely groomed, must wear standard uniforms, maintain a clean and polished professional appearance
    • Able to make sound and quick decisions
    • Actively look for ways to improve customer’s experience
    • Perform other tasks as assigned by management

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Minimum Requirements

  • At least 1-year of professional driving experience with clean driving record
  • Track record of being a private driver (preferably in a hospitality setting) while displaying impeccable customer service skills
  • A thorough type A personality (detailed, disciplined, rigorous) would be best suited to the job
  • Familiarity with electronic devices such as smartphones and tablets
  • Consistent punctuality with dependable attendance patterns is a must
  • A history of experience within the maintenance and monitoring of vehicles
  • Excellent time management skills, strong communication skills and ability to understand and follow verbal and written instructions
  • Familiarity with routes and good sense of direction of all key destinations in Dar Es Salaam or Arusha
  • Must have a current, relevant grade and valid Tanzania Driver’s License
  • Ability to walk and stand intermittently for extended durations during the entire working period. Requires the ability to sit for extended periods of time while operating a motor vehicle
  • Be able to handle conversational English
  • Proven ability to read and interpret documents such as procedure manuals, work instructions etc.
  • Ought to have sound state of mind and calm nature in a fast-paced high-pressured environment
  • Able to complete routine reports and correspondence such as trip sheets or inspection forms
  • Capable of working effectively, independently while meeting strict deadlines with little supervision/direction
  • Team player with very strong work ethics

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As this position is key to providing the customer with an excellent service experience, the driver must demonstrate with both verbal and non-verbal actions; a) Friendliness, b) Willingness to service, c) Gratitude for using the FCA’s services for their transportation needs and d) High degree of professionalism. Candidates who have been driving for UBER for at least 1 year will also be considered.

How To Apply

  • Please email your CV and cover letter in confidence to info@firstclass-africa.com with subject line: Private Driver. Only shortlisted candidates will be contacted

Job Type: Full-time

Closing date for Applications: 14 December 2020 

Education: A college degree or relevant training certificate in hospitality/professional driving will be considered